Remote Monitoring; Fault Isolation - Sun Microsystems StorEdge 3900 Series Reference And Service Manual

If you do not want any connection between the Storage Service Processor and the
host servers, a dedicated workstation can be attached to the Storage Service
Processor. The Storage Automated Diagnostic Environment software on the Storage
Service Processor that is configured as a master sends the messages to that resource.
This solution requires you to do both of the following:
Provide a full-time person to monitor the workstation
Report serviceable action items to Sun in a timely manner to comply with the
service contract
6.2.2

Remote Monitoring

Fault detection, using the Sun StorEdge Remote Response service, is enabled
through the Storage Automated Diagnostic Environment provider function. The
Storage Automated Diagnostic Environment events and alarms are the result of
configuring polling devices to be monitored. The polling results are generated when
changes to the state and status of these devices are detected.
Events and alarms are sent through a preconfigured modem to servers that receive
them. Based on several conditions, such as type and severity, a support person might
be paged. The Sun StorEdge Remote Response service offering is enabled in the
Storage Automated Diagnostic Environment software using the provider function in
the maintenance section of the administration GUI. When enabled, the service
phones events to Sun and alerts the Sun StorEdge Remote Response solution centers
by way of uucp(1) through the modems.
6.3

Fault Isolation

The remote diagnostics capabilities of the Storage Automated Diagnostic
Environment software are limited to running the Sun StorEdge network FC switch-8
and switch-16 switchtest(1M) when only the service processor is available.
The diagnostics capabilities of the service processor are not affected by having the
remote connection, because access to the console connection of the Storage Service
Processor is possible. The diagnostics for the Storage Service Processor must pass the
power-on self-test (POST) and successfully boot the Solaris operating environment.
The POST diagnostics are monitored using remote access to the Storage Service
Processor console.
Chapter 6 Fault Detection and Isolation Overview 6-3