Modems - HP 1850R - ProLiant - 128 MB RAM Troubleshooting Manual

Modems

Use Table 2-19 to troubleshoot modem problems.
Table 2-19: Modem Problems
Problem
There is no dial tone.
Modem does not
connect to another
modem.
HP Servers Troubleshooting Guide
Possible Cause
Cable is not plugged in or is
not plugged in correctly.
Modem and computer or
modem and telephone line are
not connected correctly.
Telephone line is in use at
another extension.
The number you are calling is
not a modem line.
The number you are calling is
a modem line, but the modem
on the other end is not set up
correctly.
Possible Solution
1. Be sure that the cables are plugged
in as specified in the modem
documentation.
2. Connect a working telephone
directly to the wall jack, and then
test line for dial tone.
3. If no dial tone is detected, the
phone line is not working. Contact
the local telephone company and
arrange to correct the problem.
1. Be sure that all connections are as
specified in the modem
documentation.
2. Connect a working telephone
directly to the wall jack, and then
test line for dial tone.
3. If no dial tone is detected, the
phone line is not working. Contact
the local telephone company and
arrange to correct the problem.
Be sure that the line is not in use at
another extension.
Be sure that the telephone number is
correct.
The other modem must be set up
correctly before you can complete the
connection.
Hardware Problems
continued
2-43