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• The Sciclone 384-channel low-volume head is warranted for one (1) year or 750,000 aspirate or dispense movements, whichever comes
first.
• The Sciclone 100nL head is warranted for one (1) year or 600,000 aspirate or dispense movements, whichever comes first.
• The laser component of the LabChip 3000 is warranted for the earlier of one (1) year from the date of installation or 8,000 hours of use.
• The use in a Sciclone inL10 of DMSO above 65% concentration, or any other system fluid not sanctioned for use by Caliper, will invalidate
this warranty as it relates to the pipetting head assembly.
If Caliper performs service on equipment and determines that any of the exclusions set forth in this Warranty apply, then Caliper shall charge
Customer its then-current current list prices for parts, labor and travel.
D. Limited-Life Parts
Limited-Life Parts are any parts that are exposed to solvents, reagents, or samples. Such parts include, but are not limited to syringes, valves,
seals and fittings. A pre-defined list of Limited-Life Parts are routinely replaced by Caliper Field Service Engineers during a PM visit or during
Caliper Repair Depot servicing. Otherwise, these parts are available from Caliper at current list prices and are designed for replacement by
Customer.
E. Equipment Return Policy
In servicing situations requiring the return of equipment to Caliper, equipment must be returned to Hopkinton, MA, USA, or another facility
designated by Caliper. Customer shall prepay shipping charges for equipment returned to Caliper, and Caliper will pay for return shipment to
Customer.
A Returned Material Authorization (RMA) must be obtained for any equipment being returned to Caliper. Contact the Caliper Technical Support
Center by telephone at (508)-435-9761, or via the Internet at
equipment to Caliper. Customer must complete a Caliper Chemical Questionnaire prior to the issuance of an RMA. All equipment returned to
Caliper must first be decontaminated to meet Caliper and United States Department of Transportation procedures and standards for the safety
of Caliper personnel.
F. Hazardous Limitation Statement
At no time will Caliper personnel perform service on unsafe equipment, perform service in unsafe environments or decontaminate
equipment to make it safe.
Prior to performing any service work, Caliper personnel will evaluate the condition of the equipment and the environment in which the
equipment is located. If Caliper determines that the equipment and/or the environment could be hazardous to Caliper personnel, Caliper
reserves the right to refuse to service the equipment.
II. MICROFLUIDIC CHIPS
Caliper warrants that microfluidic chips (each, a "Chip") purchased from Caliper by Customer will be free from defects in material and
workmanship for a period of sixty (60) days from the date of shipment (the "Warranty Period"). A "defect" for purposes of this Warranty is
defined as any failure that occurs during analysis of the first one hundred (100) samples being run on a Chip. During the Warranty Period, if
the Chip fails to comply with this Warranty, Caliper will repair or replace the Chip at its option and expense. If a Chip becomes damaged or its
performance otherwise deteriorates due to solvents and or reagents other than those supplied or expressly recommended by Caliper, Caliper
will replace the Chip at Customer's request and expense. No such replacement will extend the original Warranty Period. This Warranty does
not extend to any Chip which has been (a) the subject of an accident, misuse, or neglect, (b) modified by a party other than Caliper, (c) used in
a manner not in accordance with the instructions contained in the product User's Manual, or (d) used for an assay or application which has not
been approved by Caliper. All claims under this Warranty must be made within thirty (30) days of the discovery of the defect. Caliper's
obligations under this Warranty are limited to replacement as Caliper deems necessary to correct those failures of the Chip to comply with this
Warranty of which Caliper is notified prior to expiration of the Warranty Period.
III. GENERAL
CALIPER SPECIFICALLY DISCLAIMS ANY AND ALL OTHER PROMISES, REPRESENTATIONS, AND WARRANTIES, EXPRESSED OR
IMPLIED. THIS INCLUDES, BUT IS NOT LIMITED TO, THE PRODUCT'S CONDITION, ITS CONFORMITY TO ANY DESCRIPTION OR
REPRESENTATION, THE EXISTENCE OF ANY LATENT OR PATENT DEFECTS, AND IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL CALIPER BE LIABLE, WHETHER ARISING IN CONTRACT, TORT
(INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, FOR ANY LOSS OF PROFIT OR ANY OTHER COMMERCIAL
DAMAGES, INCLUDING, BUT NOT LIMITED TO, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR OTHER AND IN NO EVENT SHALL
CALIPER'S LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT. THERE ARE NO ORAL STATEMENTS, PROMISES,
REPRESENTATIONS OR OTHER WARRANTIES COLLATERAL TO OR AFFECTING THIS WARRANTY. THIS WARRANTY EXTENDS TO
BUYER ONLY AND NOT TO PURCHASERS OR USERS OF BUYER'S PRODUCTS.
No agent, employee, or representative of Caliper has any authority to bind Caliper to any affirmation, representation, or warranty concerning a
Caliper product that is not contained in Caliper's printed product literature or this Warranty. Any such affirmation, representation, or warranty
made by any agent, employee, or representative of Caliper will not be binding on Caliper.
P/N 113642 Rev. 1
Caliper Life Sciences, Inc. Product Warranty
techsupport@caliperls.com
or by fax at (508)-435-0950 before returning any
Caliper Life Sciences, Inc.
3
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