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Sun Microsystems Sun StorEdge 5310 NAS Manuals
Manuals and User Guides for Sun Microsystems Sun StorEdge 5310 NAS. We have
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Sun Microsystems Sun StorEdge 5310 NAS manuals available for free PDF download: Troubleshooting Manual, Setting Up
Sun Microsystems Sun StorEdge 5310 NAS Troubleshooting Manual (382 pages)
Brand:
Sun Microsystems
| Category:
Storage
| Size: 3.61 MB
Table of Contents
Table of Contents
3
Related Documentation
17
Sun Welcomes Your Comments
18
Chapter 1 Troubleshooting Overview
19
How to Use this Manual
19
Important Notices and Information on the Sun Storedge 5310 NAS
20
Troubleshooting Tools
21
Troubleshooting Procedures
22
Troubleshooting Flow Charts
24
Diagnostic Information Sources
26
Storedge Diagnostic Email
26
Data Collection for Escalations
28
Security Issues
30
TABLE 1-1 List of Adapters
34
TABLE 1-2 Routing Table
34
Network Configuration
35
Performance Issues
35
Log Error Messages
37
Syslog
37
Error Codes from the Sun Storedge 5310 NAS LCD Display and Syslog
38
About Sysmon Error Notification
39
Sun Storedge 5310 NAS Error Messages
39
UPS Subsystem Errors
40
TABLE A-3 UPS Error Messages
40
File System Errors
42
PEMS Events
42
TABLE A-4 File System Errors
42
TABLE A-5 PEMS Error Messages
42
Maintenance Precautions
44
Static Electricity Precautions
45
Chapter 2 NAS Head
47
Hardware
47
Contacting Technical Support
47
Problems with Initial System Startup
48
Resetting the Server
49
Preparing the System for Diagnostic Testing
50
TABLE 2-1 Index to Problems
50
Server Does Not Power on
51
Server Beeps at Power on or When Booting
52
TABLE 2-2 Bootup Beep Codes
52
Server Starts Booting Automatically at Power on
53
Power Led Does Not Light
54
System Cooling Fans Do Not Rotate Properly
54
Cannot Connect to a Server
55
Problems with Network
55
Troubleshooting the Server Using Built-In Tools
56
Diagnosing System Errors
56
Leds
57
Beep Codes
57
POST Screen Messages
57
Leds and Pushbuttons
57
TABLE 2-3 Server Leds
57
Front Panel Leds and Pushbuttons
58
Front Panel Leds
59
TABLE 2-4 Front Panel Leds
60
TABLE 2-5 Front Panel Pushbuttons
61
FIGURE 2-2 Rear Panel Leds
62
Rear Panel Leds
62
TABLE 2-6 Rear Panel Leds
62
Front-Panel System Status LED
64
TABLE 2-7 System Status LED States
64
FIGURE 2-4 Location of Rear-Panel Power Supply Status Leds
66
Rear Panel Power Supply Status LED
66
TABLE 2-8 Power Supply Status LED States
66
Server Main Board Fault Leds
67
System ID Leds
69
Power-On Self Test (POST)
70
POST Screen Messages
70
TABLE 2-9 Standard POST Error Messages and Codes
70
TABLE 2-10 Extended POST Error Messages and Codes
72
POST Error Beep Codes
73
TABLE 2-11 BMC-Generated POST Beep Codes
73
TABLE 2-12 BIOS-Generated Boot Block POST Beep Codes
74
TABLE 2-13 Memory 3-Beep and LED POST Error Codes
75
Bios Recovery Beep Codes
75
POST Progress Code LED Indicators
76
TABLE 2-14 BIOS Recovery Beep Codes
76
TABLE 2-15 Boot Block POST Progress LED Code Table (Port 80H Codes)
77
TABLE 2-16 POST Progress LED Code Table (Port 80H Codes)
78
OS Operations
82
Filesystem Check (Fsck) Procedure
82
Storedge Network Capture Utility
83
Upgrades
84
Cacls - Access Control List
84
Proc Filesystem
85
FTP Server
86
Sun Storedge 5310 NAS Firmware
86
Operating System
86
FIGURE 2-8 the Update Software Panel
87
Updating the os on the Sun Storedge 5310 NAS
86
Common Problems Encountered on the Sun Storedge 5310 NAS
88
Cifs/Smb/Domain
89
NFS Issues
107
Network Issues
112
NIC Speed and Duplex Negotiation Issues
113
File System Issues
116
Drive Failure Messages
120
File and Volume Operations
122
Administration Interfaces
124
Storedge Features and Utilities
128
Hardware Warning Messages
130
Backup Issues
134
Direct Attached Tape Libraries
136
Cifs/Smb/Domain Issues
138
Frequently Asked Questions
138
NIS/NIS+ Issues
150
TCP/IP and Network Configuration
152
Quota Configuration
155
Checkpoint Configuration
161
Volume Creation and Expansion
166
Reserved Filesystems and Directories
169
NFS Issues
170
Administration Interfaces and Utilities
174
Backup and Migration Issues
188
Macintosh Connectivity
192
Miscellaneous Log Messages
193
Direct Attached Tape Libraries
194
SCSI ID Settings
194
TABLE 2-18 Supported Tape Libraries and Tape Drives
194
Storedge File Replicator
195
Disaster Recovery
195
Data Distribution
196
Storedge File Replicator Issues
198
Storage Arrays
201
Fibre Channel FC
201
Array Overview
201
FIGURE 3-2 Label Locations on the Controller
203
FIGURE 3-3 Battery Charging/Charged and Cache Active Lights
204
FIGURE 3-4 Drives and Lights
204
FIGURE 3-5 Drive Numbering - Rackmount Module
205
FIGURE 3-6 Fans and Airflow
205
FIGURE 3-7 Power Supplies
206
FIGURE 3-8 SFP Transceiver and Fibre Optic Cable
207
Using the Array
208
FIGURE 3-9 Tray ID Switch
208
FIGURE 3-10 Removing and Replacing a Deskside Module
209
Turning on the Power
209
FIGURE 3-11 Power Supply Switches
210
FIGURE 3-12 Lights on the Back of a Command Module
213
TABLE 3-1 Lights on the Back of a Command Module
214
FIGURE 3-13 Alarm Mute Button
220
Troubleshooting and Recovery
222
Troubleshooting the Module
222
TABLE 3-2 Lights on the Front of a Command Module
224
TABLE 3-3 Lights on the Back of a Command Module
224
FIGURE 3-15 Lights on the Back of a Command Module
224
Recovering from an Overheated Power Supply
226
FIGURE 3-16 Power Supply Switches
228
Setting the Tray ID Switch
229
Verifying the Link Rate Setting
230
FIGURE 3-17 Setting the Tray ID Switch
230
Relocating a Command Module
231
Upgrade Requirements
231
FIGURE 3-18 Verifying the Link Rate Setting
231
Upgrade Methods
232
Adding New Drives to Empty Slots
233
FIGURE 3-19 Removing and Installing a Drive
235
Replacing All Drives at the same Time
236
FIGURE 3-20 Power Supply Switches
238
FIGURE 3-21 Removing and Installing a Drive
238
Replacing One Drive at a Time
239
FIGURE 3-22 Removing and Installing a Drive
242
Relocation Considerations
243
Raid Storage Manager (RSM)
244
FIGURE 3-23 Enterprise Management Window
245
FIGURE 3-24 Array Management Window
245
FIGURE 3-25 Enterprise Management Window
246
FIGURE 3-26 Device Tree Example
247
TABLE 3-4 Enterprise Management Window Menus
248
Enterprise Management Window Toolbar Buttons
249
TABLE 3-6 Array Management Window Tabs
252
TABLE 3-7 Array Management Window Menus (1 of 2)
254
TABLE 3-8 Array Management Window Toolbar Buttons
254
Protecting Your Data
255
TABLE 3-9 RAID Level Configurations
258
Background Media Scan
261
Password Protection
263
Configuring Storage Arrays
264
FIGURE 3-28 Unconfigured and Free Capacity Nodes
266
FIGURE 3-29 Mappings View Window
268
Mappings View Tab
269
Table
270
TABLE 3-11 Volume-To-LUN Terminology
270
FIGURE 3-30 Sanshare Storage Partitioning Example
273
FIGURE 3-31 Host Port Definitions Dialog
275
FIGURE 3-32 Heterogeneous Hosts Example
276
FIGURE 3-33 DVE Modification Operation in Progress
279
Chapter 3, "Storage Arrays
280
Data Replication
281
FIGURE 3-34 Persistent Reservations Dialog
283
FIGURE 3-35 Monitoring Storage Array Health Using the Enterprise Management Window
285
TABLE 3-12 Storage Array Status Icon Quick Reference
286
FIGURE 3-36 Event Monitor Configuration
287
FIGURE 3-37 Event Monitor Example
288
FIGURE 3-38 Problem Notification in the Array Management Window
291
FIGURE 3-39 Displaying the Recovery Guru Window
292
FIGURE 3-40 Recovery Guru Window Example
293
FIGURE 3-41 Status Changes During an Example Recovery Operation
294
FIGURE 3-42 Status Changes When the Example Recovery Operation Is Completed
295
Updating Firmware and NVSRAM on the Array
295
Updating ESM Firmware
299
Chapter 4, "Storedge File Replicator
301
Real-Time Mirroring
303
Pseudo Real-Time Mirroring
303
Storedge File Replicator
303
FIGURE 4-1 the Lifecycle of a Transaction in Storedge File Replicator
304
FIGURE 4-2 Write Ordering on the Mirror
305
FIGURE 4-3 Lost Transaction Handling on the Mirror
306
Mirroring Variations
307
FIGURE 4-4 the Mirror Log and Primary Journal
307
Operational State
309
Mirror Creation
310
Mirror Replication
311
Mirror Sequencing
312
Link down and Idle Conditions
312
Cracked and Broken Mirrors
312
Cannot Perform First-Time Synchronization of Mirror System
313
Filesystem Errors, such as Run Check, Directory Broken, Etc
313
Error Messages, Panics or Hang Condition When Enabling Mirror
313
Storedge File Replicator
301
Overview
301
Chapter 5, "Clustering
315
Clustering
315
Overview
315
Chapter 6, "Checkpoints/Snapshots
317
FIGURE 6-1 Physical and Logical Volume Relationship
318
Checkpoint Lifecycle
319
FIGURE 6-2 the Copy-On-Write Mechanism for Checkpoints
320
FIGURE 6-3 Mappings for Block N before Modification
321
FIGURE 6-4 Mappings for Block N after Modification
322
FIGURE 6-5 Creating a Hardlink When a Volume Is Checkpointed and Has Active Checkpoints
324
FIGURE 6-6 Mappings for Block N after Deleting Ckpti-1
326
FIGURE 6-7 after Deleting Ckpti+1
326
FIGURE 6-8 Accessing .Chkpnt in UNIX
329
Compatibility Issues
330
FIGURE 6-9 Accessing ".Chkpnt" in Windows Explorer
331
Object Checkpoint Restore
332
FIGURE 6-10 Viewing ".Chkpnt" in Windows Explorer
332
Storedge Cp Command
333
FIGURE 6-11 Sharing Blocks between Live and Checkpoint File Systems
333
FIGURE 6-12 Windows File Copy Error Message During a Checkpoint Restore Operation
335
FIGURE 6-13 Windows Excel Open Error Message During a Checkpoint Restore Operation
335
Checkpoints/Snapshots
317
Overview
317
Volumes
317
Chapter 7, "FRU/CRU Replacement Procedures
337
Determining a Faulty Component
338
Safety: before You Remove the Cover
338
Removing and Replacing the Cover
338
FIGURE 7-1 Removing the Cover
339
Field Replaceable Unit (FRU) Procedures
340
NAS Head FRU Replacement Procedures
340
Opening the Front Bezel
341
FIGURE 7-2 Sun Storedge 5310 NAS Bezel Replacement
341
Memory
342
FIGURE 7-3 Sun Storedge 5310 NAS Expansion Unit
342
Power Supply Unit
343
FIGURE 7-4 Replacing the Power Supply
344
Fan Module
345
FIGURE 7-5 Removing the Fan Module
346
High Profile Riser PCI Cards
348
Gigabit Ethernet Card
349
FIGURE 7-6 the Gigabit Ethernet Card in the Low Profile Riser Slot
350
Low Profile Riser PCI Cards
351
Qlogic HBA Removal and Replacement
352
LCD Display Module
353
Flash Disk Module
354
FIGURE 7-7 Connecting the LCD Display
354
FIGURE 7-8 the Flash Disk
356
System FRU (Super FRU)
358
Array FRU Replacement Procedures
359
Replacing a Controller
359
Storage Arrays
359
Troubleshooting and Recovery
359
FIGURE 3-1 Controller
361
FIGURE 7-10 Removing and Replacing a Controller
361
FIGURE 7-16 Removing and Replacing a Controller
361
FIGURE 7-9 Removing an SFP Transceiver and Fibre Optic Cable
361
FIGURE 7-11 Removing the Controller Cover (Upside down View)
362
FIGURE 7-12 Replacing the Controller Battery
363
FIGURE 7-13 Label Locations for the Controller
364
FIGURE 7-14 Controller Host Link, Drive Link, and Fault Lights
365
Replacing a Controller Battery
365
FIGURE 7-15 Removing the SFP Transceiver and Fibre Optic Cable
367
FIGURE 7-17 Removing the Controller Cover (Upside down View)
369
FIGURE 7-18 Removing and Installing the Controller Battery
369
FIGURE 7-19 Label Locations on the Controller
370
FIGURE 7-20 Drive Link, Host Link, Battery, and Fault Lights
372
Replacing a Drive
372
FIGURE 7-21 Replacing a Drive
374
Replacing a Fan
375
FIGURE 7-22 Replacing a Fan
376
Replacing a Power Supply
377
FIGURE 7-23 Replacing a Power Supply
379
Replacing an SFP Transceiver
380
Controller
381
FIGURE 7-24 Replacing an SFP Transceiver
381
Array Management Window
382
FRU/CRU Replacement Procedures
337
Tools and Supplies Needed
337
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Sun Microsystems Sun StorEdge 5310 NAS Setting Up (2 pages)
Brand:
Sun Microsystems
| Category:
Storage
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