Strata Dk280 Built-In Auto Attendant (Aa) Overview - Toshiba Strata DK 280 Installation Manual

,
station. Callers can also dial the intercom number secondary announcement; if so, their unanswered
directly. calls would follow sequence C or D.
This feature is available from three separate sources.
n Strata DK280 built-in Auto Attendant
1 Voice Mail device Auto Attendant
n External Auto Attendant
Note:
Auto Attendant is licensed by Dytel, Inc. under
United States Patent No. 4,975,941.
6.11.1 Strata DK280 Built-h Auto
Attendant (AA) Overview
A built-in Auto Attendant feature is programmed into
the Strata DK280 system software. To enable the
built-in Auto Attendant to function, RRCS (4, 8 or 12)
DTMF tone receiver PCB and the RKYS (1, 2, or 3)
feature key must be installed on the RCTU PCB (see
Chapter 4-Printed Circuit Boards for RRCS and
RKYS installation instructions).
The customer must provide digital announcement
device(s), on which the greeting and menu that the
callers hear are recorded. The digital announcement
devices must connect to Strata DK280 standard
telephone circuits. There is a series of programs
(explained later) in Chapter 9-Instructions and
Chapter IO-Record Sheets, which are for the built-in
Auto Attendant feature exclusively, not the other two
Auto Attendant feature applications. Callers must use
a DTMF (tone) telephone to select Auto Attendant
dialing options.
The built-in Auto Attendant feature offers flexibility in
answering calls. Calls follow the basic sequences
described below and illustrated in Figure 6-41.
Sequence A. The call is answered directly after
being transferred from the Auto Attendant. The
caller calls in on CO lines assigned for built-in
Auto Attendant, receives a greeting along with a
menu of dialing options, and then dials an option
of the intercom number. The call is then
transferred to a station, which answers the call.
Sequence B. The call is not answered after being
transferred from the Auto Attendant and is routed
to an optional secondary announcement, where it
will receive a new announcement and the same or
additional dialing options. Some customers may
not configure their Auto Attendant system with a
Sequence C. The call is not answered after being
transferred from the Auto Attendant and is routed
to an alternate station(s) assigned in system
programming, ringing assignments.
Sequence D. The call is not answered after being
transferred from the Auto Attendant and is routed
back to the primary announcement. This is
probably the least desirable of the four sequences,
since the caller hears a repeat of the
announcement he just received seconds earlier.
Note:
In all of the above sequences, the call can
first ring telephones selected in system
programming for 12 or 24 seconds, and then
be routed to the Auto' Attendant if not
answered by any of the ringing stations. This
is called Auto Attendant delayed ring.
6.11.2
Built-in Auto Attendant
Programming
The following describes each of the programs required
for the built-in Auto Attendant feature. These
descriptions used along with Figures 6-41 - 44,
provide a comprehensive overview of built-in Auto
Attendant.
Program 78 (61, 62, and 63)-CO lines are assigned
for built-in Auto Attendant with this program. There is
no limit to the number of lines that can be assigned for
Auto Attendant, and each line can be set for any or all
of the ringing modes (DAY, DAY2, and NIGHT). See
Programs 81 - 89 record sheet notes and Chapter 9-
Instructions) to assign built-in Auto Attendant CO lines
for Delayed Ringing.
Programs 81 - 89-Assigns stations to ring if Auto
Attendant (AA) callers do not dial or AA calls are not
answered. Also, if not answered by a station (or
stations) set to ring during Immediate Ringing (or
delay 2 ring), incoming calls can be set to ring built-in
Auto Attendant announcement ports on a Delayed
Ringing basis.
Program 03-An RRCS (-4, -8 or -12) must be
installed on the RCTU common control unit for the
system to interpret DTMF tones generated by the CO.
Use this program to tell the system that the common
control unit is equipped with an RRCS.
6-62
January 1996