Iseries Troubleshooting; Cannot Ping The Printer; Psf Terminates When Initialized; Spooled Print File Remains In Pnd Status - InfoPrint 6500 Series User Manual

iSeries Troubleshooting

Use this section to resolve problems configuring iSeries on TCP/IP networks.

Cannot PING The Printer

If you have problems trying to ping the printer:
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PSF Terminates When Initialized

If PSF terminates when you initialize it for IPDS printing and issues message
PQT3603, check for the following error codes:
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Spooled Print File Remains In PND Status

Check the output queue with the command:
WRKOUTQ queuename
This typically indicates that PSF is waiting for a response from the printer.
This can be verified by displaying the QSPL subsystem, WRKACTJOBSBS
(QSPL). If the status of the PDJ job for the printer is SELW, then PSF is waiting
for a response from the printer. Make sure that the printer is in ONLINE mode
and that all network connections (for example, routers) between the iSeries
and the printer are active.
Verify the configuration of iSeries, including the printer and any
intervening devices such as routers and bridges.
Verify that the iSeries line description is varied on and the printer is turned
on and displays a status of ONLINE.
Verify that the iSeries TCP/IP interface is active.
Code 10 means an incorrect RMTSYS or RMTLOCNAME (V3R2, V3R7, or
V4R1) has been specified for the printer.
Code 15 means that PSF timed out waiting for the printer's response.
Check the value you entered for Activation Timer when using WRKAFP2,
CRTPSFCFG (V3R2), or CRTDEVPRT (V3R7 or V4R1).
Codes 20-39 indicate a general communications failure. Make sure all of
the components in your network are operational, such as routers. If
necessary, call InfoPrint Solutions technical support.
Codes 40-59 indicate a logic error between PSF and the printer control
unit. Contact InfoPrint Solutions technical support.
Cannot PING The Printer
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