Mitsubishi Electric Melsec Q Series User Manual page 384

10
TROUBLESHOOTING
Symptom
The table name/field name/procedure
name cannot be browsed properly when
[Browse table name]/[Browse field name]/
[Browse procedure name] on the
[Communication action] dialog box is
executed.
Failed to acquire the return values and
arguments when "Stored procedure" is
selected on the [Stored procedure list]
screen.
The elements cannot be added on the tag
setting screen. (Device range is incorrect.)
10
- 43 10.3 Troubleshooting by symptom
10.3.1 When using MES Interface Function Configuration Tool
Table 10.16 [Online]
Checked item
Is there a response from the IP address of
the server computer when a PING is sent
from the configuration computer?
Is a personal computer restarted after
installing relational database?
Is the port No. set in [Service port] of DB
Connection Service Setting Tool the same
as the port No. set in [Port No.] of [Server
service settings] of MES Interface Function
Configuration Tool?
Is the firewall function of the operating
system or security software enabled on the
configuration computer or server
computer?
Is the port specified in [Service port] of DB
Connection Service Setting Tool being used
for the database or any other application?
Has any Check Point software been
installed in the server computer?
Is the ODBC setting of the database
correct?
Is [Limit IP addresses permit to connect] of
DB Connection Service Setting Tool set?
[Browse table name, Browse field name]
Is the version of DB Connection Service
1.09K or later?
[Browse procedure name]
Is the version of DB Connection Service
1.10L or later?
Has ODBC setting been changed after
"Browse stored procedure", "Browse field
name", or "Browse procedure name" has
been successfully completed?
Database is SQL Server
Is the schema name set for "Default
schema" of the user to access the
database different from the one to which a
table or a stored procedure to be
referenced belongs?
Is the information of the database updated
while opening the [Communication action]
screen?
Was the device of RCPU which does not
exist in the range of QCPU or C Controller
module specified?
(From the previous page)
Corrective action
• If there is no response, check if the
power of the server computer is ON, or
the network connection status is correct.
• Restart the personal computer.
• Set the same value.
• Check the firewall setting.
Section 5.1 Installation
• Change the port number to another that
is not being used for the database or any
other application.
• Uninstall the Check Point software.
• Correct the ODBC setting of the
database.
• If it is set, add the IP address of the
configuration computer to [Permitted IP
addresses list].
• When the installed software version is
1.08J or earlier, update the software.
• When the installed software version is
1.09K or earlier, update the software.
• Start up MES Interface Function
Configuration Tool again, and perform
"Browse stored procedure", "Browse field
name", or "Browse procedure name".
• Set the same name for "Default schema"
of the user to access to the database as
the one to which a table or a stored
procedure to be referenced belongs.
Section 7.11.2 (4) Browse table
name
Section 7.11.3 (2) Browse
procedure name
• After changing the "Database" on the
[Communication action] screen, execute
"Browse procedure name" again.
• Specify the device number within the
range that can be specified in QCPU or C
Controller module.