When Using Db Connection Service Setting Tool - Mitsubishi Electric Melsec Q Series User Manual

10
TROUBLESHOOTING

10.3.2 When using DB Connection Service Setting Tool

This section explains troubleshooting information on the setting of DB Connection Service
Setting Tool.
Symptom
Unable to start DB Connection Service
Setting Tool.
The screen of DB Connection Service
Setting Tool is not displayed correctly.
Cannot operate DB Connection Service
Setting Tool.
Forced to terminate DB Connection Service
Setting Tool.
Unable to reflect the setting.
Unable to export a file.
An access log output error is recorded in
[Event Viewer] of [Administrative Tools] in
®
Windows .
An SQL failure log output error is recorded
in [Event Viewer] of [Administrative Tools]
®
in Windows .
[The DBConnector service failed to start
due to the following error: The system
cannot find the file specified.] is recorded in
[Event Viewer] of [Administrative Tools] in
®
Windows .
Chapter 8 DB CONNECTION SERVICE AND SETTING TOOL
Table 10.17 [DB connection service setting tool]
Checked item
Has another DB Connection Service
Setting Tool been already started?
Is the memory or the system resources on
the personal computer sufficient?
Is not the tool being installed, without
uninstalling?
Is the memory or the system resources on
the personal computer sufficient?
Was a user ID having the administrator
authority used for the login?
Is there no permitted IP address?
Is there no permitted IP address?
Is the file set in [Output destination] read-
only?
Is the access to the folder containing the
file set in [Output destination] authorized?
Is the drive space of the server computer
full?
Is the file set in [Output destination] read-
only?
Is the access to the folder containing the
file set in [Output destination] authorized?
Is the drive space of the server computer
full?
Does the following file exit in the installing
destination directory of [DB connection
service and Setting tool]?
[MESIF\DBConnector.exe]
Is the personal computer restarted after
uninstalling [DB connection service and
Setting tool]?
Section 5.2 Uninstallation
10.3.2 When using DB Connection Service Setting Tool
Corrective action
• Terminate the already started DB
Connection Service Setting Tool.
• Only one DB Connection Service Setting
Tool can be activated.
• Increase the necessary memory on the
personal computer.
• Close other programs and restart DB
Connection Service Setting Tool.
• Restart the personal computer.
• Increase the necessary memory on the
personal computer.
• Close other programs and restart DB
Connection Service Setting Tool.
• Log in again with a user ID having the
administrator authority.
• Clear the [Limit IP addresses permit to
connect] checkbox, or add an IP address
for which connection is permitted.
• Clear the [Limit IP addresses permit to
connect] checkbox, or add an IP address
for which connection is permitted.
• Correct the file specification.
• Check the right of access to the folder.
• Check the free space on the drive.
• Correct the file specification.
• Check the right of access to the folder.
• Check the free space on the drive.
• Uninstall [DB connection service and
Setting tool] and restart the personal
computer before reinstallation.
10.3 Troubleshooting by symptom
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