Avaya XT Series XT5000 Series XT4000 Series User Manual
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Avaya XT Series XT5000 Series XT4000 Series User Manual

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Avaya IX Video Conferencing XT Series
User Guide
Release 9.2
June 2019

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Summary of Contents for Avaya XT Series XT5000 Series XT4000 Series

  • Page 1 Avaya IX Video Conferencing XT Series User Guide Release 9.2 June 2019...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// written consent of Avaya can be a criminal, as well as a civil offense WWW.MPEGLA.COM. under the applicable law. Compliance with Laws...
  • Page 4 All non-Avaya trademarks are the property of their respective owners. ® Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.

  • Page 5: Table Of Contents

    Using Avaya Scopia Control ......................32 Applying basic settings ........33 Applying the Automatic Provisioning to Avaya XT Series Endpoints ............. 34 Configuring Basic Settings with the Quick Setup Wizard ................41 Tips for Participating in a Videoconference ................ 42 Connecting Headphones to the Avaya XTE240 Chapter 3: Starting a New Call....................
  • Page 6 Setting PIN Codes for the XT Series ....................99 Confirming Call Disconnections ..............100 Configuring Multi-Stream Switching (MSS) video Chapter 7: Troubleshooting the Avaya XT Series.............. 102 ..............102 Viewing System Information for Customer Support ....................103 Viewing the quality of your call ..................

  • Page 7: Chapter 1: About The Xt Series

    Microphone Pods or additional analog microphones if required. • The Avaya XT7000 Series and the Avaya XT5000 Series support stereo audio in point to point calls when an Avaya POD microphone is used. Stereo audio is only available if it is supported...
  • Page 8 Among the latest XT Series products are Avaya IX Room System XT7100 and Avaya XT4300. The Avaya IX Room System XT7100 is the new generation Avaya flagship product in the Avaya XT Series of room systems. The XT7100 incorporates dual 1080p/60fps live video and content, HD audio, H.265, H.264 High Pofile and Scalable Video Coding (SVC), and nine sites multiparty calling.

  • Page 9: About The Models In The Xt Series Product Line

    H.265 tx/rx for live video in all the calls (where supported by the remote party). The Avaya XT7000 Series also supports mixed H.265 SIP/H.323 calls in the same meeting. This is a unique feature of the Avaya XT7000 Series Embedded MCU.
  • Page 10 Figure 2: Avaya XT7000 Series • Avaya XT5000 Series With HD video resolution of up to 1080p video at 60 frames per second (fps), the Avaya XT5000 Series sets the standard for an exceptional videoconferencing experience, and is designed for easy setup and control.
  • Page 11 You can quickly convert a regular meeting room into a videoconferencing room by adding the Avaya XT Meeting Center Cart to the Avaya XT5000 Series. The Avaya XT Meeting Center Cart allows you to mount up to two HD 1080p monitors on a mobile stand.
  • Page 12 Executive) is an all-in-one HD videoconferencing desktop endpoint and PC monitor. The Avaya XTE240 fully integrates with your PC or Mac. Using a unique control application, you can place calls, join videoconferences, and navigate the system menus with your computer's keyboard and mouse.
  • Page 13 About the Models in the XT Series Product Line The Avaya XTE240 has a built-in, high-quality HD camera with a maximum resolution of 1080p at 30 frames per second (fps) together with the display. To fit your videoconferencing needs, you can also connect an optional XT Premium Camera with PTZ capability.

  • Page 14: Comparing Between Xt Series Models

    Related links About the XT Series on page 7 Comparing Between XT Series Models This section provides a comparison between the models of the Avaya XT Series product line. For an overview, see About the XT Series on page 7.
  • Page 15 (requires Avaya Avaya Pod) audio (requires audio (requires (requires Avaya Pod) Avaya Pod) Avaya Pod) Pod) Table continues… June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 16: About The Built-In Mcu

    7 About the Built-In MCU You can use your Avaya XT Series to join a videoconference hosted on an external MCU or you can host a meeting on the built-in MCU if available. A Multipoint Control Unit (MCU) connects several endpoints to a single videoconference. It can manage multiple separate conferences simultaneously.
  • Page 17 • MCU9 can host videoconferences with up to nine participants (one local, eight remote). Important: The Avaya XTE240 and Avaya XT4300 can host up to four video participants. The embedded MCU can mix standard definition and HD endpoints in the same meeting, without one impacting on the other.

  • Page 18: Chapter 2: Getting Started

    Your system administrator should install and activate your XT Series. For details, see the following documentation: • Quick Setup Guide for Avaya XT Series: Explains the simplest configuration necessary for the system to work properly. • Safety Instructions leaflet for Avaya XT Series •...

  • Page 19: Controlling The Xt Series

    You view the results on a connected monitor. • (Avaya XTE240 only) Use a keyboard and mouse of a computer connected to the endpoint to navigate its menus instead of the XT Remote Control Unit. This also requires a connected monitor.

  • Page 20: Accessing The Xt Series Local Menu

    After switching on the XT Series, the main menu appears on the connected monitor. To navigate the local menus, use the XT Remote Control Unit or for Avaya XTE240 only, you can use a keyboard and mouse. You can also access the system via the web, where the main screen...

  • Page 21: About The Xt Remote Control Unit

    19 About the XT Remote Control Unit There are several ways to control the Avaya XT Series. This section explains how to use the XT Remote Control Unit to navigate the endpoint's menus which are displayed on the endpoint's monitor.
  • Page 22 Scroll through menus and options using the arrow keys and pressing the ok/menu key to select an item. There is also an advanced version of the remote control available. June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...
  • Page 23 (no digits), and 123 for digits only. To enter a letter or number, press a key repeatedly to cycle through its characters. June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...
  • Page 24 For example, when the Far icon appears, all inputs, presets, and camera movements are directed towards the far camera and far active speaker. Table continues… June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...
  • Page 25 Volume+ Keyboard) Volume- (Ext. Keyboard) Volume- Volume- Related links Controlling the XT Series on page 19 Pairing an XT Remote Control Unit on page 26 June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...
  • Page 26 4. On the Simplified XT Remote Control Unit, press the * and # keys simultaneously until its RED light blinks twice. On the advanced remote control unit, press the RED and GREEN keys simultaneously until the GREEN light becomes RED. June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 27: Accessing Xt Series Web Interface

    21 Accessing XT Series Web Interface About this task This procedure describes how to access the Avaya XT Series web interface, which supports the following internet browsers: • Internet Explorer version 8 or later • Google Chrome version 11 or later •...

  • Page 28: Navigating Menus With The Keyboard And Mouse

    By default, your computer screen is always displayed when you are not in a call. Avaya IX Room System XT Control is not available if your Avaya XTE240 has been configured to operate as a ‘standard room endpoint’ only.
  • Page 29 Controlling the XT Series Figure 15: Controlling your Avaya XTE240 with your computer Avaya IX Room System XT Control also offers shortcuts for some commonly used tasks, such as sharing content during a call. You can still use the XT Remote Control Unit at any time (see...
  • Page 30 Connecting to a Avaya XTE240 as a Room Endpoint About this task If using the Avaya XTE240 as a room endpoint, you must first connect to Avaya IX Room System XT Control before using your keyboard and mouse to control the Avaya XTE240. The icon appears, indicating that authentication is required.

  • Page 31: Using Avaya Scopia ® Control

    Connecting a Computer to the XT Series using the DVI port on page 65. Procedure 1. Enter the user code displayed in your Avaya IX Room System XT Control page (see Figure 16: Entering the user code (example) on page 31 for an example).

  • Page 32: Applying Basic Settings

    Control also enables you to view shared data like presentations or spreadsheets directly within the app on the device. You can review previously shared content without interrupting the presenter using the integrated Avaya Scopia Content Slider functionality (when in the Avaya meeting).

  • Page 33: Applying The Automatic Provisioning To Avaya Xt Series Endpoints

    The steps for both options are described here. Related links Getting Started on page 18 Applying the Automatic Provisioning to Avaya XT Series Endpoints on page 33 Configuring Basic Settings with the Quick Setup Wizard on page 34 Applying the Automatic Provisioning to Avaya XT Series...

  • Page 34: Configuring Basic Settings With The Quick Setup Wizard

    Configuring Basic Settings with the Quick Setup Wizard About this task To start using your Avaya XT Series, first define basic settings with the quick setup wizard, such as the system's name, language, and network settings. This is relevant for both new installations, or after restoring default settings.
  • Page 35 (cloud) method of configuration, this step is not available. The first screen in the Quick Setup wizard enables you to define the name of your Avaya XT Series, the country, the menu language, and the protocol the system uses for calls. The unit's name is displayed on the system's title bar and to other meeting participants.
  • Page 36 7. To continue with the Quick Setup Wizard, select Next (see Configuring Basic Network Settings on page 37). If your monitor is 4K and your system is an Avaya XT7000 Series, graphic adjustment is not applied. Related links Configuring Basic Settings with the Quick Setup Wizard...
  • Page 37 IP addresses. For dynamic IP addresses, this field displays the assigned DNS server IP address. ® For web collaboration and cloud connection to Avaya Equinox Management, you must insert a valid DNS address. 3. Select Next and continue with one of the following, depending on whether you are registering your endpoint to a gatekeeper or SIP server: •...
  • Page 38 Configuring Basic Gatekeeper Settings About this task Configure the gatekeeper settings if your Avaya XT Series works with one. A gatekeeper routes audio and video H.323 calls by resolving dial strings (H.323 alias or URI) into the IP address of an endpoint, and handles the initial connection of calls.
  • Page 39 (Avaya XTE240) About this task This procedure describes how to configure your Avaya XTE240 (only) to navigate its menus with a keyboard and mouse by installing Avaya IX Room System XT Control, a small standalone program for Windows or Mac (see Navigating Menus with the Keyboard and Mouse on page 28).
  • Page 40 Getting Started Note: You cannot install the Avaya IX Room System XT Control installation package on a Mac that is running the Yosemite operating system. The Yosemite operating system does not allow you to install packages obtained from outside of the Apple Store. However, there is a workaround available to enable you to obtain and run the installation package if you have the Yosemite operating system (or a higher operating system, such as El Capitan or Sierra).

  • Page 41: Tips For Participating In A Videoconference

    Figure 20: Entering the user code (example) 8. Select Authenticate using your computer mouse. 9. You can now control the Avaya XTE240 with your keyboard and mouse by selecting the Avaya IX Room System XT Control icon in your taskbar:...

  • Page 42: Connecting Headphones To The Avaya Xte240

    Connecting Headphones to the Avaya XTE240 About this task By default, you hear the sound from your computer and the Avaya XTE240 on the monitor's speakers. For privacy, you can connect headphones. During a call, you hear the audio output on your headphones and remote participants hear the...

  • Page 43: Chapter 3: Starting A New Call

    UI or the end point main menu. The field and menu names on both interfaces are almost identical. You can start a videoconference on the Avaya XT Series in several ways. This section outlines how to dial to other endpoints in different modes, how to start videoconferences with many participants, and how to answer and end a meeting.
  • Page 44 Your call is securely encrypted when it shows a padlock icon on the monitor. Ask your system administrator to configure encryption (see Deployment Guide for Avaya XT Series). Important: Using encryption is subject to local regulation. In some countries it is restricted or limited for usage.
  • Page 45 6. To host a meeting on your built-in MCU by giving your endpoint's contact details, be sure to give the correct information. To accept an incoming call, select Accept. June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...
  • Page 46 Direct Call. From the endpoint's main menu, select Call and select the down-arrow expand the call options. Figure 25: Accessing advanced call options Set the advanced parameters of your new dial string as follows: June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...
  • Page 47 Your call is securely encrypted when it shows a padlock icon on the monitor. Ask your system administrator to configure encryption (see Deployment Guide for Avaya XT Series). Important: Using encryption is subject to local regulation. In some countries it is restricted or limited for usage.

  • Page 48: Finding, Adding, Changing Or Deleting Contacts

    Finding, Adding, Changing or Deleting Contacts About this task If you are using the Avaya XT Series's built-in contacts list, known as favorites, you can add, edit, or remove contacts. Your list of favorite contacts is managed by the endpoint’s local LDAP server.
  • Page 49 Finding, Adding, Changing or Deleting Contacts When using a third-party LDAP server as your contacts list, you can see contacts from this remote directory only. To view your favorites, see Deployment Guide for Avaya XT Series or ask your administrator.
  • Page 50 Details > Add to favorites. From the endpoint interface, select the entry with the right-arrow and choose Add to favorites. Related links Starting a New Call on page 43 June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 51: Finding, Adding, Changing Or Deleting Groups

    Finding, Adding, Changing or Deleting Groups About this task If you are using the Avaya XT Series's built-in contacts list, known as favorites, you can add, edit, or remove contacts. Your list of favorite contacts is managed by the endpoint’s local LDAP server.
  • Page 52 54 Accepting or rejecting subscription requests on page 55 Viewing the status of other users on page 55 Unsubscribing from contacts on page 56 June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 53: Viewing And Changing Presence Status

    Once the Presence server is configured, you can check your own current status and the status of other users. In the Avaya XT Series, the Presence status is represented using the icons in the table below. Presence icons can vary in other applications.

  • Page 54: Subscribing To Contacts

    • Subscribe to a contact using the Subscriptions menu. From the XT Series web interface, select Presence > Subscriptions. From the endpoint's main menu, select Configure > Presence > Subscriptions. Enter a contact name and click Subscribe. June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 55: Accepting Or Rejecting Subscription Requests

    • View the status of other users on the list of subscribed users. From the XT Series web interface, select Presence > Subscribed Users. From the endpoint's main menu, select Configure > Presence > Subscribed Users. June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 56: Unsubscribing From Contacts

    About this task If your deployment is a Avaya Telepresence Platform and your administrator has configured your XT Series endpoint to support direct calls between telepresence devices, you can directly call a telepresence instance from another telepresence instance in the same way as a regular call.
  • Page 57 1. From the XT Series web interface, select Make your call > Contacts. 2. Click Call next to the Telepresence duplet or triplet name. Related links Starting a New Call on page 43 June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 58: Chapter 4: Participating In Meetings

    Joining a Meeting from the XT Series Calendar About this task You can use the calendar of your Avaya XT Series endpoint to join a scheduled videoconference. The calendar for this endpoint is stored in Equinox Management, hence this functionality is only available when the XT Series is added as a managed endpoint to Equinox Management.

  • Page 59: Moving The Ptz Camera's Position

    Moving the PTZ Camera's Position About this task This section details how to set the angle and zoom of a PTZ camera connected to your Avaya XT Series. A PTZ camera can pan to swivel horizontally, tilt to move vertically, and optically zoom to devote all the camera's pixels to one area of the image.

  • Page 60: Adjusting The Default Volume Settings

    + or - on the XT Remote Control Unit to adjust the sound you hear when receiving a call and during a videoconference. If you are using Avaya IX Room System XT Control on a Avaya XTE240, you can also right-click an empty area of the main menu or call page and adjust the volume slider.
  • Page 61 2. Drag the Volume slider to set the value. 3. From the web interface only, select Save. Related links Participating in Meetings on page 58 June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 62: Presenting Content From Your Computer

    Participating in Meetings Presenting Content from Your Computer You can display content from your computer on an Avaya XT Series monitor. You can share this content with participants in a local conference room, and with remote participants during a videoconference. Depending on your organization’s setup, you can share content in the following ways: •...

  • Page 63: Screen Link And Mobile Link

    XT Series screen without a DVI cable when there is network connectivity between the computer and the XT Codec Unit. Mobile Link is an Avaya technology that enables you to move the audio/video flow of the meeting to a nearby XT, while keeping the control of the conference, ®...
  • Page 64 Users can present content from a laptop on an XT Series monitor without connecting it to the XT Codec Unit, using the Avaya Screen Link feature. If you are also using the XT Series for a videoconference, the content is shared with all participants of the meeting, both located in the same room and remote.

  • Page 65: Connecting A Computer To The Xt Series Using The Dvi Port

    1. Choose an XT Series endpoint from the list of endpoints found by Scopia XT Desktop or ® Avaya Equinox Client: ® a. On your computer, right-click the Avaya Equinox icon in the system tray. b. Click Search for Endpoints. ® Your Avaya Equinox Client looks for accessible XT Series endpoints and displays a list of endpoints you can connect to.
  • Page 66 (see Deployment Guide for the Avaya XT Series). On the Avaya XTE240, your computer content is automatically displayed on the monitor, but only ever shared when configured as a personal executive endpoint.
  • Page 67 When you connect a computer's audio output to the XT Series, the echo cancellation for this analog input is disabled by default (see Deployment Guide for the Avaya XT Series). 3. Set the computer's resolution by accessing the operating system graphics settings.

  • Page 68: Connecting A Computer To The Xt Series Using The Hd1 Port

    (YCbCr 4:2:2; RGB formats not 3840 x 2160 30, 25, 24 supported) 1920 x 1080 (digital only) 1600 x 900 WSXGA 1440 x 900 1400 x 1050 Table continues… June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 69: Presenting Content By Connecting Your Computer To The Xt Series

    DVI or HD1 port on the XT Codec Unit. Alternatively, you can quickly share content without connecting your computer using the Avaya Screen Link feature. You can do so only if your computer has Scopia XT Desktop or Avaya ®...

  • Page 70: Changing Your Own Video Layout

    In addition, if you use Avaya IX Room System XT Control to navigate menus with a keyboard and mouse, the icon in the taskbar changes to 2.
  • Page 71 Figure 41: Multi-party videoconference places conference layout as the remote stream (example) on page 71). Figure 41: Multi-party videoconference places conference layout as the remote stream (example) June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...
  • Page 72 Recorded videoconferences use one monitor only. During recording, the auxiliary monitor displays the same video layout as the primary monitor. Before a call, your monitor(s) display your own video, except on the Avaya XTE240 which shows the computer content by default.

  • Page 73: Blocking Your Own Audio And Video

    Gallery layout is not available when receiving Web Collaboration. 3. (Avaya XTE240 only) If you are using Avaya IX Room System XT Control, you can drag and drop the images to change the arrangement of the layout, or you can right-click an empty area of the video layout and choose a different layout from the context menu.
  • Page 74 74). Alternatively, you can remove it from the video layout. The camera moves to its sleep position when it is disabled, or on the Avaya XTE240 the embedded camera's LED turns off. The system sends a placeholder slide to remote participants, and displays the icon on your display.

  • Page 75: Blocking All Incoming Calls (Dnd)

    Blocking All Incoming Calls (DND) About this task If you do not want to answer incoming calls, you can configure the Avaya XT Series to block all incoming calls by enabling Do Not Disturb (DND). When the Do Not Disturb feature is enabled: •...

  • Page 76: Using Chat

    Using chat About this task (Requires chat support) When you are in an Avaya meeting, you can send and receive public (or private) chat messages to other participants. If multiple users are controlling the same XT Series, they can use the chat together, but all their messages are sent on behalf of the XT whose name is shown as associated to their messages.
  • Page 77 3. Tap the participant’s name. 4. Compose the message. 5. Tap Done. to send the message. to switch conversation. Related links Participating in Meetings on page 58 June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 78: Using A Touchscreen

    3. Tap the keyboard symbol in the bottom-right when you want to close the keyboard. Example To perform actions which are not available on the screen, use the remote control. Related links Participating in Meetings on page 58 June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 79: Chapter 5: Moderating Meetings

    Equinox Management, or if the other MCU supports H.243 and you are connected to the meeting via H.323. Both the XT Series built-in MCU and many third-party MCUs support the H.243 standard, which enables remote videoconference management. June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...
  • Page 80 5. To mute a specific endpoint, select Mute for that endpoint. 6. To designate a participant as a lecturer, select Make lecturer for that endpoint. June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 81: Changing The Video Layout For All Participants

    In both cases, the default layout is a dynamic one, which changes depending on the number of participants displaying video. The choice of layouts depends on your XT Series model and the number of participants with video present in the call. June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...
  • Page 82 XT Remote Control Unit and select Meeting Options > Layouts. From the XT Series web interface, select More Actions > Layouts. June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 83: Recording Meetings

    3. (For meetings hosted by an external MCU) To change the video layout for all participants ® (unless they customized their own layout or are connecting from Avaya Equinox clients): Use DTMF to issue instructions to the hosting MCU by pressing the XT Remote Control Unit keypad during the call.
  • Page 84 You can view recordings from the local USB storage device either on the XT Series or using any standard media player. The system saves the file as an MP4, and records the video in H.264 format with audio in AAC-LC format. You can view recordings saved to the network via the Avaya ®...
  • Page 85 From the XT Series web interface, find the recording and select Play to view it directly in the browser (Chrome June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 86: Uploading A Recording File To A Usb

    Important: Verify the system is not muted, to ensure you can hear the audio during playback. ® 4. To view a recorded meeting stored on the network, access the Avaya Equinox Unified ® Portal and follow the links to view recordings stored there (see Using Avaya Equinox Unified Portal).

  • Page 87: Validating Recordings

    USB storage. If the signature is verified, a green seal is displayed below the video preview. You can click the seal icon to display more information. See Table 11: Recorded Signature Validation Indicators on page 88. June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...
  • Page 88 SHA256 of the .mp4, and check if this value corresponds to the content of the signed file (.p7m). You can click on the seal icon to download the .p7m and .mp4 files. Related links Recording Meetings on page 83 June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 89: Live-Streaming

    An icon is displayed in the information bar when the streaming is in progress. An audio message is played by default to alert your remote parties that streaming is in progress. Related links Live-streaming on page 89 June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 90: Chapter 6: Configuring Advanced User Settings

    1. Access the call settings. From the XT Series web interface, select Basic Settings > Call- Answer Mode > General. From the endpoint's main menu, select Configure > Calling. June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 91: Activating The Screen Saver

    You can activate the screen saver at any time by pressing the Power key on the XT Remote Control Unit. On the Avaya XTE240, the screen saver is managed by the connected computer's control panel. By default, the XT Series stops sending to the monitor after 15 minutes. You can modify this in the Monitor Turn Off field.

  • Page 92: Enabling And Configuring Recording

    You can view recordings from the local USB storage device either on the XT Series or using any standard media player. The system saves the file as an MP4, and records the video in H.264 format with audio in AAC-LC format. You can view recordings saved to the network via the Avaya ®...
  • Page 93 Before you begin You may need a license to record meetings on your XT Series, depending on your model. For more information, see Deployment Guide for Avaya XT Series. Procedure 1. Access the recording settings from either the web interface or from the endpoint itself.
  • Page 94 XT Series to automatically save your locally recorded files to an ® external ftp/s server or to the Avaya Equinox Streaming and Recording Server. • Equinox Recording Server: Select to only record meetings to the network, even if a local USB storage device is connected.
  • Page 95 If you are using Internet time, a clock icon is displayed in the date and time stamp. Label Type an optional label to appear on the recording. Table continues… June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...
  • Page 96 Select Yes to ensure that the file transfer is secured using FTPS. Connection ® AESR File Owner Type the name of the file owner in Avaya Equinox Streaming and Recording Server. ® It usually corresponds to a user defined in Avaya Equinox Management.

  • Page 97: Saving Meeting Snapshots (Avaya Xte240 Only)

    During a meeting, you can save shared content (presentations) and screen shots of local or remote video using your Avaya XTE240. This functionality requires that you install and use the Avaya IX Room System XT Control utility, which enables you to navigate the endpoint menus with a keyboard and mouse.

  • Page 98: Setting Pin Codes For The Xt Series

    Access your computer screen by selecting the window showing your computer content, or press Backspace, or ctrl+shift+1 on your keyboard. b. Right-click the Avaya IX Room System XT Control icon in your taskbar, and select Open Presentation. Figure 53: Opening the generated presentation 3.

  • Page 99: Confirming Call Disconnections

    Answer Mode > General. From the endpoint's main menu, select Configure > Calling. 2. Set Confirm Disconnect to Yes. 3. From the web interface only, select Save. Related links Configuring Advanced User Settings on page 90 June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 100: Configuring Multi-Stream Switching (Mss) Video

    Configure > Advanced > Calls > Preferences > MSS. Figure 55: MSS Preferences 2. Configure the settings, as described in Table 14: MSS Settings on page 101. June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...
  • Page 101 Call Panel > Meeting Options > Layouts menu. 3. From the web interface only, select Save. Related links Configuring Advanced User Settings on page 90 June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 102: Chapter 7: Troubleshooting The Avaya Xt Series

    UI or the end point main menu. The field and menu names on both interfaces are almost identical. This section covers troubleshooting problems that may occur when setting up and using the Avaya XT Series. Related links...

  • Page 103: Viewing The Quality Of Your Call

    Troubleshooting the Avaya XT Series on page 102 Viewing the quality of your call XT Series endpoints display a graphical indicator representing the overall quality of each call link. June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...
  • Page 104 The level is also available in the statistics of each active call. Figure 58: Video Overlay Related links Troubleshooting the Avaya XT Series on page 102 June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 105: Resolving Monitor Display Problems

    3. Follow the instructions on the screen to adjust the image. When you adjust the image, 4K output is automatically disabled. If necessary, refer to Adjusting the Image Position on page 36 for operational information. June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...
  • Page 106 Configure > Advanced > I/O connections > Monitor > Graphic Adjustments. 2. Navigate to the monitor requiring adjustment (Monitor HD1 or Monitor HD2). 3. Select your preferred image view mode. On the Avaya XTE240, use the Monitor HD2 area. Table 15: Adjustment options for the monitor...

  • Page 107: Resolving Problems Viewing Computer Content

    Adjustments. Ensure that the Adjustment Mode is set to Menu, Presentation and all other fields are either set to 0 or are set to identical values. This is not applicable if using a 4K monitor. It is supported only for HD1 on the Avaya XT7000 Series.

  • Page 108: Resolving Xt Remote Control Unit Problems

    Low battery power Solution Replace the battery, as described in Avaya XT Series Installation Guide. When the XT Remote Control Unit's battery power is low, an icon appears in the system menus letting you know that you should replace the battery: •...
  • Page 109 System > Factory Defaults. Figure 60: Factory Defaults 2. Confirm you want to remove all configurations. The default settings are restored. Figure 61: Confirmation Warning June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 110: Cannot Control With Keyboard And Mouse

    Verify that only your computer is connected by checking the XT Series web interface. Authentication required If using the Avaya XTE240 as a room endpoint, the computer must be authenticated with Avaya IX Room System XT Control each time it is connected. The icon indicates that authentication is required.

  • Page 111: Resolving Video Or Audio Disruptions

    102 Resolving download problems Problem You cannot download the Avaya IX Room System XT Control installation package. Cause The Yosemite (or higher) operating system does not allow you to download packages obtained from outside of the Apple Mac Applications store.

  • Page 112: Downgrading To Version

    Figure 62: Enabling remote access to the XT Series 2. From the Verify Signature menu, select No. 3. Click Save. Related links Troubleshooting the Avaya XT Series on page 102 June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 113: Chapter 8: Resources

    Support Providers providers personnel Installation Notes — Discovering the Install XT Server Partners, Services, IP address of the XT Server and Support personnel Table continues… June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...
  • Page 114 ® Aura Power Suite Power Suite ® Administering Avaya Equinox Perform administration tasks for Avaya System ® Media Server Equinox Media Server administrators Table continues… June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...
  • Page 115 Understand how to perform administration System ® ® Avaya Equinox Management XML tasks on Avaya Equinox Management administrators, Customers, Partners, Services, and Support personnel Table continues… June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 116: Finding Documents On The Avaya Support Website

    3. Click Support by Product > Documents. 4. In Enter your Product Here, type the product name and then select the product from the list. June 2019 Avaya IX Video Conferencing XT Series User Guide Comments on this document? infodev@avaya.com...

  • Page 117: Avaya Documentation Portal Navigation

    Customer documentation for some programs is now available on the Avaya Documentation Portal at https://documentation.avaya.com. Important: For documents that are not available on the Avaya Documentation Portal, click Support on the top menu to open https://support.avaya.com. Using the Avaya Documentation Portal, you can: •...

  • Page 118: Training

    Training The following courses are available on the Avaya Learning website at http://www.avaya- learning.com. After logging in to the website, enter the course code or the course title in the Search field and press Enter or click >...

  • Page 119: Using The Avaya Insite Knowledge Base

    • Links to other pertinent information If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can access the Knowledge Base without extra cost. You must have a login account and a valid Sold-To number.

This manual is also suitable for:

Xt7000 seriesXt7100Xt4300Xte240

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