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1.17 How to Get Help
When calling with an equipment-related question, please have the serial number of the
robot, controller, and power chassis. The serial numbers are located on the product data
labels on each piece of equipment. The serial numbers can also be determined by using
the ID command (see the V
In Europe
Europe/Germany
Adept Technology maintains a European Customer Service Center in Dortmund,
Germany. The phone numbers are:
(49) 231 / 75 89 40 (Monday to Friday, 8:00 to 17:00,CET)
(49) 231/75 89 450 FAX
France
For customers in France, Adept Technology maintains a Customer Service Center in Paris,
France. The phone numbers are:
(33) 1 69 19 16 16 (Monday to Friday, 8:30 to 17:30, CET)
(33) 1 69 32 04 62 FAX
Italy
For customers in Italy, Adept Technology maintains a Customer Service Center in Arezzo,
Italy. The phone numbers are:
(39) 575 3986 11 (Monday to Friday, 8:30 to 17:30, CET)
(39) 575 3986 20 FAX
In the United States
Adept Technology maintains a Customer Service Center at its headquarters in San Jose,
CA. The phone numbers are:
Service Calls
(800) 232-3378 (24 hours per day, 7 days a week)
(408) 433-9462 FAX
Application Questions
(800) 232-3378 (Monday to Friday, 8:00 am to 5:00 pm, Pacific time)
(408) 434-6248 FAX
Applications Internet E-Mail Address
If you have access to the Internet, you can send applications questions by e-mail to:
applications@adept.com
Training Information
For information regarding Adept Training Courses in the USA, please call (408) 434-5024.
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com
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Operating System User's Guide) .
Adept 550 Robot Instruction Handbook, Rev A
How to Get Help
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