Running New Application Software; Running New Application Software Checklist; After The System Has Been Running Correctly; After The System Has Been Running Correctly Checklist - HP Carrier-grade cc2300 Product Manual

Running New Application Software

Problems that occur when you run new application software are usually related to the software.
Faulty equipment is much less likely, especially if other software runs correctly.

Running New Application Software Checklist

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Does the system meet the minimum hardware requirements for the software? See the software
documentation.
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Is the software an authorized copy? If not, get one; unauthorized copies often do not work.
•
If you are running the software from a CD-ROM disk, is the disk scratched or dirty?
•
If you are running the software from a hard disk drive, is the software correctly installed?
Were all necessary procedures followed and files installed?
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Are the correct device drivers installed?
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Is the software correctly configured for the system?
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Are you using the software correctly?
•
If the problems persist, contact the software vendor's customer service representative.

After the System Has Been Running Correctly

Problems that occur after the system hardware and software have been running correctly often
indicate equipment failure. Many situations that are easy to correct, however, can also cause such
problems.

After the System Has Been Running Correctly Checklist

•
If you are running the software from a CD-ROM disk, try a different disk to see if the problem
occurs on all disks.
•
.
•
If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard
input is incorrect), a marginal power supply, or other random component failures.
•
If you suspect that a transient voltage spike, power outage, or brownout might have occurred,
reload the software and try running it again. (Symptoms of voltage spikes include a flickering
video display, unexpected system reboots, and the system not responding to user commands.)
NOTE
Random errors: If you are experiencing any of the above symptoms that
might indicate voltage spikes on the power line, you may want to install a
surge suppressor between the power outlet and the system power cord.

More Problem Solving Procedures

This section provides a more detailed approach to identifying a problem and locating its source.
100 cc2300 Carrier Grade Server Product Guide