Radius Troubleshooting; Radius Server Does Not Start Upon Enable - Extreme Networks Summit WM3000 Series Reference Manual

CAUTION
Using this recovery procedure erases the controller's current configuration and data files from the controller /flash
dir. Only the controller's license keys are retained. You should be able to log in using the default username and
password (admin/admin123) and restore the controller's previous configuration (only if it has been exported to a
secure location before the password recovery procedure was invoked).
Connect a terminal (or PC running terminal emulation software) to the serial port on the front of the
controller.
The controller login screen displays. Use the following CLI command for normal login process:
WLANController login: cli
1 Enter a password recovery username of restore and password recovery password of
restoreDefaultPassword.
User Access Verification
Username: restore
Password: restoreDefaultPassword
WARNING: This will wipe out the configuration (except license key) and user data under
"flash:/" and reboot the device
Do you want to continue? (y/n):
2 Press Y to delete the current configuration and reset factory defaults.
The controller will login into the Web UI with its reverted default configuration. If you had exported
the controller's previous configuration to an external location, it now can be imported back to the
controller.

RADIUS Troubleshooting

This section covers troubleshooting and workarounds for common RADIUS problems. It includes the
following issues:

Radius Server does not start upon enable

●
Radius Server does not reply to my requests
●
Radius Server is rejecting the user
●
Time of Restriction configured does not work
●
Authentication fails at exchange of certificates
●
When using another Summit WM3700 (controller 2) as RADIUS server, access is rejected
●
Authentication using LDAP fails
●
VPN Authentication using onboard RADIUS server fails
●
Accounting does not work with external RADIUS Accounting server
●
Radius Server does not start upon enable
Ensure the following have been attempted:
Import valid server and CA certificates
●
Add a Radius client in AAA context
●
Summit WM3000 Series Controller System Reference Guide
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