Call Factor - Vodavi STARPLUS Triad 1 System Programming Manual

ACD Group Programming

Call Factor

Programming Steps
1. Press the CALL FACTOR flexible button (FLASH 60, Button #14). The
2. Enter a valid number (0-999 minutes) for the desired call factor time.
3. Press HOLD to save the entry. A confirmation tone is heard and the
Description
The Call Factor feature is used exclusively with the digital voice mail to
provide the average call duration to the caller. This feature can be
activated from administration or the ACD supervisor can use a flexible
button, [580]+5XX (ACD Group number)+XXX (Call Factor), to enter the
factor (average call duration).
The following formula is used to calculate the average call duration:
(Place in Queue) (Call Factor)
----------------------------------------------
Number of Agents Logged into Group
following message displays:
ACD 5 XX CA LL FAC TOR
XXX
(0 disables this function.)
display updates.
0 -99 9
6-13