Acd No-Answer Recall Timer; Acd No-Answer Retry Timer - Vodavi STARPLUS Triad 1 System Programming Manual

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ACD No-Answer Recall Timer

Programming Steps
1. Press the NO-ANSWER RECALL TIMER flexible button (FLASH 61,
2. Enter a valid number which corresponds to 000-300 seconds.
3. Press HOLD to save the entry. A confirmation tone is heard and the
Description
If a call routed to a station via ACD is not answered by the ACD
Agent/Station before the No-Answer Recall Timer expires, the call is
returned to ACD Queue with the highest priority. In addition, the station
that failed to answer the ringing ACD call is placed into an out-of-service
(OOS) state. By default, the ACD No-Answer Timer is at 000 (disabled) and
is variable from 000–300 seconds.

ACD No-Answer Retry Timer

Programming Steps
1. Press the NO-ANSWER RETRY TIMER flexible button (FLASH 61,
2. Enter a valid number on the dial pad which corresponds to
3. Press HOLD to save the entry. A confirmation tone is heard and the
Button #5). The following message displays:
N O - AN S R ECA LL
00 0
display updates.
Button #6). The following message displays:
N O A N SWE R R ETR Y
30 0
000-999 seconds.
display updates.
0 00- 30 0
0 00- 99 9
ACD Timers