Avaya Aura Communication Manager Messaging Application; Call Center; About Avaya G450 Announcement Software - Avaya G450 Install Book

Avaya Aura Communication Manager messaging
application
The Avaya Aura™ Communication Manager Messaging application (formerly known as IA770)
runs as a process on the S8300 Server. Without the need for additional hardware, the software
processes touchtones, converts messages to the G.711 format, and converts text to speech.

Call center

The S8300 Server provides an excellent solution for a small call center. The S8300 Server with
one or more G450 Media Gateways supports the following call center capabilities:
All three Avaya call center packages:
●
- Avaya Call Center Basic
- Avaya Call Center Deluxe
- Avaya Call Center Elite
Avaya G450 announcement software
●

About Avaya G450 announcement software

Voice announcements are used in a call center environment to announce delays, direct
customers to different departments, and entertain and inform calling parties. The announcement
capability is standard and comes co-resident on the G450. You can substantially increase the
number of supported announcement files on the gateway if you install a compact flash and
increased RAM (see
the media-gateway form.

Avaya Aura Communication Manager messaging application

Installing the upgrade memory kit on page 79) and configure the G450 in
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