Tcp/Ip Access Problem - InfoPrint 6500 Series User Manual

Chapter 6
iSeries ASCII Troubleshooting
InfoPrint 6500 Line Matrix Printers: User's Manual for configuration menu
information.
If you have trouble pinging the printer:
1. Verify the configuration of the iSeries, including the printer and any
intervening devices such as routers and bridges.
2. Verify that the iSeries line description is varied on and the printer is turned
on and displays an ONLINE status.
3. Verify that the iSeries TCP/IP is active.

TCP/IP Access Problem

If you can ping the printer from a workstation, but you cannot Web browse,
Telnet, or print to the printer through the ethernet, there may be an incorrect
entry in the TCP access list. So that the workstation can use the ethernet in
this case, one of two things must happen:
•
the TCP list must have an entry added to grant access to this workstation,
or
•
all entries must be deleted from the TCP list to grant all workstations/
hosts access to the above TCP services.
To view the current access list, use the printer control panel to access the
menu. See the InfoPrint 6500 Line Matrix Printers: User's Manual for
configuration menu information. From the Operator Print Test menu, choose
the ethernet test page. When the page prints, look under the "TCP ACCESS
TABLE" section for the TCP access list entries.
To add/delete a TCP access list entry, refer to "TCP Access Lists" on page
208.
NOTE: When the following procedure is used, the TCP access list will be
To reset all Wireless TCP/IP values to the factory defaults when access is
impossible:
1. Obtain a printer configuration printout using the control panel. See the
InfoPrint 6500 Line Matrix Printers: User's Manual for configuration menu
information.
2. Power off the printer.
3. On the Wireless Interface, place SWITCH 1 in the down position.
4. Power on the printer and wait for the ONLINE state.
5. On the Wireless Interface, place SWITCH 1 in the up position.
6. From a workstation attached to this network segment, create an ARP
entry. The ethernet IP address and hardware or MAC address are
needed. At the workstation, enter:
120
cleared, but all IP addresses will need to be entered again after the
procedure is complete.