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7-14
Digital Voice Mail can be used as a RAN Announcer for UCD Groups. A
menu is provided to play the announcement, as well as collect DTMF
digits and route the caller to an alternate destination. In addition, a place
in queue and an average hold time message can be played to the caller.
The ability to detect DTMF, play average hold time, and place in queue
are all programmable in this area.
When using the Digital Voice Mail as a RAN Announcer, the following
options are available:
Option
0
Do NOT take a menu action on any DTMF dialed by the caller; DO NOT
play Place in Queue or Hold Time message. (Default)
1
Take menu action only on DTMF dialed by the caller; DO NOT play
Place in Queue or Hold Time message.
2
DO NOT take menu action on any DTFM dialed by user; play the Place
in Queue message only.
3
Take menu action on DTMF; play the Place in Queue message.
4
DO NOT take menu action on any DTFM dialed by user; play the Hold
Time Message only.
5
Take menu action on DTMF; play Hold Time message.
6
DO NOT take menu action on any DTFM dialed by user; play the Place
in Queue and Hold Time message.
(No Message Duration for type [4] entries is required.)
7
Take menu action on DTMF; play the Place in Queue and Hold Time
message.
8-9
Not used at this time
DVM software version must be 2.89 or greater to have RAN functionality.
Table 7-1: Voice Mail RAN Announcer Options
UCD Announcement Tables
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