Avaya Partner 18 Manuals

Manuals and User Guides for Avaya Partner 18. We have 5 Avaya Partner 18 manuals available for free PDF download: Connection Manual, Programming And Use Manual, Reference Manual, Quick Reference

Avaya Partner 18 Connection Manual (318 pages)

Avaya Partner 18: Connection Guide

Brand: Avaya | Category: Telephone | Size: 2.98 MB

Issue
3
Table of Contents
6
1 Introduction

22
- What Is Passageway Solution
  22
- User Responsibilities
  24
- Conventions Used in this Guide
  24
- Getting Help
  25
2 Installing and Setting up Passageway Solution

26
- Overview
  26
- Passageway Components
  27
- Installing and Setting up Passageway Solution
  27
- Passageway Solution Components
  28
- Components of the Passageway Adapter
  29
- Passageway Requirements
  30
- Lnstalling the Passageway Adapter
  32
- Connecting the Line Cord to the Passageway Adapter
  33
- Connecting the Modular Phone Cord to the Passageway
  35
- Installing the Passageway Software
  36
- AT&T Passageway Setup Window
  37
- AT&T Passageway Setup Dialog Box
  38
- COM Port Dialog Box
  40
- At&Tconnect Dialog Box
  40
- At&Tconnect Setup - System Configuration Dialog Box
  41
- At&Tconnect Setup - Caller ID Inspect Feature Dialog
  43
- At&Tconnect Setup Dialog Box
  46
- AT&T Passageway Window
  48
- Setting up At&Tbuzz
  50
- Using At&Tbuzz
  66
- Using At&Tcall
  94
- Getting Started
  103
  - Running At&Tcall
    104
    
    Untitled At&Tcall Window
    104
    
    Components of an At&Tcall Window
    105
    
    Card Display
    108
    
    Edit Card Window
    109
    
    Modified Card
    110
    
    New Card Window
    112
    
    New Card
    113
    
    Note Pad
    115
    
    Card with Notes Icon
    116
    
    Dialpad Window
    119
    
    Dialpad Window
    121
    
    Edit Labels Dialog Box
    124
    
    Modified Card Labels
    125
    
    Create Quick Dial Dialog Box
    127
    
    Exiting At&Tcall
    129
  - Helpful Hints
    130
    
    File Tasks
    131
    
    Accessing the Log Viewer
    132
    
    Changing How Cards Are Sorted in an At&Tcall File
    132
    
    Sort Dialog Box
    132
    
    Creating a File Template
    133
    
    Creating a New At&Tcall File
    134
    
    Dialing a Phone Number with the Dialpad
    134
    
    Exporting At&Tcall Information
    137
    
    Export Dialog Box
    138
    
    Importing Files into At&Tcall
    138
    
    Import Dialog Box
    140
    
    At&Tcall Dialog Box
    141
    
    Opening an Existing At&Tcall File
    141
    
    Print List Dialog Box
    142
    
    Printing a Card List
    142
    
    Printing an At&Tcall File or Card
    143
    
    Printed Cards with and Without the Notes
    144
    
    Print Cards Dialog Box
    145
    
    Password Dialog Box
    146
    
    Protecting an At&Tcall File with a Password
    146
    
    Confirm Password Dialog Box
    147
    
    Removing the Password from an At&Tcall File
    147
    
    Saving an At&Tcall File
    148
    
    Setting the Account Code Options
    148
  - Setting the At&Tcall Window to Always be on Top of Other Windows
    149
  - Account Code Options Dialog Box
    149
  - Setting the Dial Options
    150
  - Dial Options Dialog Box
    150
  - Specifying an At&Tcall File to be Loaded Automatically
    151
  - Sample File to be Loaded Automatically
    152
- Card Tasks
  153
  - Accessing the Notes Field
    153
  - Changing the Field Labels in the Cards
    153
  - Creating a New Card
    154
  - Deleting a Card
    154
  - Dialing a Phone Number from a Card
    155
  - Delete Card Dialog Box
    155
  - Entering Telephone Numbers in a Card
    157
  - Hiding the Card Display
    158
    
    Selecting a Card
    158
    
    Showing the Card Display
    158
    
    Using the Timer
    158
  - Quick Dial Tasks
    159
    
    Accessing Information for a Quick Dial
    159
    
    Timer Window
    159
    
    Assigning a Phone Number to a Quick Dial
    160
    
    Quick Dial Information Dialog Box
    160
    
    Create Quick Dial Dialog Box
    161
    
    Changing the Number of Quick Dials Displayed
    162
    
    Changing the Setup of the Quick Dial Labels
    162
    
    Dialing a Phone Number from a Quick Dial
    163
    
    Quick Dial Label Setup Dialog Box
    163
    
    Erasing a Quick Dial
    164
    
    Re-Assigning an Existing Quick Dial
    164
    
    Change Quick Dial Dialog Box
    165
- At&Tcall Menu Bar Options
  166
5 Using At&Tset

178
- Overview
  178
- What Is At&Tset
  179
  - Using At&Tset
    179
  - At&Tset File for an MLS-18D Telephone
    180
  - Components of the At&Tset Window
    181
  - System Administration Capabilities
    184
- Helpful Hints
  185
- Running At&Tset
  186
  - At&Tset Dialog Box
    186
  - Reading Telephone Dialog Box
    187
  - Sample At&Tset Window
    188
- Extension Programming Tasks
  189
- Creating a New File
  191
- Exiting At&Tset
  192
- Identifying How a Button Is Programmed
  192
  - Button Information Dialog Box
    193
- Opening an Existing File
  194
- Printing Button Labels
  194
- Printing the Personal Speed Dial List
  195
- Printing the System Speed Dial List
  196
  - Print Speed Dial List Dialog Box
    197
- Programming a Button
  198
- Programming the Extension Name
  200
- Programming the Personal Speed Dial List
  201
  - Extension Name Dialog Box
    201
  - Personal Speed Dial List Dialog Box
    202
- Programming the System Speed Dial List
  203
  - System Speed Dial List Dialog Box
    204
- Programming Your Telephone
  205
  - Write to Telephone Dialog Box
    206
- Reading the Current Programming from Your Telephone
  207
- Saving a File
  210
- Selecting Buttons to be Programmed to Your Telephone
  212
- Centralized Telephone Programming Tasks
  213
- At&Tset Menu Bar Options
  221
6 Using Log Viewer

228
- Overview
  228
- What Is Log Viewer
  229
  - Using Log Viewer
    229
  - Log Viewer Window
    230
- Helpful Hints
  232
- Running Log Viewer
  232
- Tasks
  233
  - Deleting Entries from the Call Log
    233
  - Sample Passageway Log Viewer Dialog Box
    233
  - Printing Log Entries
    235
  - Setting the Log Viewer Preferences
    235
  - Preferences Dialog Box
    236
  - Sorting Call Log Entries
    237
  - Filter/Sort Options Dialog Box
    238
  - Specifying the Calls to be Displayed
    239
- Log Viewer Menu Bar Options
  241
7 Using At&Tconnect

248
- Overview
  248
- What Is At&Tconnect
  249
- Running At&Tconnect
  249
- Using At&Tconnect
  249
- At&Tconnect Window
  250
- Tasks
  251
- At&Tconnect Menu Bar Options
  262
8 Using Autodialing Applications with Passageway Solution

266
- Overview
  266
- Using Autodialing Applications
  266
- Setting up Passageway Solution
  267
- Setting up Your Application
  268
- Helpful Hints
  269
9 Troubleshooting

270
- Overview
  270
- Troubleshooting At&Tconnect
  271
- At&Tconnect - Communications Error Dialog Box
  274
- Troubleshooting At&Tcall
  280
- Troubleshooting At&Tset
  282
- Troubleshooting At&Tbuzz
  285
- Appendix A: Menu Trees
  
  288
Appendix A: Menu Trees

289
- A-1. At&Tbuzz Menu Tree
  289
- A-2. At&Tcall Menu Tree
  290
- A-3. At&Tset Menu Tree
  291
- A-4. Log Viewer Menu Tree
  292
- A-5. At&Tconnect Menu Tree
  293
- B Appendix B: PC Serial Ports
  294
  - Overview
    294
  - Background
    295
  - Serial Ports under Windows 3.1
    299
  - Workarounds and Solutions to the IRQ Conflict Problem
    300
  - Selecting an Add-In Serial Port Card
    303
  - Glossary GL
    311

Avaya Partner 18 Programming And Use Manual (263 pages)

Avaya Partner 18: User Guide

Brand: Avaya | Category: Telephone | Size: 1.7 MB

Table of Contents

3
- About this Guide
  6
Overview

8
- Features and Capabilities
  8
- System Components
  8
  - Standard Telephones
    8
  - System Telephones
    8
- Important Safety Instructions
  
  9
  - Save These Instructions
    9
  - Features and Capabilities
    10
  - System Components
    11
  - Control Unit
    12
    
    System Capacity
    13
    
    System Modules
    13
  - Telephones
    14
    
    Intercom Autodialers
    14
    
    System Telephones
    14
- Auxiliary Equipment
  
  15
  - Standard Telephones
    15
  - Requirements
    16
  - Combination Extensions
    16
  - Connecting Standard Devices
    16
Programming

17
- Contents
  
  21
- Hardware Considerations
  
  21
- Initial System Setup
  
  21
- Overview
  
  21
- Changing Settings after Installation
  
  23
- Centrex Services
  
  25
- Changing Settings to Support PBX or
  
  25
- System Programming Options
  
  25
  - 2 Programming
    
    17
    
    Hardware Considerations
    17
    
    Overview
    17
    
    Using Telephones
    18
    
    Overview
    19
    
    Hardware Considerations
    20
    
    Assigning Lines
    21
    
    Initial System Setup
    21
    
    Adding New Extensions
    23
    
    Adding New Lines
    23
    
    Changing Settings after Installation
    23
    
    Changing the System Clock
    23
    
    Swapping Extensions
    23
    
    Centrex Services
    24
    
    Changing Settings to Support PBX or
    24
    
    Dialing Restrictions and Permissions
    25
    
    Restricting Access to Outside Lines
    25
    
    Speed Dialing
    25
    
    System Programming Options
    25
    
    Setting up Auxiliary Equipment
    28
    
    Setting up Groups of Extensions
    28
  - Using System Programming
    
    30
    
    The Programming Overlays
    30
    
    Changing Programming Type
    32
    
    Programming Mode
    32
  - Telephone Programming Options
    
    33
    
    Automatic Line Selection
    33
    
    Extension Name on Display
    33
    
    Line Ringing
    33
    
    Personal Speed Dialing
    33
    
    Programming Telephone Buttons
    33
    
    Button Programming
    34
    
    Call Handling Options
    34
    
    Programming a Receptionist's Extension
    34
  - Using Telephone Programming
    
    35
    
    Telephone Models
    35
    
    Using Centralized Telephone Programming
    35
    
    Changing Programming Type
    38
    
    Using Extension Programming
    38
Learning about Telephones

39
- System Telephones
  39
- System Telephones
  
  40
  - Buttons and Indicators
    41
    
    Lights
    43
    
    Dial Tones
    44
    
    Ringing Patterns
    44
  - Using the Handset, Speaker, and Microphone
    44
    
    Hands-Free Answer on Intercom (HFAI)
    45
- Learning about Telephones
  
  40
- Standard Telephones
  
  46
  - Voice Interrupt on Busy Calls
    46
  - Speakerphone Performance Tips
    46
  - Ringing Patterns
    47
  - Dial Tones
    48
  - Using the Switchhook
    48
    
    Limitations
    48
- Combination Extensions
  
  49
  - Feature Phones
    49
- Using Telephones
  
  50
  - Basic Call Handling Features
    50
  - Dial-Code Features
    51
Using Auxiliary Equipment

52
- Overview
  54
  - If a Device Has Trouble
    56
  - Answering Machines
    
    57
    
    Single Answering Machine
    58
    
    Multiple Answering Machines
    59
    
    Personal Answering Machine
    60
  - Call Reporting Devices (SMDR)
    
    61
    
    Programming
    61
    
    Call Reports
    62
    
    Call Accounting Devices
    63
    
    Considerations
    63
    
    Output Format
    63
    
    Serial Printers
    63
  - Credit Card Scanners
    
    64
  - Fax Machines
    
    65
    
    Fax Management Feature
    65
    
    Using Fax Machines
    65
    
    Transferring a Call to the Fax Machine
    66
    
    Using the Fax Machine's Notify Feature
    66
    
    Restricting Dialing from a Fax Machine
    67
    
    Setting up Fax Machines
    67
    
    Single Fax Machine
    68
    
    Fax Line Saver
    69
    
    Send and Receive Fax Machines
    70
  - Modems
    
    72
    
    Stand-Alone Modem for Placing Calls Only
    72
    
    Send and Receive Modem
    73
  - Night Service with Auxiliary Equipment
    
    74
  - PARTNER Attendant
    
    76
    
    Backup for Receptionist
    76
  - Voice Messaging Systems
    
    77
    
    Delayed Call Handling
    77
Feature Reference

79
- Feature Reference
  82
  - AA Extensions (#607)
    83
  - Abbreviated Ringing (#305)
    84
  - Account Code Entry (F12)
    85
  - Allowed List Assignments (#408)
    88
  - Allowed Phone Number Lists (#407)
    89
  - Answering Calls
    91
  - Auto Dialing
    93
  - Automatic Extension Privacy (#304)
    95
  - Automatic Line Selection
    96
  - Automatic VMS Cover (#310)
    98
  - Background Music (F19)
    99
  - Call Forwarding/Call Follow-Me (F11)
    101
  - Call Pickup (I6XX)
    103
  - Calling Group Extensions (#502)
    104
  - Conference Calls
    105
  - Conference Drop (F06)
    107
  - Copy Settings (#399)
    108
  - Dial Mode (#201)
    109
  - Direct Line Pickup-Active Line (I68LL)
    110
  - Direct Line Pickup-Idle Line (I8LL)
    112
  - Disallowed List Assignments (#405)
    113
  - Disallowed Phone Number Lists (#404)
    114
  - Display
    116
  - Display Language (#303)
    118
  - Distinctive Ring (#308)
    119
  - Do Not Disturb (F01)
    120
  - Doorphone Alert Extensions (#606)
    121
  - Doorphone Extension (#604 and #605)
    122
  - Emergency Phone Number List (#406)
    123
  - Emergency Telephone (#311)
    125
  - Exclusive Hold (F02)
    127
  - Extension Name Display
    128
  - Fax Machine Extensions (#601)
    130
  - Forced Account Code Entry (#307)
    131
  - Forced Account Code List (#409)
    133
  - Group Call Distribution (#206)
    135
  - Group Calling-Ring/Page (I7G/I*7G)
    137
  - Group Hunting-Ring/Voice Signal (I77G/I*77G)
    139
  - Group Pickup (I66G)
    142
  - Hold
    144
  - Hold Disconnect Time (#203)
    146
  - Hotline (#603)
    147
  - Hunt Group Extensions (#505)
    149
  - Intercom Dial Tone (#309)
    151
  - Joining Calls
    152
  - Last Number Redial (F05)
    154
  - Line Access Restriction (#302)
    155
  - Line Assignment (#301)
    157
  - Line Ringing
    159
  - Loudspeaker Paging (I70)
    161
  - Making Calls
    163
  - Message Light off (F10)
    167
  - Message Light on (F09)
    169
  - Music on Hold (#602)
    171
  - Night Service Button (#503)
    173
  - Night Service Group Extensions (#504)
    175
  - Number of Lines (#104)
    176
  - Outgoing Call Restriction (#401)
    177
  - Outgoing Call Restriction Button (#114)
    179
  - Outside Conference Denial (#109)
    181
  - Personal Speed Dial Numbers
    182
  - Pickup Group Extensions (#501)
    184
  - Privacy (F07)
    185
  - Recall (F03)
    186
  - Recall Timer Duration (#107)
    188
  - Rotary Dialing Timeout (#108)
    189
  - Save Number Redial (F04)
    190
  - SMDR Record Type (#608)
    191
  - SMDR Top of Page (#609)
    192
  - Special Dialing Functions
    193
  - System Date (#101)
    195
  - System Day (#102)
    196
  - System Password (#403)
    197
  - System Reset-Programming Saved (#728)
    198
  - System Speed Dial Numbers
    199
  - System Time (#103)
    202
  - Toll Call Prefix (#402)
    203
  - Touch-Tone Enable (F08)
    204
  - Transferring Calls
    205
  - Transfer Return Extension (#306)
    208
  - Transfer Return Rings (#105)
    209
  - VMS Cover (F15)
    210
  - VMS Hunt Delay (#506)
    212
  - VMS Hunt Schedule (#507)
    213
  - Voice Interrupt on Busy (#312)
    214
  - Voice Interrupt on Busy Talk-Back (F18)
    216
  - Voice Mailbox Transfer (F14)
    217
  - Wake up Service Button (#115)
    218
- Overview
  82
Troubleshooting

221
- When You Need Help
  222
  - Power Failure Operation
    
    222
  - Problems with System Phones
    
    223
    
    System Phone Does Not Ring
    223
    
    System Phone Display Does Not Work
    224
    
    System Phone Does Not Work
    224
  - Problems with Standard Phones
    
    225
    
    Standard Phone Does Not Ring
    225
    
    Standard Phone Rings Back after Intercom Call with no One at Other End
    226
    
    Standard Phone's Message Waiting Light Does Not Light
    226
  - Problems with Combination Extensions
    
    227
    
    Phone Does Not Work Properly
    227
  - Other Problems with Phones
    
    228
    
    Trouble Making Outside Calls
    228
    
    Calls Are Answered Automatically
    229
    
    Trouble Hearing Called Party Answer
    230
    
    Using the Recall Feature Disconnects Call
    230
    
    Using the Recall Feature Has no Effect
    230
  - System Problems
    
    231
    
    Call on Hold Hangs Up, but Line Does Not Disconnect
    231
    
    All Phones Dead: no Dial Tone or Lights
    232
    
    Calls on Hold Are Disconnected
    232
    
    Multiple Phones Dead: no Dial Tone or Lights
    232
    
    Other Problems with System
    233
    
    Poor Transmission Quality on Modem
    233
  - Problems with Standard Devices
    
    231
    
    Standard Device Does Not Answer
    231
    
    Standard Device Does Not Dial out Properly
    231
  - Specifications
    
    234
    
    Repair Information
    237
    
    Product Ordering Information
    240
    
    Doc Notification and Repair Information
    245
    
    Speed Dial Form
    247

Avaya Partner 18 Reference Manual (20 pages)

Avaya Partner 18: Reference Guide

Brand: Avaya | Category: Telephone | Size: 0.09 MB

Table of Contents
3
Basic Phone Functions

5
Advanced Phone Functions

10
- Screen Calls
  10
- Record Calls
  10
- Lock Your Extension
  11
- Use Group Calling
  11
- Use Group Pickup
  12
Personalizing Your Phone

13
- Program Your Phone
  13
Feature Dial Codes

14
Speed Dialing

16
- System Speed Dial
  16
- Personal Speed Dial
  16
Directories

17

Avaya Partner 18 Quick Reference (18 pages)

Avaya Partner 18: Quick Reference

Brand: Avaya | Category: Telephone | Size: 0.28 MB

Table of Contents
3
Telephone Buttons and Indicators

4
Using the Phone

6
- Ringing Patterns
  6
- Lights
  6
- System Lines
  6
- Programming
  7
- System Features
  8
- Making a Call
  10
- Entering a Password
  10
- Entering an Account Code
  10
- Answering a Call
  11
- Transferring a Call
  11
- Making a Conference Call
  12
- Joining a Call
  12
- Making a Call to a Calling Group
  12
- Loudspeaker Paging
  12
- Putting a Call on Hold
  13
- Answering a Call Ringing at Another Extension
  13
- Forwarding a Call
  13
Using the PARTNER MAIL VS System

14
Personal Speed Dial Numbers

18
- System Extensions
  18

Avaya Partner 18 Reference Manual (6 pages)

Avaya Partner 18: Reference Guide

Brand: Avaya | Category: Telephone | Size: 0.04 MB

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Avaya Partner 18 Manuals

Avaya Partner 18 Connection Manual (318 pages)

Table of Contents

1 Introduction

2 Installing and Setting up Passageway Solution

5 Using At&Tset

6 Using Log Viewer

7 Using At&Tconnect

8 Using Autodialing Applications with Passageway Solution

9 Troubleshooting

Appendix A: Menu Trees

Appendix A: Menu Trees

Avaya Partner 18 Programming And Use Manual (263 pages)

Table of Contents

Table of Contents

Overview

Important Safety Instructions

Auxiliary Equipment

Programming

Contents

Hardware Considerations

Initial System Setup

Overview

Changing Settings after Installation

Centrex Services

Changing Settings to Support PBX or

System Programming Options

2 Programming

Using System Programming

Telephone Programming Options

Using Telephone Programming

Learning about Telephones

System Telephones

Learning about Telephones

Standard Telephones

Combination Extensions

Using Telephones

Using Auxiliary Equipment

Answering Machines

Call Reporting Devices (SMDR)

Credit Card Scanners

Fax Machines

Modems

Night Service with Auxiliary Equipment

PARTNER Attendant

Voice Messaging Systems

Feature Reference

Troubleshooting

Power Failure Operation

Problems with System Phones

Problems with Standard Phones

Problems with Combination Extensions

Other Problems with Phones

System Problems

Problems with Standard Devices

Specifications

Avaya Partner 18 Reference Manual (20 pages)

Table of Contents

Basic Phone Functions

Advanced Phone Functions

Personalizing Your Phone

Feature Dial Codes

Speed Dialing

Directories

Avaya Partner 18 Quick Reference (18 pages)

Table of Contents

Telephone Buttons and Indicators

Using the Phone

Using the PARTNER MAIL VS System

Personal Speed Dial Numbers

Avaya Partner 18 Reference Manual (6 pages)

Table of Contents

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