Table of Contents
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Page A Introduction
Description
The Zap Tone feature enables ACD agents in the headset mode, to have
ACD calls connected to them automatically. The feature removes the
requirement for the agent to press the ON/OFF button to answer ACD
calls. ACD calls are connected when the agent is logged into any group
and is available. By default, this feature is disabled.
CO Loop Pool
Programming Steps
1. Press the CO LOOP POOL flexible button (FLASH 50, Page A,
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
3. Press HOLD to save the entry. A confirmation tone is heard.
Description
The CO Loop Pool feature enables the station user to program CO Line,
Loop, and Pool Keys using flexible button programming. By default, this
feature is enabled.
Administration Access
Programming Steps
1. Press the ADMIN ACCESS flexible button (FLASH 50, Page A,
Button #17). The following message displays:
CO LOOP POO L F LEX
EN AB LE D
[0] = Disable
[1] = Enable
Button #18). The following message displays:
AD MIN ACCES S
D ISA BLE D
0- 1
0- 1
4-15
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