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which indicates that your system is licensed for Oracle Customer Support. The
CSI information includes the Oracle FS System serial number, organization, and
the level of support. The CUA is typically a technical representative from your
organization.
The ASR feature relies on the Call‑Home feature of the Oracle FS System to
communicate system events to MOS. After you configure and activate the ASR in
MOS, your system is ready to notify Oracle Customer Support of certain system
events.
For additional ASR support information, refer to
(http://www.oracle.com/us/support/auto-service-request/index.html) on the
Oracle Support website.
Related Links
ASR Activation Overview
Settings for ASR (Call-Home)
ASR Activation Overview
The process to activate the Auto Service Request (ASR) feature consists of three
main activities. Two of the activities require access to the Oracle FS System
Manager (GUI), and the third activity requires access to My Oracle Support
(MOS).
Enable ASR
Send an
Activation
Request
Enabling the ASR feature requires the initial configuration
and test of the Call‑Home feature. Call‑Home provides a
secure network connection between the Oracle FS System
and MOS. If your network does not have direct access to the
Internet, you can enter the necessary proxy server
information.
The following options enable the ASR feature for your
system:
Call‑Home
The Call‑Home configuration page
Triggering
contains options for when Call‑Home
triggers notifications to MOS.
Oracle Server
The default setting for the Call‑Home
server connects directly to MOS.
Make sure that you do not change the
HTTPS name of the Oracle server.
When you use the Test Call‑Home action for the first time,
the system sends an ASR activation request to MOS. MOS,
then, sends an email to the customer user administrator
(CUA) with instructions for completing the activation
process. Depending on your network connection, MOS
should receive your activation request in a few minutes, but
no more than 60 minutes.
Configure Global Settings
Oracle Auto Service Request
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