Call Center - Avaya G700 Installation And Upgrades

Call Center

The S8300 Media Server provides a excellent solution for a small call center. The S8300 Media Server
with the G700 Media Gateway supports the following call center capabilities:
•
All three Avaya call center packages:
— Avaya Call Center Basic
— Avaya Call Center Deluxe
— Avaya Call Center Elite
•
Up to 450 agents
•
A maximum of 16 ASAI links
•
Avaya G700 announcement software
Avaya G700 Announcement Software
Voice announcements are used in a call center environment to announce delays, direct customers to
different departments, and entertain and inform calling parties. The announcement capability is standard
and comes co-resident on the G700. The G700 announcement software has many of the functions of the
TN2501AP VAL circuit pack.
See Table 14, Comparison between the G700 Announcement software and the VAL circuit pack,
337 for differences between the Avaya G700 Announcement software and the VAL circuit pack. For
more information on Avaya G700 Announcement software, see the Administrator's Guide for Avaya
Communication Manager, 555-233-506, Chapter 13, "Managing Announcements".
Table 14: Comparison between the G700 Announcement software and the VAL circuit
pack
Area description
Requires hardware
Maximum storage
time per board for
TN750 or
TN2501AP
Concurrent Calls
per Announcement
Backup and restore
over LAN
Recording Method
Installation and Upgrades for G700 and S8300
December 2003
TN2501AP (VAL) circuit
pack
Yes
Up to 60 minutes at 64 Kbps
sample rate
50 when using a DEFINITY
Server SI or DEFINITY Server
CSI
1,000 when using the
DEFINITY Server R, S8500, or
S8700 Media Server
Yes
Use PC or telephone
Connecting Telephones and Adjunct Systems
Avaya G700 announcement
software
No
Up to 20 minutes at 64Kbps
uncompressed speech
1,000
Yes
Use PC or telephone
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Call Center
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