HP 1850R - ProLiant - 128 MB RAM Troubleshooting Manual page 36

Microsoft Operating Systems
Collect the following information:
•
Whether the operating system was factory installed
•
Operating system version number
•
A current copy of the following files:
WinMSD (Msinfo32.exe on Windows 2000 systems)
Boot.ini
Memory.dmp
Event logs
IRQ and I/O address information in text format
•
An updated Emergency Repair Diskette
•
If HP drivers are installed:
— Version of the Compaq Support Paq (CSP), ProLiant Support Pack (PSP), or
Support Software Diskette (SSD) used
— List of drivers from the CSP, PSP, or SSD
•
The drive subsystem and file system information:
— Number and size of partitions and logical drives
— File system on each logical drive
•
Current level of service packs installed
•
A list of all third-party hardware and software installed, with versions
•
A detailed description of the problem and any associated error messages
NOTE: If your configuration includes SQL server, refer to "SQL Server" in this chapter.
HP Servers Troubleshooting Guide
Diagnosing the Problem
1-23