Related Manuals for Vodavi Talkpath
Summary of Contents for Vodavi Talkpath
- Page 2 VODAVI Communications Systems Inc. reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI Communications Systems, Inc. in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.
- Page 3 INTRODUCTION The infinite TalkPath™ is a powerful tool for telephone automation. With it, you can: • Receive voice messages. • Send voice messages. • Forward messages to a paging device or out- side number. • Record a personal greeting. • Verify the date and time a message was sent.
- Page 4 Voice prompts guide you through the operation of all the features. In fact, the infinite TalkPath™ is so easy to use that you almost do not need this manual. How- ever, by taking the time to read it, you get the most out of the product.
- Page 5 Special keys include the [✳] which replays the selec- tions of the current menu, and [#] which takes you back to the previous menu. (Use the [✳] at specific points in the program to gain access to system features.) Replays the current selections Hang up or Disconnect.
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Page 6: Voice Messaging
VOICE MESSAGING The following illustration shows the menu structure for Voice Messaging:... - Page 8 System Access Dial the internal extension or outside phone number of the system. Once connected, listen for a prompt similar to the following, “You have reached the voice mail center. Please enter the mailbox number of the person you are trying to reach”. Enter your mailbox number.
- Page 9 Whenever you access your mailbox the system plays a message about the number of new messages, and then the number of saved messages. For example, “You have two new messages and three saved messages”. After the message number prompt the menu provides the following options: To retrieve messages.
- Page 10 has been sent to the correct person. If a name is not recorded the caller hears, “Message will be sent to mailbox XXXX". Once the name has been recorded you can: To listen to the current name. To record again. When finished.
- Page 11 Password Change your password to keep messages confidential and prevent unauthorized use of your mailbox. The password can be changed as often as you like. The password is a four digit number, unless set other- wise by the system administrator. Select a code that is easy to remember but is not obvious.
- Page 12 Greeting The greeting is a personal message that callers hear when they dial a mailbox. The greeting usually tells the caller that you are not available, when you can be reached, and how to record a message. When you record a greeting, try speaking at a natural pace, per- haps just slightly faster than normal.
- Page 13 Instructing callers to “press any key” at the end of their messages allows them to select from a number of editing options: To send. To play the message. To cancel the message. To append to the message. To re-record the message.
- Page 14 To record a new Standard Greeting: Access your Voice Mail. For Personal Options. To edit any greeting type. To edit the standard greeting. To listen to the current greeting. To record the greeting Record your message. Press any key when finished recording.
- Page 15 Once the greeting has been recorded, you can: Press [1] to hear it. Press [2] to re-record. Press [3] to erase it. Press [#] to go back.
- Page 16 Retrieving Messages To retrieve messages: Enter your mailbox number + [✳] + password. Press [1] to retrieve a message. Message must be deleted or saved. When messages are retrieved, new messages are played back before previously saved messages, and they are played in the order they were received.
- Page 17 Even if a message is forwarded, it must be NOTES either deleted or saved. In most cases, you probably delete the message. If you save it, be aware that the system automatically erases messages after a period of time. This “time” is called the retention period and is typically set to a week or so, but ask the system administrator to be sure.
- Page 18 Sending a Message Enter your mailbox number + [✳] + password. Press [2] to send a message. Record your message after the tone. When finished, press any key. The following options are now available: After you have finished recording and before you press [1] to send the message, you are given the following options: You may want to practice by entering your own mail-...
- Page 19 If you need to edit the message, press any key on the telephone key pad instead of hanging up the phone to send the message. infinite TalkPath™ has the follow- ing options:...
- Page 20 Mailbox State The mailbox State determines how the system handles a call when someone tries to leave a message. Usually, this means playing the called party's personal greeting and then prompting the caller to leave a message. However, several other feature selections allow the call to be handled differently: Enter your mailbox number + password.
- Page 21 • Forward to an extension (option) - transfers the call to an extension instead of taking a message. • Forward to a menu - transfers the caller to a custom designed menu with a number of selec- tions. • Forward to a module - transfers the caller to a custom designed module with a number of selections.
- Page 22 Notification Message Notification instructs the system to contact you on receipt of a message by dialing an alternate phone number or activating a paging device. Enter your mailbox number + password. Press [8] for Personal Options. Press [8] for Other options. Press [1] for notification.
- Page 23 If you are not available when the system tries to reach you, it redials periodically until you receive the message.
- Page 24 Send Message To Distribution List Send Message To Distribution List allows the user to create a message and send it to a distribution list. To use this feature, the Lists setting in Class of Service must have been set to either Personal, System or both. Enter your mailbox number + [✳] + password.
- Page 25 Personal Distribution List If the infinite TalkPath™ system administrator has allowed it, you can create personal distribution lists and send messages to them. Enter your mailbox number + password. Press [8] for Personal Options. Press [8] for Other options. Press [3] for distribution list.
- Page 26 Press [#] to confirm or press [✳] to cancel. Guest Mailboxes The infinite TalkPath™ system allows users to create up to ten(10) guest mailboxes. Use Guest mailboxes where you can leave messages for individuals who do not have their own permanent mailbox on the system.
- Page 27 Once a guest mailbox is created, the guest mailbox creator has the following options: To list maiboxes. To create a mailbox. To delete mailbox. To edit mailbox greetings. To go back a menu.
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Page 28: Guest Instructions
Leaving Guest Messages The infinite TalkPath™ uses one guest mailbox greet- ing for all your guest mailboxes. This greeting is played every time any guest mailbox user accesses the guest mailbox. The guest greeting should be generic. For example: "To see if I left you a message, enter your guest mailbox number followed by the pound [#] sign."... - Page 29 After listening “Guest” can: Press [1] to replay messages Press [3] to play the next message Press [2] to reply to owner Press [8] to time stamp.
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Page 30: Automated Attendant
AUTOMATED ATTENDANT Use the Voice Mail Menu to access the Auto Attendant (Extension Settings) menu. Press [6] (Extended Options) on the Main Voice Mail menu to get to Auto Attendant functions. Automated Attendant also provides another useful function that allows users to set up a Voice Note Pad. - Page 31 Press [1] to set immediate Forward Press [2] to set Blind (Unsupervised Transfer, Press [3] to set Supervised Transfer. When infinite TalkPath™ forwards a call to an exten- sion the transfer can be: • Immediate Forward - Forwards the call im- mediately to the mailbox without trying to reach the extension.
- Page 32 • Unsupervised(Blind) - The call transfers im- mediately to the extension. In the event the call is not answered, the system does not forward the call or monitor the transfer. • Supervised - If the call is not answered, it is forwarded and the voice system monitors the transfer.
- Page 33 Voice Note Pad The Voice Note Pad is like a programmable data base used to record information that you want to retrieve later. Extended Options Notepad • Information Groups - Information is stored by Groups -- which can be any number from 1-8. Names for information groups might be: –...
- Page 34 To access the Voice Note Pad: Dial the internal extension or outside phone number. Enter your mailbox number. Press [✳]. Enter your password. Press [6] at the Mailbox Main Menu to go to Extended Options. Press [2] to access the Voice Notepad. When you access Voice Note Pad, the system plays any existing Note Pad Group numbers and then prompts for a number.
- Page 35 To create an Information Group: Enter new number + [#]. Record an Information Group Title (for exam- ple: Business Phones) When finished, press any key Modifying an existing group allows several options: – Creating note entries (IDs). – Changing an Information Group descrip- tion.
- Page 36 Press [1] to hear your recorded reminder again. Press [2] to record the reminder over again. Press [3] + [#] to delete the ID, Press [4] to append the ID, Press [#] to go back.
- Page 37 Index Automated Attendant: Call Transfer Options ....... 29 System Access .......... 29 Voice Note Pad ......... 31 Delete Lists ............. 24 Getting Started ..........3 Greeting ............10 Guest Instructions ........... 26 Guest Mailbox ..........24 Guest Messages, Leaving ....... 26 Introduction ............
- Page 38 Send Message to Distribution List ....22 Sending a Message .......... 16 Special Keys ............. 3 System Access ..........6 To record a new Standard Greeting ....12 Voice Messaging ..........4...