Troubleshooting By Symptom; When Using Mes Interface Function Configuration Tool - Mitsubishi Electric Melsec Q Series User Manual

10
TROUBLESHOOTING

10.3 Troubleshooting by symptom

10.3.1 When using MES Interface Function Configuration Tool

This section explains troubleshooting information on the setting of MES Interface Function
Configuration Tool.
(1) Common to all settings
Symptom
Unable to connect MES Interface Function
Configuration Tool to the MES interface
module.
MES Interface Function Configuration Tool
does not start.
The screen of MES Interface Function
Configuration Tool is not displayed
correctly.
Cannot operate MES Interface Function
Configuration Tool.
Forced to terminate MES Interface
Function Configuration Tool.
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- 37 10.3 Troubleshooting by symptom
10.3.1 When using MES Interface Function Configuration Tool
Table 10.10 Common to all settings
Checked item
Is there any disconnection in the
connection route?
Is the IP address setting correct?
Is the user name and password setting
correct?
Is the IP address duplicated?
Is there a firewall and/or a proxy server in
the connection route?
Is the MES interface module connected to
the network?
(Network connection status (X4) = ON)
Is it in "Online" mode?
Is there any problem on the personal
computer?
Have five MES Interface Function
Configuration Tools already started?
Is the memory or the system resources on
the personal computer sufficient?
Is the memory or the system resources on
the personal computer sufficient?
Corrective action
• Connect the cables properly.
• Correct the IP address setting.
Section 7.6.1 Setting items in
Network setting
• Correct the user name and password
setting.
Section 7.6.3 Setting items in
Account setting
• Correct the IP address setting.
Section 7.6.1 Setting items in
Network setting
• Ask your network administrator about the
firewall setting.
Section 5.1 Installation
• Ask your network administrator about the
proxy server setting.
• Connect the MES interface module to the
network.
• Change the mode to "Online".
• Replace it with another computer.
• Terminate any of the MES Interface
Function Configuration Tools and then
start another.
• Up to five MES Interface Function
Configuration Tools can be started.
• Increase the necessary memory on the
personal computer.
• Close other programs and restart MES
Interface Function Configuration Tool.
• Increase the necessary memory on the
personal computer.
• Close other programs and restart MES
Interface Function Configuration Tool.
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