When the Operating System Does Not Load
This section provides steps to follow if the server starts and completes the self-tests
without error, but encounters errors while loading the operating system. Make note of
the following information before following the steps in this section:
What operating system version is installed?
Was the operating system factory installed?
Has the operating system ever started?
What version of the diagnostic utilities is installed?
If applicable, what file system is used (example for Windows NT: NTFS, FAT)?
In addition to the operating system, what other software has been added?
Table 1-5: When the Operating System Does Not Load
What to Check
Check for any errors detected by the system:
HP Servers Troubleshooting Guide
For Microsoft Windows NT
users, were there any
errors in the event log?
Check for any Survey
What to Do
Refer to the Microsoft
Windows NT user documentation.
Run the Survey Utility (for servers
running Windows NT, Linux, or
NetWare operating systems).
"Survey Utility" in Chapter 4
"List of Events" in Chapter 4
Diagnosing the Problem