1. Manuals
  2. Brands
  3. Vodavi Manuals
  4. Telephone System
  5. TALK PATH
  6. User manual

Vodavi TALK PATH User Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
T
ALK
P
ATH
TM
U s e r G u i d e
Issue 2 - May 2004
CD P/N: 250-14

Advertisement

Table of Contents
loading

Related Manuals for Vodavi TALK PATH

Summary of Contents for Vodavi TALK PATH

  • Page 1 U s e r G u i d e Issue 2 - May 2004 CD P/N: 250-14...
  • Page 2 Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.). VODAVI Communications Systems Inc. reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI Communications Sys- tems, Inc.
  • Page 3 Vodavi INTRODUCTION The TalkPath™ is a powerful tool for telephone automation. With it, you can: • Receive voice messages. • Send voice messages. • Forward messages to a paging device or outside number. • Record a personal greeting. • Verify the date and time a message was sent.
  • Page 4 Vodavi Voice prompts guide you through the operation of all the features. In fact, the TalkPath™ is so easy to use that you almost do not need this manual. However, by taking the time to read it, you get the most out of the product.

  • Page 5: Getting Started

    Vodavi Special keys include the [ ] which replays the ✳ selections of the current menu, and [#] which takes you back to the previous menu. (Use the ] at specific points in the program to gain ✳ access to system features.) Replays the current selections Hang up or Disconnect.

  • Page 6: Voice Messaging

    Vodavi VOICE MESSAGING The following two illustrations show the menu structure for Voice Messaging: Listen to Send a Messages Message WHIL E LI STENI NG Record Message when finished … [6] [0] Callback Sender press any key [6] [1] Move to Saved Msgs...
  • Page 7 Vodavi Extended Edit Personal Transfer to Options Options Mbx or Ext Auto Attendant [1] Greeting [2] Password [3] Name [4] Delete Sent Msg [1] Standard [8] Other [2] Temporary [8] Other [1] Notification Settings [1] Internal (Future) [2] Mailbox State...

  • Page 8: System Access

    That the [✳] key is the default key set at the NOTES factory and the system administrator may have changed this. 5. If you are connected to a Vodavi phone system, press the voice mail button (or dial the Voice Mail pilot number). The first four steps are performed automatically.
  • Page 9 Vodavi The System Administrator usually enables a First Time Help Feature that guides you through the process of recording your name, changing your password and recording a greeting. The following pages in this "User Guide" also describes these features. Whenever you access your mailbox the system...
  • Page 10 Vodavi Record Name Recording your name provides a personalized identity for your mailbox. For example, when a mailbox owner leaves a message from their mailbox the owner hears the following prompt, "Message will be sent to Your Name." The caller gets confirmation that the message has been sent to the correct person.
  • Page 11 Vodavi Once set, change the security using the same procedure as setting the original password. Press from the main menu. To edit a password. The system plays the current password. To keep the current password, or enter a new password followed by a [#] when finished.
  • Page 12 Vodavi • Time Sensitive - There are nine possible time periods defined by the system administrator. Check with the administrator using these prompts. An example of a typical or standard greeting might be, "Hello, this is Roger Smith. I'm either on the phone or out of the office.
  • Page 13 Vodavi To record a new Standard Greeting: 1. Access your Voice Mail. For Personal Options. To edit any greeting type. To edit the standard greeting. To listen to the current greeting. To record the greeting. Record your message. Press any key when finished recording.

  • Page 14: Retrieving Messages

    Vodavi Once the greeting has been recorded, you can: Press [1] to hear it. Press [2] to re-record. Press [3] to erase it. Press [#] to go back. Retrieving Messages To retrieve messages: 1. Enter your mailbox number + [ ✳...
  • Page 15 Vodavi Options available while and after listening to a message: W H IL E L IS T E N IN G A FT E R L IS T E N IN G [6] [0] Callback Sender Replay [6] [1] Move to Saved Msgs...

  • Page 16: Sending A Message

    Vodavi Reply - Use Reply to respond directly to the person who left you the message without having to enter a mailbox number. To use this feature, the message must have been sent from another mailbox owner. Date/Time - Gives the date and time that the message was sent.
  • Page 17 Vodavi After you have finished recording and before you press [1] to send the message, you are given the following options: You may want to practice by entering your own mailbox number and sending yourself a message. Reply To Sender The Reply to Sender option allows you to respond to a mailbox message.
  • Page 18 Vodavi If you need to edit the message, press any key on the telephone key pad instead of hanging up the phone to send the message. TalkPath™ has the following options: Mailbox State The mailbox State determines how the system handles a call when someone tries to leave a message.
  • Page 19 Vodavi The following selections are available for the State menu and a description of what they are used for: • Turn Greeting Off - disables the mailbox greeting. The caller only hears the tone to begin recording. The system provides this option only if "Turn Greeting On"...
  • Page 20 Vodavi Notification Message Notification instructs the system to contact you when a message is received by dialing an alternate phone number or activating a paging device. 1. Enter your mailbox number + password. 2. Press [8] for Personal Options. 3. Press [8] for Other options.
  • Page 21 Vodavi When the system calls you it says, "I have a new message for Your Name. Please enter your password to accept the message". Of course, you can access your messages manually at anytime. However, if you are expecting an important message or do not plan to be in the office, this feature provides added flexibility.
  • Page 22 9. Press [ ] to re-enter destination. ✳ Personal Distribution List If the Vodavi TalkPath™ system administrator has allowed it, you can create personal distribution lists and send messages to them. 1. Enter your mailbox number + password. 2. Press [8] for Personal Options.
  • Page 23 Vodavi Adding and Deleting Entries Use the instructions below to add to or delete entries from a distribution list. 1. Enter your mailbox number + password. 2. Press [8] for Personal Options. 3. Press [8] for Other options. 4. Press [3] for distribution list.

  • Page 24: Guest Mailboxes

    Vodavi Guest Mailboxes The TalkPath™ system allows users to create up to ten (10) guest mailboxes. Use Guest mailboxes where you can leave messages for individuals who do not have their own permanent mailbox on the system. Guests can receive messages only from you, the mailbox owner but they can reply to messages.
  • Page 25 Vodavi Leaving Guest Messages The TalkPath™ uses one guest mailbox greeting for all your guest mailboxes. This greeting is played every time any guest mailbox user accesses the guest mailbox. The guest greeting should be generic. For example: "To see if I left you a message, enter your guest mailbox number followed by the pound [#] sign."...

  • Page 26: Guest Instructions

    Vodavi Guest Instructions Have guests use the following instructions to retrieve their messages. You may want to make a copy of these instructions to provide users who have guest access to the Voice Mail system. 1. Call into the TalkPath™ system.

  • Page 27: Automated Attendant

    Vodavi AUTOMATED ATTENDANT Use the Voice Mail Menu to access the Auto Attendant (Extension Settings) menu. 1. Press [6] (Extended Options) on the Main Voice Mail menu to get to Auto Attendant functions. 2. Automated Attendant also provides another useful function that allows users to set up a Voice Notepad.
  • Page 28 Vodavi System Access Auto Attendant system access allows a mailbox user to set and edit the special features that come with the Automated Attendant. Access extension features through the Voice Mail Owner menu. The instructions below shows the Transfer Option selections for extensions. The TalkPath™...
  • Page 29 Vodavi When TalkPath™ forwards a call to an extension the transfer can be: • Immediate Forward - Forwards the call immediately to the mailbox without trying to reach the extension. • Unsupervised (Blind) - The call transfers immediately to the extension. In the event...
  • Page 30 Vodavi Voice Notepad The Voice Notepad is like a programmable data base used to record information that you want to retrieve later. Extended Options Notepad • Information Groups - Information is stored by Groups -- which can be any number from 1-8.
  • Page 31 Vodavi To access the Voice Notepad: 1. Dial the internal extension or outside phone number. 2. Enter your mailbox number. 3. Press [ ✳ 4. Enter your password. 5. Press [6] at the Mailbox Main Menu to go to Extended Options.
  • Page 32 Vodavi To create an Information Group: 1. Enter new number + [#]. 2. Record an Information Group Title (for example: Business Phones). 3. When finished, press any key. To create a new ID (example 222 for ABC Co.): 1. Enter ID + [#].
  • Page 33 Vodavi INDEX Automated Attendant: ......Call Transfer Options ........System Access ........Voice Note Pad ..........Delete Lists ..........Getting Started ............Greeting ........Guest Instructions ..........Guest Mailbox ......Guest Messages, Leaving ........... Introduction ..........Mailbox State ..........Notification ..........
  • Page 34 Vodavi ..........Record Name ........... Reply to Sender ........Retrieving Messages ....Send Message to Distribution List ........Sending a Message ..........Special Keys ..........System Access ....To record a new Standard Greeting ........... Voice Messaging Issue 2 - May 2004...

This manual is also suitable for:

Talkpath

Table of Contents