Troubleshooting Information
Ensure that key password in AAA/EAP context is set to the key used to generate imported
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certificates
DO NOT forget to SAVE!
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Radius Server does not reply to my requests
Ensure the following have been attempted:
Add a Radius client in Radius server configuration with the Controller's VLAN interface, IP address
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and subnet, which have been marked as management
Save the current configuration
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Ensure that the WLAN settings haves been set to use the on-board/local Radius server by entering
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the local IP address or the controller management VLAN IP address
Radius Server is rejecting the user
Ensure the following have been attempted:
Verify a SAVE was done after adding this user.
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Is the user present in a group?
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If yes, check if the Wlan being accessed is allowed on the group
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Check if time of access restrictions permit the user.
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Time of Restriction configured does not work
Ensure that date on the system matches your time
Authentication fails at exchange of certificates
Ensure the following have been attempted:
Verify that valid certificates were imported.
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If the Supplicant has "Validate Server Certificate" option set, then make sure that the right certificates
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are installed on the MU.
When using another Summit WM3700 (controller 2) as RADIUS server, access is
rejected
Ensure the following have been attempted:
Make sure that the user, group and access policies are properly defined on controller 2
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Add a AAA client on controller 2 with a VLAN interface IP address which can communicate with
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controller 1
Save the current configuration
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Authentication using LDAP fails
Ensure the following have been attempted:
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Summit WM3000 Series Controller System Reference Guide