Guaranteed Ran; Primary Ran - Vodavi STARPLUS Triad 1 System Programming Manual

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Guaranteed RAN

Programming Steps
1. Press the GUARANTEED RAN flexible button (FLASH 60, Button #9).
2. Enter a valid number (1-8 for) the desired RAN Announcement Table
3. Press HOLD to save the entry. A confirmation tone is heard and the
Description
A Guaranteed Message announcement may be assigned to the group to
force callers to listen to the announcement prior to entering the queue or
ringing an agent.
Callers listening to this type of announcement may dial digits (up to 14)
using their dial pad. These digits can then be compared against the Local
Number/Name Translation Table and routed to destinations based on
table overrides. These digits (or a translation table entry's digit/name)
then show on an agent's display as calling number identification digits.
This RAN function is only used for incoming CO calls to ACD Groups.

Primary RAN

Programming Steps
1. Press the PRIMARY RAN flexible button (FLASH 60, Button #10). The
2. Enter a valid number (1-8) for the desired RAN Announcement Table
3. Press HOLD to save the entry. A confirmation tone is heard and the
The following message displays:
ACD 5 XX G UAR A NT EED R AN
X
or a (#) to remove the entry.
display updates.
following message displays:
ACD 5 XX P RIM AR Y R AN
X
or a (#) to remove the entry.
display updates.
ACD Group Programming
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