Page 1 Deployment Guide for Avaya XT Series Release 9.2 August 2020...
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Page 5: Table Of Contents
Meetings Online integration Chapter 2: Initial Workflow for Deploying the Avaya Room System XT Series.... 28 Chapter 3: Planning the Topology of the Avaya Room System XT Series Deployment.. 32 ............ 32 Topology for Avaya Room System XT Series as Endpoints ..... 33...
Page 6 Contents ........ 94 Configuring a reverse proxy profile for Avaya Meetings Management Chapter 6: Using easy start to setup up the XT Series............ 97 ................ 97 Enabling auto-configuration service discovery .................... 98 Setting up the DNS server ...................... 103 Setting up the XT Series Chapter 7: Manually setting up the XT Series.............. 105...
Page 7 Blocking Users from Modifying the Local Directory ................... 180 Configuring Advanced DTMF Settings .................. 182 Enabling and Configuring Recording ..... 187 Configuring Avaya Meetings Streaming and Recording as the external FTP server .................... 187 Saving PTZ Camera Positions .................. 189 Setting the Default Camera Position .................... 190 Configuring Gallery Layouts ..................
Page 8 ................. 229 Manually unpairing for Screen Link ................... 230 Configuring Avaya Spaces integration .......... 230 Enabling XT Series to present in Avaya Spaces meetings Chapter 10: Securing your XT Series.................. 231 .................. 231 Setting PIN Codes for the XT Series ................. 232 Securing Web Access to the XT Series ................ 234...
Page 9 .................. 284 Resolving Acoustic Pairing Problems ...................... 284 Testing Acoustic Pairing ...................... 285 Ending Mobile Link ............. 285 Configuring Access to the XT Series by Service Personnel ................ 285 Enhanced Access Security Gateway ...................... 286 Enabling EASG .................. 286 Accessing XT Series Remotely ...................
Page 10: Chapter 1: About The Xt Series
Figure 1: XT Series products This section provides an overview of the general features and capabilities available in the XT Series: • Excellent video quality, with resolutions of up to 1080p at an unprecedented 60 frames per second (fps), depending on the model.
Page 11 • Ability to record videoconferences to a locally connected USB drive or the network and to save them to a generic remote server - which could be Avaya Meetings Streaming and Recording for content management and playback - using FTP/S (may require license, depending on the model).
Page 12: About The Models In The Xt Series Product Line
About the XT Series in the flagship endpoint of the XT Series because UltraHD content capture is key for several vertical applications, such as telemedicine. The Avaya XT4300 offers outstanding value and cost-effective full HD video collaboration specifically designed for the needs of smaller and mid-sized conference rooms. The Avaya XT4300 offers optional embedded multi-party conferencing with support for up to four participants, also with mixed PC, Mobile, and room system clients.
Page 13 Figure 2: Avaya XT7000 Series • Avaya XT5000 Series With HD video resolution of up to 1080p video at 60 frames per second (fps), the Avaya XT5000 Series sets the standard for an exceptional videoconferencing experience, and is designed for easy setup and control.
Page 14 About the XT Series The Avaya XT5000 Series 720 provides HD video resolution of 720p at 60 fps and 5x optical zoom, with the option to upgrade to 1080p at 60fps and 10x optical zoom. Figure 3: Avaya XT5000 Series You can quickly convert a regular meeting room into a videoconferencing room by adding the Avaya XT Meeting Center Cart to the Avaya XT5000 Series.
Page 15 Designed as a professional personal endpoint, the Avaya Executive XTE240 (XT Executive) is an all-in-one HD videoconferencing desktop endpoint and PC monitor. The Avaya XTE240 fully integrates with your PC or Mac. Using a unique control application, you can place calls, join videoconferences, and navigate the system menus with your computer's keyboard and mouse.
Page 16 ISDN (via 100 Gateway) endpoints on your chosen XT Series model. • XT Series SMB Edition The XT Series SMB Edition allows you to host videoconferences with a variety of different ® endpoints on your chosen XT Series model: Scopia XT Desktop clients, Avaya Equinox Conferencing clients, H.323, SIP, and ISDN (via 100 Gateway) endpoints.
Page 17: Comparing Between Xt Series Models
About the XT Series on page 10 Comparing Between XT Series Models This section provides a comparison between the models of the Avaya Room System XT Series product line. For an overview, see About the XT Series on page 10.
Page 18 Mbps (optional for Avaya Mbps Mbps (optional) Mbps connection XT5000 Series speed 720) Avaya Optional Optional Collaboration Optional for Avaya Control XT5000 Series 720 license Table continues… August 2020 Deployment Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
Page 19: About The Built-In Mcu
10 About the Built-In MCU You can use your Avaya Room System XT Series to join a videoconference hosted on an external MCU or you can host a meeting on the built-in MCU if available. A Multipoint Control Unit (MCU) connects several endpoints to a single videoconference. It can manage multiple separate conferences simultaneously.
Page 20: Technical Specifications
When using the XT Series as an MCU only, not participating locally, we recommend blocking the audio and video input from this XT Series during the meeting. You can do this by enabling privacy settings. You can block the audio and video input completely or you can ensure that only users with a PIN can access the audio and video.
Page 21 Microphone Pod support cascading. Frequency response: 50 – 22,000 Hz XT Remote Control 2 x AAA batteries. Displays low battery warning on the XT Series monitors: is half- Unit batteries charged; is low charge. Table 3: Video, audio and control capabilities on page 21 lists the protocols and software requirements.
Page 22 Avaya XT4000 Series and Avaya XT5000 Series HDMI input formats 1080p @ 25, 30, 50, 60fps 1400x1050 @ 60fps (Avaya XT7000 Series only) 720p @ 25, 30, 50, 60fps 576p @ 50fps 480p @ 60fps 640 x 480 @ 60fps...
Page 23 800 x 600 @ 60, 72, 75fps: SVGA 640 x 480 @ 72, 75fps: VGA HDMI output formats 2160p (4K, UHD) at 25, 30 (Avaya XT7000 Series only) 1080p @ 25, 30, 50, 60fps 720p @ 50, 60fps 480p @ 60 fps...
Page 24 • Opera version 11 or later • Microsoft Edge 38 or later (EdgeHTML v14) Table 4: Network and security capabilities on page 24 lists the XT Series's network interface and firewall traversal information. Table 4: Network and security capabilities Avaya XT7000 Series...
Page 25: Checking The Product Shipment
• The Avaya Spaces Room mobile application asks to scan the QR code or enter the verification code that Avaya Room System XT Series displays. When you enter the verification code or scan the QR code, Avaya Room System XT Series joins the meeting as a guest.
Page 26: Avaya Equinox ® Meetings Online Integration
At the meeting start time, you can launch meetings in several ways. You can manage all your meetings, those chaired by you and those chaired by others, using this single, calendar-enabled interface. August 2020 Deployment Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
Page 27 Windows, Avaya Workplace Client for Mac, Avaya Workplace Client for Android, or Avaya ® Workplace Client for iOS. Once installed from Avaya Equinox Meetings Online, this client will be detected and used for future meetings. The Using Avaya Workplace Client client for ® Avaya Equinox Meetings Online guide describes this client.
Page 28: Chapter 2: Initial Workflow For Deploying The Avaya Room System Xt Series
Avaya Room System XT Series About this task To safely set up and perform the required initial settings to start using the Avaya Room System XT Series, follow the recommended workflow described below. Procedure 1. Decide how to incorporate the XT Series into your deployment, as described in...
Page 29 Figure 8: Configuration Screen • Easy to Start: Choose this option if you have a deployment of Avaya Meetings Server or ® Avaya Equinox Meetings Online in your company. You must enable auto-configuration service discovery for this option. This option is described in...
Page 30 To change the default login settings for the XT Series web interface, see Securing Web Access to the XT Series on page 232. 9. If your XT Series is an endpoint, not just a server, configure your camera and microphone settings, as described in: • Configuring Cameras on page 126 •...
Page 31 14. To update your software, see Updating the XT Series on page 201. Some upgrades require an updated license. August 2020 Deployment Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
Page 32: Chapter 3: Planning The Topology Of The Avaya Room System Xt Series Deployment
Avaya Room System XT Series Deployment There are a number of ways that the Avaya Room System XT Series can be deployed in a network, depending on whether you use it as a room system endpoint or a conference hosting system, and the type of the endpoints connecting to the unit.
Page 33: Planning The Topology Of Avaya Room System Xt Series With Scopia Xt Desktop
The main features of the XT Series SMB Edition include: • Remote users can easily connect to a meeting hosted by the built-in MCU on the XT Series, by connecting via the Scopia XT Desktop Server. The deployment has very few components. You do not need additional hardware like an external MCU, Avaya Meetings H.323 Edge for firewall traversal, or a gatekeeper for routing...
Page 34: Planning Nat And Firewall Traversal With Avaya Room System Xt Series
Planning NAT and Firewall Traversal with Avaya Room System XT Series The Avaya Room System XT Series fully supports NAT and firewall traversal, enabling you to place the unit behind a NAT router or firewall and connect with other endpoints seamlessly. This section describes the available methods to incorporate NAT and firewall traversal with XT Series: •...
Page 35 Figure 10: Using XT Series for NAT and Firewall Traversal A gatekeeper allows the XT Series to dial aliases instead of IP addresses for endpoints in the private network, while for public endpoints, you must dial IP addresses. Without a gatekeeper, all endpoints must be referenced using IP addresses.
Page 36: Supporting Isdn Connectivity
A single gateway can serve multiple endpoints. For example, if your organization needs to enable 5 Avaya Room System XT Series endpoints with ISDN connectivity (at a speed of 256bps), you can use one the Gateway for ISDN, which supports 5 concurrent calls of 256bps each.
Page 37: Implementing External Api Control
You can deploy Avaya Room System XT Series endpoints either inside or outside the enterprise network. When Avaya Meetings Server components are located inside the network, and one or more XT Series endpoints are outside the network, you must open ports in the firewall to enable the endpoint's functionality.
Page 38 Planning the Topology of the Avaya Room System XT Series Deployment Since the location of the XT Series is not fixed, the ports' source and destination differ depending on your XT Series topology. There are two main deployment topologies for the XT Series, each with optional additional components: •...
Page 39 Figure 14: XT Series deployment with Avaya Meetings H.323 Edge In each of the topologies, the XT Series can be located either inside or outside the enterprise. You need to open different ports depending on the topology, and the location of the endpoints. The source for a port is the sender of data packets, and the destination is the receiver.
Page 40 Planning the Topology of the Avaya Room System XT Series Deployment Figure 15: Inbound and outbound ports for the XT Series Depending on the location of the XT Series, a unidirectional port might be inbound to the organization or outbound from the organization.
Page 41 Implementing Port Security for the Avaya Room System XT Series Source Port Protocol Destinat Functionality Result of Blocking Require range (Type) Port on Firewall Web client HTTP Remotely performs A web client cannot Recomm (HTTP) (TCP) Series management tasks access the XT...
Page 42 Planning the Topology of the Avaya Room System XT Series Deployment Source Port Protocol Destinat Functionality Result of Blocking Require range (Type) Port on Firewall HTTPS Remotely performs A web client cannot Recomm client(HTTPS) (TCP) Series management tasks access the XT...
Page 43 Implementing Port Security for the Avaya Room System XT Series Source Port Protocol Destinat Functionality Result of Blocking Require range (Type) Port on Firewall Avaya Meetings 3341 SM XML Sends notifications XT Series cannot Recomm Server Series of changes in...
Page 44 Planning the Topology of the Avaya Room System XT Series Deployment Source Port Protocol Destinat Functionality Result of Blocking Require range (Type) Port on Firewall Avaya Meetings 55003 Uses XT Series Avaya Meetings Mandato Server Series Series SDK API for...
Page 45 Implementing Port Security for the Avaya Room System XT Series Source Port Protocol Destinat Functionality Result of Blocking Require range (Type) Port on Firewall XT Control 55001 Control XT Series XT Control cannot Mandato Series by PC/Mac manage XTE240 ry if...
Page 46 Planning the Topology of the Avaya Room System XT Series Deployment Source Port Protocol Destinat Functionality Result of Blocking Require range (Type) Port on Firewall XT Series LDAP Avaya Retrieves contacts XT Series cannot Mandato (TCP) Meetings from LDAP retrieve contacts...
Page 47 Implementing Port Security for the Avaya Room System XT Series Source Port Protocol Destinat Functionality Result of Blocking Require range (Type) Port on Firewall XT Series 3336 SM XML Avaya XT Series requires XT Series cannot Recomm Meetings to SM the list of...
Page 48 Planning the Topology of the Avaya Room System XT Series Deployment Source Port Protocol Destinat Functionality Result of Blocking Require range (Type) Port on Firewall XT Series/SIP 5060 SIP(UDP SIP call signaling Cannot connect SIP Mandato Endpoint Series/SI calls over UDP.
Page 49 Implementing Port Security for the Avaya Room System XT Series Source Port Protocol Destinat Functionality Result of Blocking Require range (Type) Port on Firewall XT Series HTTPS( Avaya Cloud connection Management in Mandato wss) Meetings and provisioning cloud mode cannot...
Page 50: Configuring The Tcp Or Udp Port Range On The Avaya Room System Xt Series
You can configure the TCP or UDP port range by setting the base port, which is the lower end of the port range (if, for example, port 3230 is busy). The Avaya Room System XT Series uses dynamic TCP ports 3230-3250 for the following: • H.225.0: An H.323 protocol that specifies the messages and procedures used by gatekeepers to set up calls.
Page 51 Settings > Networks > Preferences > Dynamic Ports. From the endpoint's main menu, select Configure > Advanced > Networks > Preferences > Dynamic Ports. 2. Define how the XT Series assigns ports by selecting one of the following from Auto detect: •...
Page 52: Chapter 4: Setting Up The Xt Series Hardware
Chapter 4: Setting Up the XT Series Hardware These sections describe how to connect the XT Series to the network and other hardware components like monitors, cameras and microphones. Related links Planning the Optimal Room Setup on page 52 Connecting Avaya Room System XT Series to the Network...
Page 53 The room should be air-conditioned to avoid the XT Codec Unit activating its fan. • Camera positions Ensure the camera's view captures all the seats in the room (Figure 17: Camera scope covers all seats on page 54). August 2020 Deployment Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
Page 54 Setting Up the XT Series Hardware Figure 17: Camera scope covers all seats All cameras should be at a height to ensure eye contact between local and remote participants. Try positioning the camera between the two monitors either directly above or below them, at a distance which captures all the seats.
Page 55 Figure 18: Tracking camera TC220 height from the floor Figure 19: Tracking camera TC220 placement in relation to table For larger rooms, a single XT Series can manage more than one camera. For more information, see Connecting Cameras or DVD players on page 59.
Page 56 When using the Avaya Pod to receive stereo, the cascading feature is disabled but you can still use the second pod to mute/unmute the XT Series. In very large rooms, consider an audio mixer to add as many microphones as needed. For more information, see...
Page 57: Connecting Avaya Room System Xt Series To The Network
Connecting Avaya Room System XT Series to the Network About this task Your Avaya Room System XT Series comes with two network ports (dual-NIC), where each is a gigabit LAN port (GLAN), operating at speeds of 10 or 100 or 1000 megabits per second (Mbps).
Page 58: Connecting Monitors To The Xt Series
Connecting Monitors to the XT Series About this task Connect one or two monitors to the Avaya Room System XT Series to use it as a videoconferencing endpoint, and to view the interface (menus) of the endpoint itself. Use the XT Remote Control Unit to navigate these menus.
Page 59: Connecting Cameras Or Dvd Players
You can connect one or more PTZ (pan, tilt, zoom) cameras directly to the Avaya Room System XT Series, and also connect a DVD player or media player to the DVI port. On the Avaya XT7000 Series and Avaya XT5000 Series, you can also connect multiple cameras and HDMI devices via the Avaya XT Series Camera Switch.
Page 60: Connecting The Ptz Camera
This procedure describes how to connect the main PTZ camera to the Avaya Room System XT Series. The XT7000 and XT5000 use the XT Premium Camera or the Avaya XT Series Deluxe Camera. The XT4300 uses the XT Flex Camera.
Page 61 • Connect the other plug (power) to the horizontal socket. We recommend keeping the DVI socket available for a computer connection (for example, to share content in a videoconference). August 2020 Deployment Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
Page 62: Connecting An Additional Ptz Camera Directly
Directly on page 63): • For all XT Series models, you can connect it directly to the DVI port on the XT Codec Unit, as described below. • For the XT7000 only, you can also connect it to the HDMI 2 port on the XT Codec Unit (recommended), as described below.
Page 63 This disables the extra remote control. VISCA is a standard protocol to control PTZ cameras. Figure 28: Connecting an additional camera directly to the XT Series Important: With automatic driver mode, the camera models must be the same, otherwise you can set manual driver mode and specify the drivers for each camera.
Page 64 This is only for Premium, Advanced, and Standard II cameras. 3. Connect the DVI port on the camera to the DVI connector on the XT Codec Unit (Figure 28: Connecting an additional camera directly to the XT Series on page 63). The system manages it as PC content.
Page 65: Connecting The Avaya Tracking Camera Tc220
Connecting Cameras or DVD players Connecting the Avaya Tracking camera TC220 About this task This procedure describes how to connect the main Tracking camera TC220 camera to the Avaya Room System XT Series. Figure 30: Avaya Tracking camera TC220 For details about the camera's capabilities, see Technical Specifications on page 20.
Page 66 Setting Up the XT Series Hardware - Insert it in the HD1 input of XT Codec Unit. Note the placement of the HD1 input in the XT7000 series • Using the VISCA and Power Cable (3), provided with the Codec Unit:...
Page 67: Connecting Multiple Hdmi Devices Or Cameras Via The Avaya Xt Series Camera Switch
Series Camera Switch About this task You can connect a second PTZ camera to your XT Series, for large room setups. All XT Series models can connect the extra camera directly to the DVI port. However, the XT7000 and XT5000 can also connect it via the Avaya XT Series Camera Switch which is purchased separately.
Page 68 On the XT7000, use the vertical HDMI 2 port on the XT Codec Unit (located under • Connect one end of the USB cable to the USB socket on the Avaya XT Series Camera Switch and the other end to the upper USB connector on the XT Codec Unit. This cable provides power to the device, so no extra power cable is required.
Page 69 Avaya XT7000 Series on page 70: a. For the XT5000: The HDMI connector to the HDMI socket labeled 1 on the Avaya XT Series Camera Switch. b. For the XT7000: The HDMI connector to the HDMI socket labeled 1 on the XT7000.
Page 70 Setting Up the XT Series Hardware Figure 34: Connecting cables to the XT5000 Figure 35: Connecting cables to the Avaya XT7000 Series 5. Connect the second camera (Figure 36: Connecting the second camera on page 71): a. Connect the 10-meter VISCA crossed cable supplied with the camera kit.
Page 71 • Attach the HDMI connector to the HDMI socket labeled 2 for the XT5000 and to the socket labeled 1 for the XT7000 on the Avaya XT Series Camera Switch. 6. If required, repeat the above step for a additional HDMI devices.
Page 72: Connecting A Dvd Or Blu-Ray Player Or Other Analog Video Equipment
Connecting a DVD or Blu-ray Player or Other Analog Video Equipment About this task You can add a DVD or Blu-ray player to the Avaya Room System XT Series to share its content during a videoconference by connecting it to either the vertical camera port or the DVI port...
Page 73: Connecting Microphones And Speakers To The Xt Series
Choosing a Microphone for Your XT Series This section provides an overview of the different types of microphones which are shipped with the various models in the Avaya Room System XT Series. You can add more microphones to your XT Series depending on the room setup.
Page 74 • A digital microphone brings higher quality sound, and are usually connected via optical cables which can be deployed over longer distances than analog (copper) wires. • For more complex audio setups, you can connect the XT Series to an audio mixer. • The XT Codec Unit uses the same audio in...
Page 75 Connecting Microphones and Speakers to the XT Series • The audio input port is for: - The analog One-way Microphone Pod or any other analog microphone with a 3.5mm jack. - A third-party digital microphone with a mini-TOSlink connector. - Audio mixers like those from Clear One. An audio mixer connects multiple microphones (or other audio inputs) to generate a single audio stream.
Page 76 Audio microphones and XT7000 can also transmit PC configuration Mixer audio mixer audio Related links Connecting Microphones and Speakers to the XT Series on page 73 August 2020 Deployment Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
Page 77: Connecting A Microphone To The Xt Series
I/O (mini jack 3.5”) connector or a digital optical (mini- TOSlink) connector. The Avaya XTE240 uses the microphone embedded in the camera by default. If you connect an additional microphone, the embedded microphone is disabled.
Page 78: Connecting Headphones Or An Amplifier With Loudspeakers
Connecting Headphones or an Amplifier with Loudspeakers About this task By default, you hear the sound of your Avaya Room System XT Series from the monitors' speakers. The monitors are connected to the XT Codec Unit using HDMI, which sends both audio and video.
Page 79 1. To boost sound, connect an amplifier with speakers directly to the audio output port the XT Series. Figure 41: Connecting external amplifier/speakers to the XT Series 2. To connect headphones to replace the monitor's speakers, connect headphones to the audio output of the monitor.
Page 80: Connecting A Computer To The Xt Series
Setting Up the XT Series Hardware Connecting a Computer to the XT Series You can connect your computer to the XT Series using the DVI port or the HD1 port. Presenting content on XT7100 with Presentation Content disabled or presenting content on all other models in the XT Series ®...
Page 81 When you receive an incoming call, it automatically displays the XT Series menus to easily allow you accept or reject the call, and your local camera displays your video on the monitor.
Page 82 Setting Up the XT Series Hardware Figure 44: Connecting a computer's audio to the XT Series When you connect a computer's audio output to the XT Series, the echo cancellation for this analog input is disabled by default (see Configuring Microphones on page 131).
Page 83: Connecting A Computer To The Xt Series Using The Hd1 Port
Connecting a Computer to the XT Series Connecting a Computer to the XT Series using the HD1 port About this task Instead of using the DVI port, you can use HD1 input for presentation content while using HD2 for a live camera. If you use HD1 for the presentation content, you can display a resolution up to 4K Full HD.
Page 84 1280 x 720 1024 x 768 SVGA 800 x 600 640 x 480 5. To share content from your computer, continue with User Guide for Avaya Room System XT Series. Related links Connecting a Computer to the XT Series on page 80...
Page 85: Chapter 5: Automatically Provisioning The Xt Series
Management to identify the XT Series as a managed endpoint. When this service code is inserted into the XT Series endpoint, the endpoint uses this service code to connect to a cloud service, to establish communication with the relevant Avaya Meetings Management server.
Page 86 This code can be used as a partial code for post-provisioning an endpoint. 4. (Optional) If any of the XT Series endpoints is outside of the enterprise, in the Provisioning Service URL field, enter the public IP address or Fully Qualified Domain Name (FQDN) of the Avaya Meetings Management server.
Page 87 86 displays at the top of the page, together with the 7-digit endpoint service code. This full code enables the XT Series endpoint to connect to the Avaya Meetings Management server when the XT Series administrator activates the pre- provisioned endpoint, and the endpoint is automatically configured according to the pre- provisioned profile.
Page 88 Ensure that a valid DNS is assigned. It can be manually configured or automatically filled by the DHCP server. If the DNS resolution of the cloud service address does not work, the provisioning is not applied and the XT Series cannot be managed in cloud mode. Table continues…...
Page 89 Set Equinox Management as Sets Avaya Meetings Management as the corporate directory, Corporate Directory Server so that user searches are done in the Avaya Meetings Management corporate directory. When selecting this check box, the Username and Password fields appear, where you enter the username and password of the corporate directory server.
Page 90 • SIP Proprietary Encryption: Select to encrypt SIP calls with XT Series terminals, where TLS is not supported. When TLS is supported in the remote XT Series terminal, this field is not relevant, as TLS encrypts the calls. We recommend upgrading your XT Series terminals to enable TLS in SIP calls, to ensure maximum security.
Page 91 • Enable - Ask PIN (Always) 11. Click Apply. Avaya Meetings Management generates an endpoint service code to be used by the XT Series endpoint. Furthermore, the endpoint details appear, where you enter an email address for the user to receive notification that the endpoint has been pre-provisioned.
Page 92 If the endpoint has been post-provisioned (that is, only a server service code was provided by Avaya Meetings Management with the endpoint, with no endpoint service code), the endpoint displays in the table with a red “clock” icon. This icon indicates that the endpoint is not yet provisioned and needs the Avaya Meetings Management administrator to configure it.
Page 93: Applying The Automatic Provisioning To Avaya Room System Xt Series Endpoints
System XT Series Endpoints About this task When you start the XT Series endpoints for the first time, the Quick Setup Wizard guides you through the steps for applying the service code. You can also relaunch the wizard at any time to refresh your configuration settings.
Page 94: Connecting An Xt Series Outside The Enterprise For The Purposes Of Auto-Provisioning
You can use an Avaya Meetings Management server that is located inside an enterprise to provision an XT Series endpoint that is located outside of the enterprise. In order to enable this ® functionality, you must configure an Avaya Aura...
Page 95 In the Server Protocol field, select the security protocol. For security reasons, Avaya recommends the use of HTTPS. i. In the Server TLS Profile field, click the TLS profile that you created for the Avaya Meetings Management server. j. In the Connect IP field, click the IP address that Avaya SBCE must use for communicating with the file servers.
Page 96 Follow the steps in Provisioning Avaya Room System XT Series endpoints automatically page 85. Related links Connecting an XT Series outside the enterprise for the purposes of auto-provisioning on page 94 August 2020 Deployment Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
Page 97: Chapter 6: Using Easy Start To Setup Up The Xt Series
Meetings Online cloud service, you can easily configure the settings for your new endpoint. Using the Easy to Start feature, you can type your authentication credentials in the Quick Setup Wizard to retrieve the configuration settings from the Avaya Meetings ®...
Page 98: Setting Up The Dns Server
DNS Service Discovery (DNS-SD). For more information, see DNS-Based Service Discovery. Avaya Workplace Client uses DNS PTR records consistent with the DNS- SD RFC, which in some cases might require an additional level of service from your DNS provider.
Page 99 East_settings.txt, then the server name is server.example.com. An SRV record also includes the following information: • SRV time-to-live period in seconds during which the client or intermediate servers might cache the retrieved record. August 2020 Deployment Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
Page 100 Using easy start to setup up the XT Series The following is an example of an SRV record: East._avaya-ep- config._tcp.example.com. 300 IN SRV 0 0 443 server.example.com. In this example: • 300 is the time-to-live period • The first zero is the priority, the second zero is the weight, and 443 is the port number.
Page 101 PTR records provide a list of configurations with multiple PTR records. Avaya Workplace Client supports multiple PTR records. Avaya Workplace Client displays each one of the PTR records in a drop-down list that allows the user to choose from different environments.
Page 102 Using easy start to setup up the XT Series Format: _avaya-ep-config._tcp.<domain>. IN PTR <Descriptive name>._avaya- ep-config._tcp.<domain> The following are examples: • _avaya-ep-config._tcp.example.com. IN PTR East._avaya-ep- config._tcp.example.com • _avaya-ep-config._tcp.example.com. IN PTR West._avaya-ep- config._tcp.example.com SRV records SRV records provide a link from the descriptive name to the web server where you stored the file.
Page 103: Setting Up The Xt Series
Setting up the XT Series About this task When you start the XT Series endpoints for the first time, the Quick Setup Wizard guides you through the steps for applying the Avaya Meetings Server SIP settings to the new endpoint. You ®...
Page 104 Online credentials can be different from the Avaya Meetings Server credentials. 10. Click Next. 11. Type your login credentials. 12. Click Next. The wizard configures the SIP configuration settings in your new XT Series endpoint. Related links Using easy start to setup up the XT Series on page 97...
Page 105: Chapter 7: Manually Setting Up The Xt Series
Activating the XT Series and its Optional Features About this task When you are configuring the XT Series for the first time, you must first activate the software and then, secondly, configure the XT Series using either the auto-provisioning (cloud) method or the local (manual) method.
Page 106 API control of the XT Series on another network. Smaller organizations may want to use the XT Series as a firewall traversal system, where the XT Series hosts a call on its built-in MCU, and endpoints from both the public and private networks can access the same videoconference.
Page 107 XT4300, this option also activates an extra network port, allowing you to separate network traffic. On some XT Series models, the extra port is already enabled and does not require a license (see the 55111-00916 Avaya Room System XT Series 2nd GLAN Port license, above).
Page 108 • The endpoint’s host ID (MAC address of the GLAN 1 port), located in your customer letter. You can also find this information from one of the endpoint’s interfaces. For example, when you start the Avaya Room System XT Series without a license, you can click Activate August 2020 Deployment Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
Page 109 2. Activate the license and/or optional features on your XT Series: a. From the XT Series web interface, select Enable License on the home page. From the endpoint's main menu, select Configure > Advanced > Utilities > Licenses. August 2020 Deployment Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
Page 110: Configuring Basic Settings With The Quick Setup Wizard
Select Enable License on the web interface, or Activate Licenses on the endpoint itself. The system automatically enables the license. Important: If you are enabling a second network port or Avaya Collaboration Control with a license, the XT Codec Unit restarts. Related links Manually setting up the XT Series...
Page 111: Setting The System Name, Language, And Call Method
About this task Note: This step is for the manual configuration of your XT Series. If you have chosen the auto- provisioning (cloud) method of configuration, this step is not available. The first screen in the Quick Setup wizard enables you to define the name of your Avaya Room System XT Series, the country, the menu language, and the protocol the system uses for calls.
Page 112: Adjusting The Image Position
You can center the endpoint's image correctly on its monitor in this stage of the Quick Setup Wizard. This is for deployments with a monitor connected to your Avaya Room System XT Series. Procedure 1. Access the Quick Setup Wizard from the endpoint, as described in...
Page 113: Configuring Basic Network Settings
Configuring Basic Settings with the Quick Setup Wizard If your monitor is 4K and your system is an Avaya XT7000 Series, graphic adjustment is not applied. Related links Configuring Basic Settings with the Quick Setup Wizard on page 110 Configuring Basic Network Settings...
Page 114: Configuring Basic Gatekeeper Settings
Configuring Basic Gatekeeper Settings About this task Configure the gatekeeper settings if your Avaya Room System XT Series works with one. A gatekeeper routes audio and video H.323 calls by resolving dial strings (H.323 alias or URI) into the IP address of an endpoint, and handles the initial connection of calls. To modify advanced...
Page 115: Configuring Basic Sip Settings
This section explains how to register your XT Series to the SIP server. The XT Series can function in a SIP environment, where endpoint names or numbers are managed by SIP servers, not gatekeepers. You can dial an endpoint by entering its name or number like 1234 or joe_smith, rather than remembering its IP address, where the SIP server routes the call correctly.
Page 116: Installing Avaya Room System Xt Control To Use Keyboard And Mouse (Avaya Xte240)
Mouse (Avaya XTE240) About this task This procedure describes how to configure your Avaya XTE240 (only) to navigate its menus with a keyboard and mouse by installing Avaya Room System XT Control, a small standalone program for Windows or Mac (see Navigating Menus with the Keyboard and Mouse on page 144).
Page 117 Figure 51: Entering the user code (example) 8. Select Authenticate using your computer mouse. 9. You can now control the Avaya XTE240 with your keyboard and mouse by selecting the Avaya Room System XT Control icon in your taskbar: For tips on getting started and using the Avaya Room System XT Control utility, see Navigating Menus with the Keyboard and Mouse on page 144.
Page 118: Setting Date And Time
Procedure 1. Access the date and time settings. From the endpoint's main menu, select Configure > Advanced > System > Date & Time > General. From the XT Series web interface, select Administrator Settings > System > Date & Time.
Page 119: Setting The Time Zone
110 Setting the Time Zone About this task You can set the time zone from your endpoint or the XT Series web interface. Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 151.
Page 120 Field Name Description Enable Geolocation Select Yes to enable the XT Series to automatically detect the correct time zone and to apply the appropriate daylight time value. The default is Yes. Select No to manually specify the time zone using the Time zone list as well as the start/stop dates to apply daylight saving adjustment.
Page 121: Configuring The Screen Saver To Start Automatically
Configuring Monitors About this task After you connect one or two monitors to the HDMI ports on the Avaya Room System XT Series, you can configure the number of monitors, their resolutions, and the allowed video layouts. However, the Avaya XTE240 only works with its own single monitor at a fixed resolution of 1080p.
Page 122 Enabling Advanced Maintenance on the XT Series on page 151. Procedure 1. Access the monitor settings. From the XT Series web interface, select Administrator settings > I/O connections > Monitor. From the endpoint's main menu, select Configure > Advanced > I/O connections > Monitor.
Page 123 If you are using a 4K UHD or 2160p (3840x2160) monitor, you must connect it to the HD1 port on the back panel. This monitor is only supported on the Avaya XT7000 Series and is only supported as the main monitor.
Page 124 ) and auxiliary monitor (HD2 HD1/HD2 • <auto> sets the resolution and frame rate depending on the XT Series system and location and monitor capabilities. • 1080p forces 1080p resolution at 25, 30, 50 or 60 frames per second (fps) even if the monitor does not support it.
Page 125 Enables/disables image rotation and controls the direction in which the image rotates. End-users press the Layouts key to activate image rotation (if enabled). • Fixed blocks image rotation (not available for Avaya XTE240). • Clockwise rotates the overlapped image clockwise. • Counterclockwise rotates the overlapped image anti-clockwise.
Page 126: Configuring Cameras
About this task Configure the camera depending on the type of camera, its functionality, and how it is connected to the XT Series. For more information about connecting your camera to the XT Codec Unit, see Connecting Cameras or DVD players on page 59.
Page 127 Avaya XT5000 Series, you can choose between HD1, [HD2, HD3, HD4 using the Avaya XT Series Camera Switch], DVI, or USB. To configure the default camera for the Avaya XT7000 Series, you can choose between HD1, HD2, [HD3, HD4, HD5 using the Avaya XT Series Camera Switch], DVI, or USB.
Page 128 Enables the Avaya XT Series Camera Switch (available on Avaya XT5000 Series or Detect Mode Avaya XT7000 Series only) to control and include more than one camera in your video. Multiple cameras are typically used for larger meeting rooms or auditoriums.
Page 129 (for PTZ and presets). If the tracking is enabled, manual PTZ and preset commands are ignored. Table continues… For the Avaya XT4300 (XT Flex Camera), there are additional settings, such as Ceiling Mount, IR Receivers, Picture, and Wide Dynamic Range. August 2020 Deployment Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
Page 130 Manually setting up the XT Series Field Name Description White balance mode If the lighting in the room has a color tint, you can compensate in PTZ cameras only by adjusting the white balance: • Automatic tells the camera to attempt to automatically determine any color tint and adjust colors to compensate.
Page 131: Configuring Microphones
Configuring Microphones Configuring Microphones About this task After connecting your microphones to the Avaya Room System XT Series, you must enable the relevant audio connection and configure its settings. There are several connections available to input audio to the XT Series: •...
Page 132 Manually setting up the XT Series Procedure 1. Access the Audio-Input settings. From the XT Series web interface, select Administrator settings > I/O connections. From the endpoint's main menu, select Configure > Advanced > I/O connections > Audio - Input.
Page 133: Registering The Xt Series To A Sip Server
If your organization has a redundant SIP deployment, you can register the XT Series to as many as three SIP servers, as described below. If your default SIP server fails, the XT Series automatically uses the alternate SIP server.
Page 134 Enabling Advanced Maintenance on the XT Series on page 151. Procedure 1. Access the SIP settings. From the XT Series web interface, select Administrator Settings > Protocols > SIP. From the endpoint's main menu, select Configure > Advanced > Protocols > SIP.
Page 135 Transport Outbound Call Select the preferred transport protocol for outbound SIP calls: TCP or UDP. UDP/TCP Listening Port Enter the port number used by XT Series for receiving inbound SIP calls. By default, the system uses port 5060. Transport Outbound BFCP Select the transport protocol to use when sharing content via BFCP, from the options listed below.
Page 136 Select Accept All to accept certificates without performing a hostname validation. Verify Certificate Key Usage Select Yes to ensure that the XT Series only accepts certificates if a ‘Key Usage’ or ‘Extended Key Usage’ value is validated. Select No to accept certificates without performing a ‘Key Usage’...
Page 137: Chapter 8: Controlling The Xt Series
For more information, see User Guide for Avaya Collaboration Control. • Use the XT Series's web interface to perform nearly all features from the unit's web page. • Use Avaya Meetings Management's administrator web interface to perform system upgrades,...
Page 138 (see Configuring Basic Settings with the Quick Setup Wizard on page 110). 5. Navigate using the XT Remote Control Unit or on the Avaya XTE240 only, you can also use the keyboard and mouse. August 2020 Deployment Guide for Avaya XT Series...
Page 139: About The Xt Remote Control Unit
137 About the XT Remote Control Unit There are several ways to control the Avaya Room System XT Series. This section explains how to use the XT Remote Control Unit to navigate the endpoint's menus which are displayed on the endpoint's monitor.
Page 140 Scroll through menus and options using the arrow keys and pressing the ok/menu key to select an item. There is also an advanced version of the remote control available. August 2020 Deployment Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
Page 141 (no digits), and 123 for digits only. To enter a letter or number, press a key repeatedly to cycle through its characters. August 2020 Deployment Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
Page 142 (1/a/A). Press OK to place a call. Insert Call Call Delete Disconnect Disconnect Home Hold Ok (Menu) Hold Ok (Menu) Table continues… August 2020 Deployment Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
Page 143: Pairing An Xt Remote Control Unit
About this task If you have multiple XT Series units in the same room, you can pair a XT Remote Control Unit with its XT Codec Unit so that every unit has its dedicated remote, so when you press a key on a remote, it triggers an action on the correct XT Series unit.
Page 144: Navigating Menus With The Keyboard And Mouse
On the Avaya XTE240 only, you can navigate through endpoint menus using your computer's keyboard and mouse instead of the remote control, by running a PC or Mac program called Avaya Room System XT Control. It also allows you to seamlessly switch between your computer screen and the system menus.
Page 145 Avaya Room System XT Control is not available if your Avaya XTE240 has been configured to operate as a ‘standard room endpoint’ only.
Page 146 On the Avaya XTE240, the system menus are automatically activated when you receive an incoming call to allow you accept or reject the call. 2. Avaya Room System XT Control enables a number of functions using the keyboard or mouse (see...
Page 147: Accessing Xt Series Web Interface
Securing Web Access to the XT Series on page 232. Procedure 1. Open any of the supported internet browsers and access the XT Series login page by entering the system's IP address, like http://1.2.3.4/. Figure 70: Logging into the XT Series web interface 2.
Page 148: Managing Avaya Room System Xt Series From Avaya Meetings Management
• Synchronizing contacts for all endpoints in a network from the corporate directory, including XT Series. • Synchronizing settings of all XT Series devices in your organization. You can export the settings of one unit into a configuration file, then import those settings to other units (see Enabling System Logs and Remote Initialization on page 255).
Page 149 Management, select Cloud and continue to Provisioning Avaya Room System XT Series endpoints automatically on page 85. If you intend to provision each XT Series locally, select Local. If you select Local, the Automatic IP Address and IP Address fields are displayed. Note: Please note that Cloud is not supported by Avaya Meetings Management 8.3.x.
Page 150 Controlling the XT Series Field Name Description IP Address Enter the IP address of the Avaya Meetings Management server. Note: Only used for Local mode. Related links Controlling the XT Series on page 137 August 2020 Deployment Guide for Avaya XT Series...
Page 151: Chapter 9: Advanced Configuration Of The Xt Series
XT Series While the Quick Setup Wizard and some other settings enable you to deploy the Avaya Room System XT Series in your organization, it has a significant array of advanced features which enable powerful customization. Enabling Advanced Maintenance on the XT Series...
Page 152: Configuring Advanced System Name Settings
• Use the unicode version of the system name for non-English characters. • Use the SIP username if this XT Series is registered to a SIP registrar or proxy. This is the same as the System Name, unless you change it manually as described in...
Page 153 • Select SIP: to display the SIP username, used to register your system to the SIP server. This is the same as the System Name, unless you change it manually (see Registering the XT Series to a SIP Server on page 133).
Page 154: Configuring Advanced Network Settings
IPv4 and IPv6. You can change the IP Addresses/802.1x/ VLAN settings from the XT Series web interface with a single save action. This ensures that there is no loss of network connectivity. After you save the settings, you must log in to the XT Series web interface again.
Page 155 Management, you must insert a valid DNS address. 6. From the web interface only, select Save. Next steps After you save the settings on the XT Series web interface, you must log in to the XT Series web interface again. August 2020 Deployment Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
Page 156: Configuring Advanced Network Connectivity
VLANs, and your network components support 802.1q compliant VLAN tagging, you can assign a VLAN ID to tag the XT Series as belonging to a specific VLAN. You can also configure network security authentication to be 802.1x compliant, where it sends a username and password to your 802.1x authenticator, which verifies the login with the...
Page 157 (manual only). 6. From the web interface only, select Save. 7. To tag the XT Series to belong to a particular virtual network (VLAN) ID, select GLAN1/ GLAN2 > VLAN. 8. Set the fields as described in the following table:...
Page 158: Configuring Nat And Firewall Traversal
NAT router or firewall and connect with other endpoints seamlessly. If an XT Series located inside your network hosts a call on its built-in MCU, other endpoints must contact the host unit by dialing its IP address. However, when sitting behind a NAT or firewall, a device can have an internal IP address which cannot be reached from outside the network.
Page 159 IP address to all endpoints you invite to the meeting. This is known as STUN auto-discovery. This also works for HTTP public servers. • Use a dedicated firewall traversal solution like the Avaya Meetings H.323 Edge and set it as your gatekeeper (see Configuring Advanced Gatekeeper Settings on page 161).
Page 160: Defining Qos Priority Of Types Of Network Traffic
Enabling Advanced Maintenance on the XT Series on page 151. Procedure 1. Access the QoS settings. From the XT Series web interface, select Administrator Settings > Networks > Preferences > QoS. From the endpoint's main menu, select Configure > Advanced > Networks > Preferences > QoS.
Page 161: Configuring Advanced Gatekeeper Settings
Configuring Advanced Gatekeeper Settings About this task As part of H.323 network setup, the Avaya Room System XT Series must be registered to a gatekeeper, like H.323 Gatekeeper. A gatekeeper routes audio and video H.323 calls by resolving dial strings (H.323 alias or URI) into the IP address of an endpoint, and handles the initial connection of calls.
Page 162 Advanced Configuration of the XT Series Procedure 1. Access the gatekeeper settings. From the XT Series web interface, select Administrator Settings > Protocols > H.323 > General. From the endpoint's main menu, select Configure > Advanced > Protocols > H.323.
Page 163: Setting Call Bandwidth In Xt Series
Setting Call Bandwidth in XT Series About this task You can set the maximum bandwidth used by the Avaya Room System XT Series when participating in a meeting, measured as the maximum bitrate. Bitrate is the speed of data flow. Higher video resolutions require higher bitrates to ensure the video is constantly updated, thereby maintaining smooth motion.
Page 164 Advanced Configuration of the XT Series The relationship between bandwidth and resolution dramatically changes when your call uses H.264 High Profile. H.264 High Profile is a standard for compressing video by up to 25% over the H.264 Baseline Profile, enabling high definition calls to be held over lower call speeds. If you change the video quality setting to Motion, it can slightly change the bandwidth required to maintain the same resolution.
Page 165 Enabling Advanced Maintenance on the XT Series on page 151. Procedure 1. Access the call settings. From the XT Series web interface, select Administrator Settings > Calls > Preferences > General. From the endpoint's main menu, select Configure > Advanced > Calls > Preferences > General.
Page 166: Setting A Time Limit For Videoconferences
3. From the web interface only, select Save. 4. Access the bandwidth limits for each network port. From the XT Series web interface, select Administrator Settings > Networks > GLAN1/GLAN2 > Bandwidth. From the endpoint's main menu, select Configure > Advanced > Networks > GLAN1/GLAN2 >...
Page 167: Configuring Advanced Sound (Audio Output) Settings
Configuring Advanced Sound (Audio Output) Settings About this task In most cases, the Avaya Room System XT Series sound output is transparent and works with the default settings. However, for complex room setups, the XT Series allows you to carefully merge different audio signals into audio tracks, and then route each track to any audio output, like a monitor's speakers.
Page 168 151. Procedure 1. Access the audio output track settings. From the XT Series web interface, select Administrator settings > I/O connections > Audio - Outputs > Tracks. From the endpoint's main menu, select Configure > Advanced > I/O connections > Audio - Outputs >...
Page 169 HD2 port. Outputs > Digital Audio Refers to a digital audio output device like an external speaker connected to the port via its mini-TOSlink connector. Table continues… August 2020 Deployment Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
Page 170 Advanced Configuration of the XT Series Field Name Description Outputs > Analog Audio Refers to an analog audio output device connected to the port via its 3.5mm jack. Outputs > USB Headset Refers to the headphones of a USB headset connected to the USB port.
Page 171: Configuring Advanced Regional Audio And Video Settings
1. Access the XT Series web interface, as described in Accessing Web Interface page 147. 2. Access the XT Series regional information. From the XT Series web interface, select Administrator Settings > System > Location. From the endpoint's main menu, select Configure > System > Location.
Page 172: Configuring Advanced Echo Cancellation On External Microphones
If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 151. Enable the XT Series's built-in echo cancellation on the relevant microphone or other audio input (see Configuring Microphones on page 131).
Page 173: Configuring Stereo On Avaya Pod Microphone
About this task The Avaya XT7000 Series and the Avaya XT5000 Series support stereo audio in point to point calls when an Avaya POD microphone is used. Stereo audio is only available if it is supported also August 2020 Deployment Guide for Avaya XT Series...
Page 174: Configuring Xt Series To Use Ldap Directory
Ensure that you have connected the Avaya POD microphone. Ensure that the pod is oriented properly so that the microphones that are on the left and right of the horizontal Avaya logo on the top of the pod capture the audio contributions for the left and right stereo channels.
Page 175 H.323, and SIPIdentity if they are to work as SIP endpoints. Since the XT Series works both as an H.323 and a SIP endpoint, all XT Series commObject s should be listed under both organizational units.
Page 176 XT Series. You must also ensure that LDAP Contacts are enabled on your Avaya Meetings Management. Each LDAP contact on the XT Series can only be mapped to a maximum of ten video endpoints. Procedure 1.
Page 177 Type Select the type of LDAP server you are configuring: • Remote H.350 (Avaya Room System XT Series) refers to the built-in LDAP server of a different XT Series. You can only view and call these contacts from this endpoint.
Page 178: Automatically Displaying Ldap Contacts
Automatically Displaying LDAP Contacts About this task By default, an XT Series endpoint searches contacts in a global directory when a user enters a few digits of the contact name. This is called a manual search. You can customize the XT Series endpoint to show a number of contacts without starting a specific manual search.
Page 179: Blocking Users From Modifying The Local Directory
Blocking Users from Modifying the Local Directory Procedure 1. Access the Favorites settings. From the XT Series web interface, select Administrator Settings > System > LDAP > Favorites. From the endpoint's main menu, select Configure > Advanced > System > LDAP > Favorites.
Page 180: Configuring Advanced Dtmf Settings
H.323 calls as well, provided both endpoints support the standard within H.323. You can communicate with the Scopia Elite MCU or the Avaya Meetings Server Media Server using any kind of DTMF to display menus and change layouts.
Page 181 So, the remote H.323 devices do not recognize it as an Avaya endpoint. RTP Firewall Enabling Encryption for Videoconferences page 250. Table continues… August 2020 Deployment Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
Page 182: Enabling And Configuring Recording
30 minutes. During the file transfer you can monitor the progress of a file transfer, represented by a blue bar over the file preview in the playback page. A special icon is also shown in the XT Series GUI title bar to indicate that the transfer is still in progress. If you shut down the XT Series or unplug the USB key while a file transfer is in progress, the transfer will be interrupted and you will need to restart it manually from the XT Series Web interface.
Page 183 No Recording in the Location field. Before you begin You may need a license to record meetings on your XT Series, depending on your model. For more information, see Deployment Guide for Avaya Room System XT Series. Procedure 1.
Page 184 MP4, and records the video in H.264 format with audio in AAC-LC format. You can also configure the XT Series to automatically save your locally recorded files to an external ftp/s server or to the Avaya Meetings Streaming and Recording.
Page 185 186. You can see how much recording time is available on your target disk when you access the Recording menu (see User Guide for Avaya Room System XT Series). You cannot change the bitrate for meetings recorded to the network. If you selected Automatic as the Location, this bitrate is applied only when recording to the USB device.
Page 186 XT Series generates a hash of the video file using a certificate uploaded by the customer. The XT Series creates a p7m file together with the video file. The p7m file contains the signed hash and you can use it to verify that the video has not been altered.
Page 187: Configuring Avaya Meetings Streaming And Recording As The External Ftp Server
FTP server About this task If you are using the Avaya Meetings Streaming and Recording as the external FTP server to which the XT Series transfers recording files, you must ensure that the Media Autopublish setting is enabled on the Avaya Meetings Streaming and Recording server. For more information, see Administering the Avaya Meetings Streaming and Recording.
Page 188 * indicates 10, # indicates 11. • From the XT Series web interface, select More Actions located just under the tabs, then select Control Camera, and press Select on the row of the position number.
Page 189: Setting The Default Camera Position
Setting the Default Camera Position • From the XT Series web interface, select select Store on the row of the new position number. Figure 87: Storing a camera preset 4. To save your choice on the endpoint, press ok/menu. The position number of the preset turns blue, indicating it was successfully stored.
Page 190: Configuring Gallery Layouts
Advanced Configuration of the XT Series Procedure 1. From the XT Series web interface, select More Actions located just under the tabs, then select Control Camera Figure 88: Control Camera 2. Select a default camera by clicking the Select button associated with that camera.
Page 191: Configuring Enhanced Lecture Mode
Alternatively, you can configure the XT Series to display both the lecturer video and the video of the previous or active speaker to everyone, including the lecturer. In this layout, the lecturer video is displayed as a large image and the previous or currently active speaker is displayed as a small image.
Page 192: Configuring Wrap-Around Navigation
Configuring Wrap-around Navigation About this task You can configure the XT Series to enable users to cycle among available menu items in some user interface panels using the arrows. The selection restarts from the farthest item in the same direction, if no other items are available.
Page 193: Setting Home Screen Background
Setting home screen background Procedure 1. Access the customization settings. From the XT Series web interface, select Administrator Settings > System > Customization > General. From the endpoint's main menu, select Configure > Advanced > System > Customization. Figure 92: Customization — General 2.
Page 194: Configuring Remember Favorite Layouts
Configuring Remember Favorite Layouts About this task You can configure the XT Series to change the default display to your preferred display according to the number of available video flows and your Multi Image preferences. The available video flows are local video, remote video, local or remote presentation. The available Multi Image Type preferences are Picture-In-Picture (PIP), Picture-and-Picture (PAP), and Picture-on-Picture (POP).
Page 195 Enabling Advanced Maintenance on the XT Series on page 151. Procedure 1. Access the customization settings. From the XT Series web interface, select Administrator Settings > System > Customization > General. From the endpoint's main menu, select Configure > Advanced > System > Customization.
Page 196: Defining The Rules For Accessing Xt Web Video
Defining the Rules for Accessing XT Web Video You can monitor local and remote video from the Avaya Room System XT Series Web interface by selecting More Actions > Web Video. This feature enables you to define the video refresh rate and zoom.
Page 197: Remotely Controlling The Xt Series With At Commands
55003, or from its USB connection to the controller's serial port connected via a standard RS232 cable. You can use AT commands to control all functionality of the XT Series available in the endpoint or web interface.
Page 198 Advanced Configuration of the XT Series Procedure 1. Access the AT settings. From the XT Series web interface, select Administrator Settings > Utilities > Remote Access > AT Commands. From the endpoint's main menu, select Configure > Advanced > Utilities > Remote Access > AT Commands.
Page 199: Sending Status With Snmp
3. From the web interface only, select Save. Sending Status with SNMP About this task XT Series can work with SNMP servers to send traps or alarms on its status, and can send information on its capabilities. Before you begin Ensure you have the IP addresses and the subnet mask of the computers which you want to use for remote management of XT Series.
Page 200 Advanced Configuration of the XT Series Figure 97: SNMP Settings 2. Set the fields as required. Table 52: Configuring SNMP settings Field Name Description SNMP management Select Yes to enable an SNMP server. Administrator name (Optional) Enter a contact name to enable SNMP management for this device which would appear in an SNMP browser.
Page 201: Updating The Xt Series
Meetings Management, or directly from the unit's USB drive, or you can download the update program to a computer and enter the unit's IP address. During the software upgrade, you cannot use the XT Series to make calls or change settings. Upgrading preserves all settings, user data, and licenses.
Page 202: Enabling And Securing Upgrades
Avaya Meetings Management or from a remote Windows computer running the XT Series upgrade program. XT Series software packages are signed by an Avaya Certificate Root Authority. The XT Series only accepts verified signed software packages. To downgrade the XT Series to a previous version, you must manually disable the verification.
Page 203 You can define a password that must be inserted before initiating the upgrade. Note than when defining a password, only interactive upgrade is allowed. Software upgrade by way of a USB key or Avaya Meetings Management is disabled Verify Signature Select No to disable verification.
Page 204: Upgrading The Software Using A Pc
• If you upgrade to a major version, ensure you have a new license key (for details, see Activating the XT Series and its Optional Features on page 105). • Verify that this PC is allowed to remotely manage this XT Series (enabled by default. See Securing Web Access to the XT Series on page 232).
Page 205: Upgrading The Software Using A Usb Drive
4. On the computer, launch the upgrade file. 5. Click to accept the license agreement. 6. Enter the IP address of the XT Series in the start screen and select Start. The upgrade is transferred to the XT Series. Caution: After download begins do not shut down the XT Series until download is completed.
Page 206: Upgrading The Software Using A Web Browser
280. Upgrading the Software Using a Web Browser About this task You can log in to your Avaya Room System XT Series using a web browser to update the firmware. Before you begin Check if a later version is available by accessing the Avaya site as explained in...
Page 207: Upgrading The Software Using Avaya Meetings Management
The method of upgrade fails if you set a password for downloads. The XT Series device gives a warning if your software license does not cover the upgrade to the new release. You can upgrade anyway and use the new release with full features for 30 days of usage.
Page 208: Understanding Presence
2. At the OTA Access Enabled field, select Yes. This setting enables HTTPS access to OTA upgrade information on the public internet and alerts you if a new build is available. When a new build is available, the XT Series displays a green wheel icon on the homepage.
Page 209: Configuring Presence
Figure 104: Alice grants access to Bob Configuring Presence About this task The Avaya Room System XT Series supports presence using an Extensible Messaging and Presence Protocol (XMPP) server. Procedure 1. Access the Presence settings. From the XT Series web interface, select Administrator Settings >...
Page 210 This is the default selection. Select No to enable users to choose to either accept or reject subscription requests. ® This option is not configurable for Avaya Aura , which always accepts subscriptions without waiting for authorizations. Automatic Mutual...
Page 211: Disabling Incoming Calls
Procedure 1. Access the general call settings. From the XT Series web interface, select Administrator Settings > Protocols > General. From the endpoint's main menu, select Configure > Advanced > Protocols > General.
Page 212: Hiding Recent Call List And Call Rate Selection List
Hiding Recent Call List and Call Rate Selection List About this task You can hide the recent call and call rate selection lists from end users of the XT Series. Procedure 1. Access the customization settings. From the XT Series web interface, select Administrator Settings >...
Page 213: Adding Your Own Jingle
3. From the web interface only, select Save. Adding your own jingle About this task From the XT Series web interface, you can replace the Avaya jingle (which plays when the system is started) with your own sound file. Procedure 1.
Page 214: Expanding Capacity By Joining Mcus Together
Expanding capacity by joining MCUs together About this task When the number of Multipoint Control Unit (MCU) ports available on a single XT Series with an active Embedded MCU license (three or eight, depending to your license) falls short of the number...
Page 215 C to be always seen by everyone, while others rooms can be seen only if they have questions, you can configure the XT Series at room A as the primary MCU, connect B and C directly to MCU A and connect all other participants to other XT Seriess (secondary MCUs), connected to A.
Page 216 • The maximum of 65 participants in the meeting can only be supported when using only the XT Series with embedded MCUs (one on the primary MCU plus 1+7 for each secondary MCU connected to the primary at first level).
Page 217: Configuring Multi-Stream Switching (Mss) Video
Configuring Multi-Stream Switching (MSS) video - Outgoing call are forwarded to the Equinox Meeting if the XT Series can add calls. - Two XT Series configured as a primary (Master) MCU cannot connect. - The primary role, if active, is visible on the XT Series Web homepage.
Page 218 Advanced Configuration of the XT Series Figure 112: MSS Preferences 2. Configure the settings, as described in Table 57: MSS Settings on page 218. Table 57: MSS Settings Field Description Enable Select Yes to enable MSS. This is the default value.
Page 219: Live-Streaming
2. Configure the settings as described in RTMP field descriptions on page 220. • From the XT Series web interface, remain on the same page to configure these settings. • From the XT Series user interface, select Configure > Streaming to configure these settings.
Page 220: Disabling Live-Streaming
2. Disable the RTMP field. • From the XT Series web interface, remain on the same page and set the Enable Field to No. • From the endpoint, select Configure > Advanced > Utilities > Streaming and set the Enable Field to No.
Page 221: Configuring A Calendar
To access a room calendar, a delegate standard account is required. In order to retrieve a calendar, the XT Series must be able to access the EWS Address over the Internet or on a private network. Your IT Administrator must enable this service.
Page 222 Description Exchange Server Enabled Select Yes to enable the connection to EWS to retrieve a calendar. The XT Series polls the server every minute to get the updated calendar for the current day. Only current and future meetings are displayed. Expired meetings are removed from the calendar page 15 minutes after their end time.
Page 223: Configuring Fqdns
If you define a Fully Qualified Domain Name (FQDN) mapping, your users can join a meeting from the XT Series endpoint GUI with a single click on the calendar item displayed on the endpoint GUI or Web interface. The XT Series endpoint applies the mapping rules to automatically generate the number to dial from the meeting location contained in the calendar entry.
Page 224: Tips For Configuring Your Email For Calendar Integration
• Video endpoint account mode: Use this mode to create a standard email account for your XT Series endpoint. You can invite the endpoint to the meeting as an attendee. You can use these account details to see all meetings for which the endpoint is invited as an attendee.
Page 225 To access a room calendar, a delegate standard account is required. In order to retrieve a calendar, the XT Series must be able to access the EWS Address over the Internet or on a private network. Your IT Administrator must enable this service.
Page 226: Touchscreen Support
‘Private’ in Microsoft Outlook to also appear as a ‘Private Meeting’ in the XT Series endpoint calendar. For more information on the PowerShell commands, see the Release Notes for Avaya XT Series on https://support.avaya.com/.
Page 227: Configuring A Touchscreen
Windows/Mac and a nearby XT Series when they are connected to a network. The pairing can be used to share a computer desktop with an XT Series endpoint, locally or in a meeting using Screen Link, or to easily transfer an audio/video/presentation from the Avaya Workplace Client client to an XT Series endpoint using Mobile Link.
Page 228 Advanced Configuration of the XT Series Procedure 1. Access the Screen Link and Mobile settings. From the XT Series web interface, select Administrator Settings > Utilities > Remote Access > Screen Link/Mobile Link. From the endpoint's main menu, select Configure > Advanced > Utilities > Remote Access >...
Page 229: Disabling The Pin Request For Screen Link And Mobile Link
Screen Link and Mobile Link Disabling the PIN request for Screen Link and Mobile Link About this task When a computer connects to an XT Series, the XT Series requests a PIN. You can disable this request. Procedure 1. Access the Screen Link and Mobile settings. From the XT Series web interface, select Administrator Settings >...
Page 230: Configuring Avaya Spaces Integration
You can disable the Avaya Spaces integration or change the Avaya Spaces cloud address. The XT Series device can only accept invitations and calls in the same cloud domain. By default, each XT Series with Avaya Spaces integration is enabled for the domain: https:// spaces.avayacloud.com...
Page 231: Chapter 10: Securing Your Xt Series
Chapter 10: Securing your XT Series You can secure access to the basic and advanced settings of your Avaya Room System XT Series by setting a PIN code to access these sections of the endpoint interface. You can also secure web logins and limit remote upgrades to the system if required.
Page 232: Securing Web Access To The Xt Series
Securing Web Access to the XT Series About this task By default, you can connect remotely from the web to your Avaya Room System XT Series. You can disable remote web management of the XT Series completely, or restrict it so that only a range of IP addresses can access this device.
Page 233 Securing Web Access to the XT Series Procedure 1. Access the remote management settings. From the XT Series web interface, select Administrator Settings > Utilities > Remote Access > Web. From the endpoint's main menu, select Configure > Advanced > Utilities > Remote Access > Web.
Page 234: Limiting Or Disabling Access To Built-In Mcu
(Web minute period. The user is blocked for the time specified in Login Denied configuration page Time. The XT Series displays a message, inviting the user to retry later. only) Login Denied Time Select the time period during which a user is blocked from logging in to (Web configuration the web interface.
Page 235 XT Series is hosting a meeting. Hide Meeting Select Yes to hide the remote audio and video when XT Series is hosting a meeting. This setting prevents local participants from accessing meetings unless they have a PIN. Select No to display the remote audio and video when XT Series is hosting a meeting.
Page 236: Securing Recordings
CA certificate) is stored as a p7m file in the USB storage, together with the recorded video. When the recorded mp4 file is validated by the XT Series, the XT Series is able to detect if the recorded video hash corresponds to the digital signed data contained in the associated p7m file, and also to display information about the signing entity.
Page 237: Securing Connections To The Xt Series Using Tls
Securing Connections to the XT Series Using TLS You can load your own certificates and keys to the XT Series using a PKCS#12 file or you can follow the manual guided procedure to obtain a .csr file and to upload the signed certificate and Root CA to the XT Series.
Page 238 (authentication based on username/password). You can load your own certificates and keys to the XT Series using a PKCS#12 file or you can follow the manual guided procedure to obtain a .csr file and to upload the signed certificate and Root CA to the XT Series.
Page 239: Generating A Certificate Signing Request For Xt Series
PKCS #12 file format to import/export both the private key and the corresponding certificate into the XT Codec Unit from the XT Series web interface. Unlike .pem files, the PKCS #12 file format is fully encrypted and contains both public and private certificate pairs. It can also contain the certificate of the signing trusted authority.
Page 240 3. Generate the CSR. • To generate a TLS certificate to secure SIP calls: From the XT Series web interface, select Administrator Settings > Utilities > Certificates > TLS. • To generate a HTTPS certificate: From the XT Series web interface, select Administrator Settings >...
Page 241 Securing Connections to the XT Series Using TLS Figure 119: Generating a CSR for XT Series (HTTPS) 4. Enter your organization's details and your email. Table 60: Entering the organization's details Field Description Country Enter the organization's country code. Important: Country must include two characters only.
Page 242 239, you can load your own certificates and keys to the XT Series using a PKCS#12 file or you can follow the manual guided procedure to obtain a .csr file and to upload the signed certificate and Root CA to the XT Series.
Page 243: Uploading The Ca Root Certificate That You Receive From The Ca
You can import the private keys, public keys, the signed certificate, and the CA root certificate directly into the XT Series using a PKCS#12 file format or you can import the CA root certificate manually. If the PKCS#12 file does not include all of the correct components, including the signed certificate and the CA root certificate, you must import the file manually.
Page 244 118). You can start using this certificate from the time in the notBefore field in the signed certificate. The certificate is no longer valid after the date in the notAfter field has elapsed. August 2020 Deployment Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
Page 245 About this task You must perform this step separately for TLS and Web. Procedure 1. From the XT Series web interface, select Administrator Settings > Utilities > CertificatesTLS or Administrator Settings > Utilities > CertificatesWeb. 2. Click Import PKCS#12 file.
Page 246: Backing Up And Restoring Xt Series Certificates
Uploading the CA root certificate manually on page 243. 6. Continue with Enabling the TLS Connection in XT Series on page 248. Backing Up and Restoring XT Series Certificates About this task This section explains how to backup and restore certificates using a USB key to store the certificate information.
Page 247: Deleting Xt Series Certificates
Securing Connections to the XT Series Using TLS Deleting XT Series Certificates About this task This section explains how to remove or uninstall a certificate from the XT Series using the web interface. You might need to remove certificates if: •...
Page 248: Enabling The Tls Connection In Xt Series
Before you begin Upload the required certificates to the XT Series, as described in Generating a Certificate Signing Request for XT Series on page 239.
Page 249 Securing Connections to the XT Series Using TLS Procedure 1. From the XT Series web interface, select Administrator Settings > Protocols > SIP. From the endpoint's main menu, select Configure > Advanced > Protocols > SIP > Advanced. Figure 127: Enabling TLS 2.
Page 250: Enabling Encryption For Videoconferences
Securing your XT Series Field Description Verify Certificate Key Usage Select Yes to ensure that the XT Series only accepts certificates if a ‘Key Usage’ or ‘Extended Key Usage’ value is validated. Select No to accept certificates without performing a ‘Key Usage’ or ‘Extended Key Usage’...
Page 251 Securing Connections to the XT Series Using TLS on page 237). If TLS is not enabled, only SIP calls to other XT Series endpoints are encrypted, using a proprietary encryption protocol. You can choose to disable this proprietary encryption protocol. When SIP Propriety Encryption is disabled, SIP calls on XT Series terminals which do not support TLS or on which TLS is not enabled, will not be encrypted.
Page 252 SIP Propriety Encryption Select Yes to ensure that encryption is always used. When SIP Propriety Encryption is disabled, SIP calls on XT Series terminals which do not support TLS or on which TLS is not enabled, will not be encrypted.
Page 253: Securing Wireless Connections To The Computer
Opening Ports for the XT Series on page 37. The wireless connection terminates if a user plug in a DVI or HD1 cable. You can configure security settings for wireless XT Series connections. Procedure 1. Access the wireless settings. From the XT Series web interface, select Administrator Settings >...
Page 254: Chapter 11: Troubleshooting The Avaya Room System Xt Series
Room System XT Series Important: You can access the XT Series using a browser (Web UI) or the end point main menu (Graphical User Interface, GUI). Not all figures in this manual show both interfaces. Some figures show either the web UI or the end point main menu. The field and menu names on both interfaces are almost identical.
Page 255: Retrieving Xt Series Logs
About this task Avaya Meetings Management can remotely backup and restore endpoint configurations, including those from the Avaya Room System XT Series. You can also use configuration files to duplicate the same settings across multiple endpoints in an organization. This procedure enables Avaya Meetings Management to retrieve or apply configuration files remotely.
Page 256: Retrieving Network Traffic Logs
The files are in the standard libpcap format supported by most network analysis tools. Before you begin • Ensure the XT Series system is reachable by the computer you intend to use for retrieving logs. • Enable the netlog functionality (see Enabling System Logs and Remote Initialization page 255).
Page 257 Retrieving XT Series Logs Procedure 1. From the XT Series web interface, select Diagnostics > Utilities > Advanced Tools. Figure 129: Retrieving netlog files 2. Start retrieving logs by selecting Start NetLog. 3. Reproduce the problem you want to report to customer support.
Page 258: Retrieving Customer Support Packages
Troubleshooting the Avaya Room System XT Series Retrieving Customer Support Packages About this task This procedure explains how to retrieve system log files of the Avaya Room System XT Series internal system activities and memory dump. Before you begin Enable the system log and profiler functionality (see...
Page 259: Retrieving Screen Link And Mobile Link Logs
PC. 8. Access the XT Series web interface, as described in Accessing Web Interface page 147. 9. From the XT Series web interface, select Diagnostics > Utilities > Customer Support Package. August 2020 Deployment Guide for Avaya XT Series...
Page 260: Viewing System Information For Customer Support
Troubleshooting the Avaya Room System XT Series Figure 132: Retrieving system logs 10. Select Create. 11. Wait for the system to create the log package file and display the link for downloading this file. 12. Select the link to download the log package file onto the computer.
Page 261: Viewing Statistics For Network Interfaces
Retrieving XT Series Logs Procedure 1. View system information. From the XT Series web interface, select Home. From the endpoint's main menu, select Configure > About. During a meeting, press ok/menu and select Stats > Configure > About. Figure 133: Stats 2.
Page 262: Resolving Problems Connecting Calls
Troubleshooting the Avaya Room System XT Series Resolving Problems Connecting Calls Problem Calls are not connecting. Outgoing SIP or H.323 video call Cannot dial out or connect to an outgoing SIP or H.323 video call. Solution • Verify you dialed the correct number or address.
Page 263: Resolving Audio Problems
4. Check that the Call Type is set to Audio & Video. Figure 134: Call Type 5. Redial the same contact. Related links Troubleshooting the Avaya Room System XT Series on page 254 Resolving Audio Problems Problem I cannot hear audio after setting up the system.
Page 264 Troubleshooting the Avaya Room System XT Series Headset connection Solution If you are using a USB headset, ensure it is connected to the lower USB port on the XT Series. Connecting an headset to the upper USB port will cause choppy audio. Audio input and output Audio input and output may not be working properly.
Page 265: Cancelling The Echo On Hdmi Monitors
Enabling Advanced Maintenance on the XT Series on page 151. 1. Access the audio settings. From the XT Series web interface, select Administrator Settings > Calls > Preferences > Audio. From the endpoint's main menu, select Configure > Advanced > Calls > Preferences > Audio.
Page 266: Resolving Monitor Display Problems
5. If necessary to further fine tune audio delay on the Microphone Pod, perform these steps: a. Navigate to audio tests. From the XT Series web interface, select Diagnostics > I/O Connections > Audio > Tests. From the endpoint's main menu, select Configure >...
Page 267 Configure > Advanced > I/O connections > Monitor > Graphic Adjustments. 2. Navigate to the monitor requiring adjustment (Monitor HD1 or Monitor HD2). 3. Select your preferred image view mode. On the Avaya XTE240, use the Monitor HD2 area. Table 64: Adjustment options for the monitor...
Page 268 You may need to optimize the display settings on the XT Series endpoints. Solution • Check that the XT Series HD1 and HD2 output are connected to the video source plug on the monitor. If the monitor model has more than one selectable HD video source, use the same one on both.
Page 269: Checking Monitor Image
1. Navigate to Configure > System Status > Diagnostics > I/O Connections > Monitor > Tests. 2. Click Play to display a test image. The XT Series displays a synthetic pattern image. The image is visible only when the selected camera input is HD1. Figure 137: Synthetic Pattern Image...
Page 270 Enabling Advanced Maintenance on the XT Series on page 151. 1. Access the general camera settings. From the XT Series web interface, select Administrator Settings > I/O connections > Cameras > HD1. From the endpoint's main menu, select Configure > Advanced > I/O connections > Cameras > HD1.
Page 271: Resolving Problems With Displaying Video
Problem You cannot send or receive video during a call. If the Web Video feature is enabled, you can monitor video remotely from the XT Series web interface by selecting More Actions > Web Video: Figure 139: Remotely monitoring your PTZ camera...
Page 272: Resolving Issues Related To Video Quality
Enabling Advanced Maintenance on the XT Series on page 151. 1. Access the video quality settings. From the XT Series web interface, select Administrator Settings > Calls > Video Quality > General. From the endpoint's main menu, select Configure > Advanced > Calls > Video Quality.
Page 273 Description NetSense Set to Yes to enable NetSense. NetSense is a proprietary Avaya Meetings Server technology which optimizes the video quality according to the available bandwidth to minimize packet loss. As the available bandwidth of a connection varies depending on...
Page 274: Resolving Camera Issues
Troubleshooting the Avaya Room System XT Series Field Name Description Sharpness Select Yes to enable more definition or video sharpness and alter the bandwidth required to maintain a video resolution (see Setting Call Bandwidth in XT Series page 163). Select No to prefer more fluidity in motion.
Page 275 I cannot see the PTZ camera’s output after setting up. Solution If the Web Video feature is enabled, you can check the camera's output remotely from the Avaya Room System XT Series web interface by selecting More Actions > Web Video:...
Page 276: Resolving Ip Address Problems
Troubleshooting the Avaya Room System XT Series Related links Troubleshooting the Avaya Room System XT Series on page 254 Resolving IP Address Problems Problem Cannot configure the IP address or the system does not make calls due to network errors.
Page 277: Cannot Control With Keyboard And Mouse
Connecting a Computer to the XT Series using the DVI port on page 80. 1. Verify that your computer is connected to the network. 2. Verify that your XT Series is connected to the network by checking that the cables are connected correctly (see Setting Up the XT Series Hardware on page 52).
Page 278: Resolving Problems Viewing Computer Content
Troubleshooting the Avaya Room System XT Series Solution Connect to Avaya Room System XT Control as described in User Guide for XT Series. Related links Troubleshooting the Avaya Room System XT Series on page 254 Resolving Problems Viewing Computer Content Problem I cannot share a presentation from my computer or view its content.
Page 279: Resolving Download Problems
Related links Troubleshooting the Avaya Room System XT Series on page 254 Downgrading to version 8.x Downgrading to earlier releases is not possible for some XT Series products or in particular conditions. August 2020 Deployment Guide for Avaya XT Series...
Page 280: Usb Software Upgrade Failure
Firstly, verify that a password has not been set for the software upgrade. Secondly, ensure that your upgrade path is supported. The XT Series only accepts verified signed software packages. To downgrade the XT Series to a previous version, you must manually disable the verification. In recovery mode, you cannot upgrade an XT Series using an unsigned package.
Page 281: Restoring Default User Settings
8.3) Send the log file to your local customer support representative. 1. Remove the USB drive from the USB port of the Avaya Room System XT Series 2. Connect the USB drive to a computer. 3. Locate the upgrade.log file on the flash drive.
Page 282 Troubleshooting the Avaya Room System XT Series Figure 144: Factory Defaults 2. Confirm you want to remove all configurations. The default settings are restored. Figure 145: Confirmation Warning Related links Troubleshooting the Avaya Room System XT Series on page 254...
Page 283: Resolving Screen Link Resolution Problems
1. Ensure that the computer can reach the selected XT Series by the IP address, using HTTPS (port 443/TCP). 2. Ensure that the computer can reach the selected XT Series by the IP address, using RTSP (port 8554/TCP). 3. Open port 8854 on the computer to ensure incoming connections between the computer and the XT Series.
Page 284: Resolving Acoustic Pairing Problems
• You must be in a quiet room. For example, if there are loud ultrasonic devices present, such as fans, the room may be unsuitable. • Your laptop must be on the same table as the XT Series Microphone Pod. • The distance between your laptop and the Microphone Pod must be less than 1.5 meters from a 3–way pod and 1 meter away from a 1–way pod.
Page 285: Ending Mobile Link
There are a number of limitations when you are ending Mobile Link and restoring audio and video back to the Avaya Workplace Client client. • The XT Series is not disconnected from the meeting. You must disconnect it manually, using the remote control or the Avaya Workplace Client client moderator feature.
Page 286: Enabling Easg
285 Accessing XT Series Remotely About this task Avaya Service Personnel can use this procedure to access the XT Series when there is network access to the Avaya network from the customer site. Procedure 1. Log in to XT Series with the username sroot.
Page 287: Accessing Xt Series Onsite
Upload the site certificate which has been provided by Avaya Service Personnel. 3. When on the customer site (where there is no Avaya network), log in to the XT Series with the sroot credentials to get the EASG ID and Challenge.
Page 288 Troubleshooting the Avaya Room System XT Series 11. On the XT Series web interface, type the response that you received from the EASG Site Manager Application. You can now securely access the XT Series. Next steps Customers can delete the certificate from the XT Series when the Avaya Service Personnel no longer require access.
Page 289: Chapter 12: Resources
Chapter 12: Resources Documentation See the following related documents at http://support.avaya.com. Title Use this document to: Audience Implementing Deploying Avaya Meetings Server Plan for and deploy Avaya Meetings Server Partners, Services, and Support personnel Deployment Guide for Avaya Plan for and deploy Avaya Meetings H.323 Partners, Services, Meetings H.323 Edge...
Page 290 • Virtual appliances: Avaya Aura appliances on the Appliance Virtualization ® Platform or VMware virtualized environment. ® • Physical appliances: Avaya Aura appliances on Avaya Solutions Platform (ASP) Servers. Table continues… August 2020 Deployment Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
Page 291 System Series Flex Camera administrators Quick Tips for Avaya Room System Perform administration tasks for Avaya System XT Series Room System XT Series administrators Supporting Table continues… August 2020 Deployment Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
Page 292 Avaya WebRTC administrators, Connect Customers, Partners, Services, and Support personnel Using User Guide for Avaya Meetings Understand the features of and use Avaya Customers Management Meetings Management Using Avaya Meetings Server Understand the features of and use Avaya Customers Unified Portal...
Page 293: Finding Documents On The Avaya Support Website
Procedure 1. Go to https://support.avaya.com. 2. Log on to the Avaya website with a valid Avaya user ID and password. 3. On the Avaya Support page, click Support by Product > Documents. 4. In Enter Your Product Here, type the product name, and then select the product from the list of suggested product names.
Page 294: Avaya Documentation Center Navigation
The latest customer documentation for some programs is now available on the Avaya Documentation Center website at https://documentation.avaya.com. Important: For documents that are not available on Avaya Documentation Center, click More Sites > Support on the top menu to open https://support.avaya.com. Using the Avaya Documentation Center, you can: •...
Page 295: Training
Training The following courses are available on the Avaya Learning website at http://www.avaya- learning.com. After logging in to the website, enter the course code or the course title in the Search field and press Enter or click >...
Page 296: Using The Avaya Insite Knowledge Base
• Links to other pertinent information If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can access the Knowledge Base without extra cost. You must have a login account and a valid Sold-To number.
Page 297: Appendix A: Third Party Sip Server Integration
In this case, you should manually specify the "Asterisk" server-type in the SIP setting section. • If the Asterisk SIP module is listening to different legacy ports (5060,5061), the XT Series can set the specific port. It adds it to the server address in the SIP server configuration field. For example: “asterisk_address:asterisk_port”...
Page 298: 3Cx
Limitations The XT Series does not support the following audio codecs: AAC-LD, AAC-LC, G719. The XT Series does not support the following video codecs: H265, H265 SVC, H264 High Profile SVC, H264 Baseline Profile SVC . The XT Series does not support the following protocols: BFCP for Content Video Sharing and Far End Camera Control.
Page 299 "3CX" server-type in the SIP setting • If the 3CX SIP module is listening to different legacy ports (5060,5061), the XT Series can set the specific port. It adds it to the server address in the SIP server configuration field.
Page 300: Freeswitch
As a result, encryption may not establish if you call from this device to another device even if encryption is enabled on both extensions. To avoid this, on the 3CX profile, set RTP Mode to Only Secure and on the XT Series settings, set Unprotected Calls to Disconnect.
Page 301 • The XT Series has interoperability issues when the used SIP extension has the proxy_media option set: - If the call is encrypted (SRTP), the XT Series is not able to render the remote audio and video streams. - Video content sharing is not available.
Page 302 • When the early media feature is active, XT Series can report TX packet loss in the first phase of the call. This issue occurs because FreeSwitch discards the received RTP packets before the remote device answers the call and reports it into the RTCP packets sent to the XT Series.
Page 303: Appendix B: Cloud Video Services Integration
The XT Series receives the video content mixed together with the live video stream. To receive it as a dual screen content, the XT Series should be publicly accessible or you should: • Set 1:1 NAT configuration on the NAT firewall network equipment. This is only for the local device’s ephemeral UDP ports.
Page 304: Hangouts/Pexip
303 Zoom (Cloud Room Connector - CRC) To make SIP or H323 calls using the XT Series, you must have at least one Cloud Room Connector (CRC) port purchased. To make calls, you do not need to configure any specific settings on your XT Series device.
Page 305: Webex
The XT Series receives the video content mixed together with the live video stream. To receive it as a dual screen content, the XT Series should be publicly accessible or you should: • Set 1:1 NAT configuration on the NAT firewall network equipment. This is only for the local device’s ephemeral UDP ports.
Page 306: Star Leaf
This will not work successfully if you do not update the ALG software. Received content sharing The XT Series is not able to decode the remote presentation stream sent by the WebEx app (mobile or PC) if the display of the shared content is in portrait mode.

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Xt7000 series Xt5000 series Xt4000 series Xt7100 Executive xte240 Xt4300 ... Show all

Avaya XT Series Deployment Manual

Chapter 1: About the XT Series

Chapter 2: Initial Workflow for Deploying the Avaya Room System XT Series

Chapter 3: Planning the Topology of the Avaya Room System XT Series Deployment

Chapter 4: Setting up the XT Series Hardware

Chapter 5: Automatically Provisioning the XT Series

Chapter 6: Using Easy Start to Setup up the XT Series

Chapter 7: Manually Setting up the XT Series

Activating the XT Series and Its Optional Features

Chapter 8: Controlling the XT Series

Chapter 9: Advanced Configuration of the XT Series

Chapter 10: Securing Your XT Series

Chapter 11: Troubleshooting the Avaya Room System XT Series

Related Links

Chapter 12: Resources

Appendix A: Third Party SIP Server Integration

Appendix B: Cloud Video Services Integration

Quick Links

Troubleshooting

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Summary of Contents for Avaya XT Series