Acd Agent Recall; 911 Feature - Vodavi STARPLUS Triad 1 System Programming Manual

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ACD Agent Recall

Programming Steps
1. Press ACD AGENT RECALL button (FLASH 06, Button #12). The
2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
3. Press HOLD to save the entry. A confirmation tone is heard.
Description
The ACD Agent Recall allows/disallows calls that have been transferred
from an ACD Agent to recall the Agent.

911 Feature

Programming Steps
1. Press the 911 FEATURE flex button (FLASH 06, Button #13). The
2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
Description
The 911 Feature allows stations in the system to dial 911 without using
an access code. 911 calls are placed on 911 marked lines. If all lines are
busy, an existing call is dropped and the 911 call is placed.
When feature is enabled, Trunk Group/LCR Access Code 9 is not available.
following message displays:
ACD AG EN T R ECAL L
D ISA BLE D
[0] = Disabled
[1] = Enabled
following message displays:
91 1 FE AT UR E
D ISA BLE D
[0] = Disabled
[1] = Enabled
System Features 2 Programming
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