Table of Contents
Advertisement
I. INSTRUMENTS
®
Caliper
Life Sciences, Inc. ("Caliper") warrants your Caliper-manufactured instrument's hardware and firmware against defects in material
and workmanship for a period of one (1) year from the date of shipment, subject to the exclusions set forth below and: (i) the warranty for
TurboVap products shall be ninety (90) days from the date of shipment, (ii) the warranty for Limited-Life Parts (as defined below) shall be thirty
(30) days from the date of installation, and (iii) the warranty for cosmetic surfaces shall be thirty (30) days from the date of installation (each, a
"Warranty Period"). Ongoing service support after the Warranty Period may be available at an additional expense.
A. What is Included during the Warranty Period:
• unlimited emergency on-site repair services
associated labor and travel expenses.
• unlimited access to Caliper's Technical Support Center, which provides troubleshooting, repair instruction, service dispatching (other than
for TurboVap and Twister I), replacement part information and shipment.
• one pre-scheduled, on-site Preventive Maintenance and Diagnostic Servicing (PM) performed by a Caliper Field Service Engineer
visit includes the replacement of a pre-defined list of Limited-Life Parts exposed to fluidics, such as syringes, valves, seals and fittings. The
Caliper Field Service Engineer will perform comprehensive analysis and testing to confirm that the equipment is left operating to factory
specifications. Scheduling of the PM within the Warranty Period is flexible and determined by the customer after notification by the Caliper
Field Service Engineer. The servicing is typically scheduled six months after the equipment installation, but equipment usage rate and
availability may cause the date to vary.
• A completed Caliper Field Service Report provides thorough documentation of all maintenance and service work performed by the Caliper
Field Service Engineer during an on-site visit. Documentation is not provided when Caliper provides service via telephone, fax or email.
Any failure of a product to conform to this Warranty shall be corrected by replacing or repairing the affected product or refunding the purchase
price (as described below), in each case at Caliper's option. Parts replaced during the Warranty Period will be covered for the remaining term
of the original Warranty Period, or for thirty (30) days from time of replacement, whichever is longer. Such replacement parts may, at Caliper's
option, be new or remanufactured. All parts removed from warranted equipment become the property of Caliper. Caliper reserves the right to
satisfy its warranty obligations in full by refunding the purchase price of any non-conforming product, minus any service, validation, or travel
charges.
B. Customer Responsibilities
In order for a product to be covered under this Warranty, Customer must comply with the following terms:
• The equipment must be used under normal installation and application conditions as described in the product's User Manual.
• The equipment must be maintained as described in the User Manual.
• Only water or DMSO at a maximum concentration of 65% may be used as a system fluid in the Sciclone inL10. Any other system fluid must
be approved by Caliper before use in the inL10.
• Customer is responsible for making the equipment available for a PM visit during the Warranty Period. Caliper will not be held liable for a
missed PM visit due to restricted access to the equipment during the Warranty Period.
• When Caliper provides telephone, fax, or email support, Customer is responsible for completing any necessary documentation of the
service.
• If Customer maintains a change control/validation logbook as a permanent record, then Customer is responsible for entering all service
documentation into such logbook.
• Customer must perform the appropriate level of revalidation required as a result of the maintenance or service provided.
C. Exclusions
• Failure to comply with any of the Customer Responsibilities listed above will void this Warranty.
• Any alteration of hardware or software on products covered under this Warranty that are not performed by Caliper or an approved Caliper
vendor will void this Warranty.
• A product that has been subject to misuse, accident, negligence or improper transportation, handling, installation, storage, use, or
maintenance is not covered under this Warranty.
• Many Caliper products require the use of Caliper Automation Certified Disposables for proper operation. These may include, but are not
limited to: pipet tips, seals, labels and filters. Use of a Caliper product with any disposables other than the specified Caliper Automation
Certified Disposables will void this Warranty.
• This Warranty covers equipment manufactured by Caliper. Equipment purchased from other vendors is not covered by this Warranty.
• Damage to Limited-Life Parts caused by insufficient maintenance or cleaning practices or unauthorized applications are not covered under
this Warranty.
• This Warranty applies only to the original buyer and delivery location. It is not transferable to other buyers or locations without Caliper's prior
written approval.
1.
TurboVap and Twister I are not eligible for on-site service or a PM visit, and must be returned to Caliper's Repair Depot for
warranty service pursuant to the process set forth in Section E below.
P/N 113642 Rev. 1
Caliper Life Sciences, Inc. Product Warranty
1
, parts and software updates that affect original functional design specifications, their
Caliper Life Sciences, Inc. Product Warranty
1
. A PM
Caliper Life Sciences, Inc.
2
Advertisement
Table of Contents
