HP 1850R - ProLiant - 128 MB RAM Troubleshooting Manual page 41

Diagnosing the Problem
•
A list of all third-party hardware and software installed, with versions
•
A detailed description of the problem and any associated error messages
NOTE: If your configuration includes SQL server, refer to the "SQL Server" section in this
chapter.
Sun Solaris Operating Systems
Collect the following information:
•
Operating system version number
•
Type of installation selected: Interactive, WebStart, or Customer JumpStart
•
Which software group selected for installation: End User Support, Entire
Distribution, Developer System Support, or Core System Support
•
If HP drivers are installed with Driver Updates (DUs):
— DU number
— List of drivers in the DU diskette
•
The drive subsystem and file system information:
— Number and size of partitions and logical drives
— File system on each logical drive
•
A list of all third-party hardware and software installed, with versions
•
A detailed description of the problem and any associated error messages
•
Printouts of:
/usr/sbin/crash (accesses the crash dump image at /var/crash/$hostname)
/var/adm/messages
/etc/vfstab
/usr/sbin/prtconf
1-28 HP Servers Troubleshooting Guide