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6-8
Description
After completion of a ACD call (on-hook) the agent is not subjected to
another ACD call for the duration of the Auto Wrap-Up Timer allowing
the agent to finish call related work or access other facilities. This lets
agents remove themselves from the group (e.g., DND, Call Forward) or
originate another call. By default, the ACD Auto Wrap-Up Timer is set for
4 seconds and is variable from 000-999 seconds.
Primary Agents
Programming Steps
1. Press the PRIMARY AGENT flexible button (FLASH 60, Button #7).
2. To add a station as a primary agent of the ACD group, use the dial
3. To delete a station from being a primary agent of the ACD group, use
4. To view primary agents in the ACD group, press button #7. (Each
The following message displays:
ACD 5 XX P RIM AR Y AG EN TS
EN D
pad as follows:
Enter SSS 1 (SSS = station).
Press the HOLD button.
the dial pad as follows:
Enter SSS 0 (SSS = station).
Press HOLD to save the entry. A confirmation tone is heard and
the display updates.
depression toggles through seven agents at a time.)
ACD Group Programming
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