Call Flow Diagram; Initial Action - Xerox 3050 Service Manual

Initial Action
Phone At the Account
Call the customer Check that the space meets the requirements.
Use the CCA(Cust0mer Call Assistance). Ask the customer to operate machine and
Give the Estimated Time of Arrival.
duplicate the problem(s). Ask about additional
problems.
Ask the customer t o save some problem copies.
Make a record of thecopy meter and the status
code. Check the service
log
and the tag matrix
Inspect the sample copies and credit the account
Go To Section 1
Status Code Entry
Chart
Call Flow Diagram
Message Display is
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to Section
2
Illuminated 1.1 AC Power
for the copies
..
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Status Code Message i s
+
Copy Quality
Displayed Displayed Defect
-
-
YES NO YES NO YES NO
-
-
-
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Go To Section 1
Message Display
Entry Chart
Go To Section 3
Table of Contents
.I
Other Fault lndkators
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Electrical Faults
Drives Fault
Document Handler Faults
Media Feed Faults
Media Transportation Faults
Other Faults
YES NO
>
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2
Table of Contents
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L . l l l l l l
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It has been less than 5 Working
Days or less than
500
ft
(1 50
metres) since last Service Call
1 O l l l . r ) 7 1
Maintenance Procedure
31 93
3050
1-3
Call Flow Diagram