Call Flow Diagram; Initial Action - Xerox 3001 Service Manual

Call Flow Diagram
Section 2
GT+
Repaired
A
Initial Action
Phone A t Account
Precall customer Check space meets requirements
Use CCA (Customer Call Assistance)
r
Have customer operate machine and duplicate
Give Estimated Time o f Arrival) problem(s). Ask about additional problems.
Have customer save problem copies Record copy meter. check service log & t a g matrix
Inspect sample copieslcredits
Verify, Classify, Repair problem
Go To Status
Status Code Indicator
Repaired
Code Entry
e ,
YES
1
Chart
NO
I
YES NO
I
1
2
Other Faults
lndicator
YES
I
,NO
I
Copy Quality
I
*
-
Go
To CQ Faults
Section 3
I
I
Repaired
I
I
I
Copy Quality
Section 2
Go To CQ Faults
I
I
Section 3
I
I
(Less Than 5 Maintenance
(30000 FT.)
Days or 500 ft.)
9000 Meters
CALL COMPLETION
I
12/98
3001 1-3
Call Flow Diagram