Use Table 3-3 to troubleshoot operating system or application software problems.
Table 3-3: Application Software Problems
Software locks up.
Errors occur after a
software setting is
Errors occur after the
system software is
Errors occur after an
application is installed.
Printer errors occur after
an application is installed.
Power down the computer and peripheral
devices. Reboot the computer.
Scan for viruses with an updated virus scan
Check the system logs. Change settings to the
Change settings to the original configuration. If
more than one setting was changed, change
the settings one at a time to isolate the cause
of the problem.
Check system settings. You may need to
obtain the settings from the server setup utility
and manually set the software switches. Refer
to your application documentation, the vendor
website, or both.
Check for overwritten files.
Check the application documentation to find
out which files are added by the application.
Be sure that the installation was completed
successfully. Try reinstalling the application.
Be sure that you have the most current drivers.
Refer to "Maintaining Current Drivers" in this
Be sure that all current printer drivers are
HP Servers Troubleshooting Guide