Windows Troubleshooting Tips; Technical Support; Ethernet Interface Cannot Be Found On The Network - InfoPrint 6500 Series User Manual

Chapter 4

Windows Troubleshooting Tips

Windows Troubleshooting Tips
This section provides information on possible solutions to some standard
Windows and ethernet configuration errors.

Technical Support

If you require technical support, please have the following information
available when you call:
1. Level of software are you running.
2. Type of attachment do you have.
3. Your host operating system.
4. A detailed description of the problem.
5. How often, and when the problem occurs
6. A detailed description of your network and the components attached.

Ethernet Interface Cannot Be Found On The Network

Please follow these tips to determine what the problem may be with your
ethernet configuration.
•
Have you assigned the ethernet a unique and valid IP address which
corresponds with the other IP addresses on your network? For example,
are you sure no other device is using this IP address?
•
Are you sure you are trying to talk to the ethernet from a Windows station
on the same subnet? The print server can only be seen locally unless you
configured a routing entry earlier.
•
If you look at the back of the printer, is the STAT LED flashing once a
second, or is it quicker than that? A slower, once-a-second rate indicates
that the print server is in fact configured with an IP address. A faster rate
means it knows nothing about this, so you may need to try the
configuration process again.
•
Have you confirmed that the network connection to the ethernet is
working correctly? Trying different network cables and locations will help
narrow down the problem.
•
For wireless NIC, is the SSID correct? Is the operation mode correct?
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