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ACD Group Programming
Description
A Primary Message Announcement may be assigned to the group. This
message is the first one presented to the caller, if the guaranteed
message has not been enabled and the call has been transferred to the
ACD Group.
This message plays after the Message Interval Timer expires and no
agents are available.
Secondary RAN
Programming Steps
1. Press the SECONDARY RAN flexible button (FLASH 60, Button #11).
2. Enter a valid number (1-8) for the desired RAN Announcement Table
3. Press HOLD to save the entry. A confirmation tone is heard and the
Description
A Secondary Message Announcement may be assigned to the group.
This announcement can be used for follow-up information after the
Primary messages.
Transferred RAN
Programming Steps
1. Press the TRANSFERRED RAN flexible button (FLASH 60,
2. Enter a valid number (1-8) for the desired RAN Announcement Table
The following message displays:
ACD 5 XX SE COND A RY R AN
X
or a (#) to remove the entry.
display updates.
Button #12). The following message displays:
ACD 5 XX XFE R R AN
X
or a (#) to remove the entry.
1- 8
1- 8
6-11
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