Ucd Overflow Station Assignment; Ucd Primary Agent Assignments - Vodavi STARPLUS Triad 1 System Programming Manual

UCD Group Programming

UCD Overflow Station Assignment

Programming Steps
1. Press the OVERFLOW ASSIGN flexible button (FLASH 60, Button #3).
2. Enter a station number to designate the UCD Groups Overflow
3. Press HOLD to save the entry. A confirmation tone is heard and the
Deleting an UCD Overflow Station
1. Press [#] three times.
2. Then press the HOLD button.
Description
When an Overflow Station is assigned, callers that remain in queue for a
specified amount of time are routed to the assigned Overflow Station.
The Overflow Station MAY NOT be one of the UCD Group stations. Only
CO calls transferred to a UCD Group, overflow to the Overflow Station
when RAN Tables are assigned.

UCD Primary Agent Assignments

Programming Steps
1. Press the PRIMARY AGENT flexible button (FLASH 60, Button #7).
2. To add a station as a primary agent of the UCD group, use the dial
Station.
U CD 5XX O VE R FLOW STAT ION
XXX
display updates.
The following message displays:
U CD 5XX P R IMAR Y A GE N TS
XXX XXX XXX
pad as follows:
Enter SSS 1 (SSS = station).
Press the HOLD button.
XXX XXX XXX
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