Troubleshooting Methods; Exporting All The Diagnostic Files; Exporting Headset Audio Diagnostic File - Yealink SIP-T3 Administrator's Manual

Troubleshooting Methods

Yealink phones provide feedback in a variety of forms such as log files, packets, status indicators and so on, which
can help you more easily find the system problem and fix it.
Topics

Exporting All the Diagnostic Files

Log Files
Resetting Phone and Configuration
Packets Capture
Watch Dog
Network Diagnostics
Analyzing Configuration Files
Device Status
Phone Reboot
Exporting All the Diagnostic Files
Yealink phones support three types of diagnostic files (including Pcap trace, log files, and BIN configuration files) to
help analyze your problem. You can export these files at a time and troubleshoot if necessary. The file format of the
exported diagnostic file is *.tar.
When exporting all diagnostic files, you can additionally choose to export audio diagnostic files for problem ana-
lysis. The file format of the exported diagnostic file is *.dat.
Procedure
1. From the web user interface, go to Settings > Configuration.
2. (Optional.) Check Audio Diagnostic File in the Export Addition Options field to choose to export audio dia-
gnostic files.
3. Click Start in the Export All Diagnostic Files field to begin capturing signal traffic.
The system log level will be automatically set to 6.
An audio diagnostic file named <firmware version>_<time>.dat is successfully saved to your local system.
4. Reproduce the issue.
5. Click Stop in the Export All Diagnostic Files field to stop the capture.
6. Click Export to open the file download window, and then save the diagnostic file to your local system.
A diagnostic file named <MAC>-DiagnoseInfo.tar is successfully exported to your local system.
Note : After exporting the diagnostic files, you can create a ticket to describe your problem at
support team will help you locate the root cause.

Exporting Headset Audio Diagnostic File

When the Yealink USB headset is connected to your T4XU/T5XW phone, you can export the related diagnostic files
of the headset to help analyze your problem.
Procedure
1. From the web user interface, go to Settings > Configuration.
2. Click Start in the Headset Audio Diagnostic field to begin capturing signal traffic.
3. Reproduce the issue.
4. Click Stop in the Headset Audio Diagnostic field to stop the capture.
An audio diagnostic file named <firmware version>_<time>.dat is successfully saved to your local system.
Note : After exporting the diagnostic files, you can create a ticket to describe your problem at
support team will help you locate the root cause.
Troubleshooting Methods
ticket.yealink.com , and Yealink
ticket.yealink.com , and Yealink
599