Telephone Problems - Avaya PARTNER Quick Reference Manual

7 If Something Doesn't Work

Telephone Problems

Telephone Problems
Problem...
Telephone doesn't ring
Display shows only 16
characters per line
Display time and date
aren't right
Caller ID doesn't work
Telephone Doesn't Work Is the telephone cord plugged into the right jack on
76 Telephone Problems
Check this...
Ringer volume may be too low.
Do Not Disturb or Call Forwarding may be turned on.
Line Ringing may not be set to Immediate.
Telephone may be faulty; switch telephones and try
again.
If MLC 6 telephone, is Unique Line Ringing (#209)
set to a pattern other than 1?
Possible power outage; unplug the modular
telephone cord and replug.
Is your system's clock correct?
Are you subscribed to Caller ID?
Is the line connected to a module that supports Caller
ID?
Did someone activate Call Coverage? If so, their
extension number will appear.
the bottom of the telephone?
Telephone may need to be reset; unplug the cord,
and with the handset hung up, replug.
Telephone cord may be defective; switch cords and
try again.
Telephone may be defective; switch telephones and
try again.
There may be a problem with the control unit; switch
to a different port and try again.
Quick Reference Guide