Developing A Troubleshooting Plan - HP 1850R - ProLiant - 128 MB RAM Troubleshooting Manual

Proliant server troubleshooting guide
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Diagnosing the Problem

Developing a Troubleshooting Plan

Evaluate all of the information and symptoms to:
Identify the problem.
— Prepare the server for diagnosis and familiarize yourself with appropriate
troubleshooting methods using the following section, "Preparing to
Troubleshoot the Server."
— Collect the facts related to the problem you want to troubleshoot using the
"Gathering Information" section later in this chapter.
— If the problem has not been identified after following the procedures in this
guide, refer to the "Contacting HP" section of this chapter.
Plan your solution to each problem.
— Identify all steps necessary for implementation of each solution.
— Balance the time and cost required for implementing each solution against
the likelihood of resolving the problem.
— Gather the documentation that shipped with your server. Server-specific user
documentation is also located on the following website:
www.compaq.com/support/servers
Select your server, and then look in the Manuals section.
— Compile a master plan to be sure that you manipulate one variable at a time.
Identify and collect all tools, such as a Torx screwdriver, electrostatic discharge
(ESD) wrist strap, and software utilities, necessary to troubleshoot the problem.
Troubleshoot the problem using the information in this guide. Record each action
you take and list the results.
Test your actions to be sure that the problem is truly resolved.
Perform preventive steps to stop the problem from recurring. Refer to Chapter 6,
"Error Prevention," for prevention information.
IMPORTANT: Familiarize yourself with the appropriate warnings for your server by referring
to your server-specific user documentation.
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HP Servers Troubleshooting Guide

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