Avaya G700 Maintenance Manual
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Avaya G700 Maintenance Manual

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See also: Troubleshooting Manual , User Manual
Maintenance
for the
Avaya
G700 Media Gateway
™
controlled by an
Avaya
S8300 Media Server or an
™
Avaya
S8700 Media Server
™
555-234-101
Issue 2
October 2002

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Summary of Contents for Avaya G700

  • Page 1: Avaya G700 Media Gateway

    Maintenance for the Avaya G700 Media Gateway ™ controlled by an Avaya S8300 Media Server or an ™ Avaya S8700 Media Server ™ 555-234-101 Issue 2 October 2002...
  • Page 2 How to Get Help interfaces • Your Avaya-provided software applications, as well as their For additional support telephone numbers, go to the Avaya Web site: underlying hardware/software platforms and interfaces • Any other equipment networked to your Avaya products. http:/www.avaya.com/support/...
  • Page 3 • Center Wavelength: 1310 nm to 1360 nm • A reorder tone is received. Luokan 1 Laserlaite Avaya attests that this registered equipment is capable of providing Klass 1 Laser Apparat users access to interstate providers of operator services through the use of access codes.
  • Page 4 FCC before the SDoC process The telephone company may make changes in its facilities, equipment, was available. A list of all Avaya registered products may be found at: operations or procedures that could affect the operation of the equip- ment.

  • Page 5: Table Of Contents

    G700 Media Gateway Processor CLI ........
  • Page 6 Alarming on the Avaya S8300 Media Server ....... . 57...
  • Page 7 Media Module Replacement........76 Replacing an Avaya Expansion Module ....... . . 78 Replacing an Avaya Octaplane Stacking Module .
  • Page 8 Download Actions ..........147 Maintenance for S8300/S8700 and G700...
  • Page 9 MG-ANA (ANALOG MM711)..........193 System Technician-Demanded Tests: Descriptions and Error Codes ..194 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 10 Control Channel Looparound Test (#52) ....... 243 Maintenance for S8300/S8700 and G700...
  • Page 11 VAL Using The G700 ........
  • Page 12 Front Panel LEDs ..........281 Using G700 LED Panel Push-Buttons ....... . . 282 RED ALM or Alarm LED .
  • Page 13 Contents Appendix B CLI Reference for the G700 Media Gateway Processor Introduction ............309 Media Gateway - Administration CLI Set.
  • Page 14 ..........357 Maintenance for S8300/S8700 and G700...
  • Page 15 ..........363 INDEX Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 16: Issue 2 — October

    Contents Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 17: About This Book

    S8300 Media Server with an Avaya G700 Media Gateway system. It covers many of the faults and troubles that can occur in the system. Most maintenance requirements are simple procedures due to the self-testing nature of the system. Simple, traditional troubleshooting methods are sometimes sufficient to locate and clear faults. The traditional methods include substitution, visual inspections, continuity checks, and clarification of operating procedures with end users.

  • Page 18: Admonishments

    This sign is used to draw attention to possible toll-fraud issues. Security Issues To ensure the greatest security possible for customers, Avaya offers features such as toll-fraud protection and media encryption to reduce security-related liabilities. Contact your Avaya representative for more security information.

  • Page 19: Trademarks And Service Marks

    About this Book: Trademarks and Service Marks Trademarks and Service Marks This document contains references to the following Avaya trademarked products: • Avaya G700 Media Gateway • Avaya S8300 Media Server and Avaya S8700 Media Server ® • AUDIX • Cajun and CajunView ®...

  • Page 20: Where To Call For Technical Support

    Where to Call for Technical Support If you need additional help, the following resources are available. You may need to purchase an extended service agreement to use some of these resources. See your Avaya representative for more information. DEFINITY Helpline of Avaya (for help with feature...

  • Page 21: How To Order Documentation

    How to Comment on Documentation Avaya welcomes your feedback on our documentation. You can email comments to document@avaya.com or you can fax comments to 1-303-538-1741 or to your Avaya representative. Please mention name and number of the document. Maintenance for S8300/S8700 and G700...
  • Page 22 About this Book: How to Comment on Documentation Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 23: Chapter 1 Maintenance Strategy

    G700 Media Gateway. The Avaya S8300 Media Server with an Avaya G700 Media Gateway System For introductory information about the S8300 Media Server with the G700 Media Gateway, refer to the “Avaya MultiVantage Solutions Hardware Guide, 555-233-200”. What is the S8300 Media Server with G700...

  • Page 24: Maintenance Strategy

    S8300 Media Server with an Avaya G700 Media Gateway.” Maintenance Strategy This section provides an overview of the maintenance strategy for the S8300 Media Server with G700 Media Gateways. The maintenance strategy is intended to provide easy fault isolation procedures and to isolate problems to field replaceable parts.

  • Page 25: Accessing The S8300 Media Server With G700 Media Gateways For Maintenance

    S8300 Media Server and Avaya G700 Media Gateway.” There are several methods by which you can access Avaya S8300 Media Server with G700 Media Gateway for maintenance: • Remote access via ppp link • Telnet from customer LAN to the:...

  • Page 26: Media Module Maintenance

    S8300 Media Server or an Avaya S8700 Media Server” and “Media Module Replacement” on page 76. The S8300 Media Server is NOT hot swappable and can reset the entire G700 CAUTION: upon insertion or removal, as well as resetting each G700 that is currently regis- tered with it.

  • Page 27: Leds

    The G700 Media Gateway Processor Command Line Interface (MGP CLI) provides access to configurable and read-only data of all G700 subsystems as well as running test and displaying results. As a minimum, MGP CLI supports all functionality the Device Manager provides. It provides access to the status, parameters, and/or test of Media Modules, IP Entity Configuration, TFTP Servers, and DSP/VoIP resources.

  • Page 28: Upgrading Software

    Upgrading Software Upgrading Software For information on software upgrades, refer to “Upgrading/Downloading Software/Firmware” in the “Installation and Upgrades for the Avaya G700 Media Gateway controlled by an Avaya S8300 Media Server or an Avaya S8700 Media Server”. Maintenance for S8300/S8700 and G700...

  • Page 29: Chapter 2 Alarming

    • a severity level to indicate the priority of the alarm Alarms originating from an S8300 have a prefix denoting that of an S8300. The alarm log is viewable and follows that defined in “Maintenance for Avaya DEFINITY® Server R, 555- 233-117”...

  • Page 30: Alarm-Related Leds

    SNMP Manager Agent coverage SNMP management is a function of the Avaya MultiService Network Manager. For additional information, including information on event logs and trap logs, please refer to the “Avaya P333T User’s Guide”. Maintenance for S8300/S8700 and G700...

  • Page 31: Alarm And Error Reporting -- Avaya Multivantage Software

    • OFF-BOARD problems originate in a process or component that is external to the Media Module. MultiVantage Alarm Log Alarms logged by Avaya MultiVantage are stored in an alarm log. Access the alarm log to determine which alarms have been logged, and then clear them using alarm clearing procedures.

  • Page 32: Alarming Options

    • Media Modules, servers, and the Layer 2 Switching Processor are all capable of detecting internal failures and generating traps and alarms • The G700 detects faults and alerts the Media Server; the Media Server then raises an alarm • Avaya MultiVantage alarms reflect G700 health status •...

  • Page 33: Alarm Management

    Alarm Transmission to INADs A services organization, either the Avaya TSO or a VAR, receives alarms from the S8300 Media Server with G700 Media Gateways system and connects to the product for troubleshooting. There are currently two product-connect strategies: dialup modem access and VPN access over the Internet.

  • Page 34: Media Server Alarms

    2 Alarming: Media Server Alarms Media Server Alarms For specific information on Media Server alarms, refer to Chapter 4, Media Server Alarms Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 35: Chapter 3 G700 Traps And Alarms

    Table 4. G700 Boot Traps Command Description CMG could not find its If a G700 cannot register with its primary server, a trap of primary controller critical severity is sent, indicating that the primary server cannot be located. CMG could not find its Clears the trap.

  • Page 36: Qos Alarm Requirements

    • Can be viewed using the Web Interface Display Alarms option. • Can be viewed using the server’s Linux command almdisplay -v However, the format of these displayed alarms is slightly different. Using the G700 MO’s Event ID #1 (the first entry in...
  • Page 37 • “WRN” is the event’s severity (3rd column of Table • “07/17/2002:13:45“ is the event’s date and time stamp. • “121.1.1.2“ is the IP address for Telnet access to the alarmed G700 Media Gateway Processor (MGP). • “cmgMultipleFanFault” is an alarm description (4th column of...
  • Page 38 90% of its nominal speed for between 5 and 15 minutes. (This may be an early warning of overheating.) 1. Verify there are faults in the system. Use the Avaya™ G700 Media Gateway Processor (MGP) Command Line Interface (CLI) command show faults to display any faults on the G700.
  • Page 39 G700. 2. If there is a temperature fault, turn off the G700 and allow it to cool. 3. Reboot the G700. Check to see if the fans are working and/or if there is sufficient space around the G700 for air circulation.
  • Page 40 G700. 2. If there is a temperature fault, turn off the G700 and allow it to cool. 3. Reboot the G700. Check to see if the fans are working and/or if there is sufficient space around the G700 for air circulation.
  • Page 41 G700. 2. If there is a temperature fault, turn off the G700 and allow it to cool. 3. Reboot the G700. Check to see if the fans are working and/or if there is sufficient space around the G700 for air circulation.
  • Page 42 1. Check voltages. Issue the MGP CLI command show voltages to determine voltages for Media Modules and other components of the G700. Voltage may be reduced by a short in one of the Media Modules or a bad power supply.
  • Page 43 1. Check voltages. Issue the MGP CLI command show voltages to determine voltages for Media Modules and other components of the G700. Voltage may be reduced by a short in one of the Media Modules or a bad power supply.
  • Page 44 3 G700 Traps and Alarms: G700 Traps Table 5. G700 Alarms (SNMP Traps) to the Primary Media Server Event Trap Alarm Description / Recommendation Level cmgSyncSignalFault — Synchronization signal lost. 1. Check that provisioned clock-sync source has a good signal by...
  • Page 45 3 G700 Traps and Alarms: G700 Traps Table 5. G700 Alarms (SNMP Traps) to the Primary Media Server Event Trap Alarm Description / Recommendation Level cmgVoipHardwareFault — A DSP complex serving the VoIP engines has failed. 1. Check IP configuration.
  • Page 46 3 G700 Traps and Alarms: G700 Traps Table 5. G700 Alarms (SNMP Traps) to the Primary Media Server Event Trap Alarm Description / Recommendation Level cmgMemoryFault — The Media Gateway Processor has detected a low processor memory condition. If an attempt by a software module to allocate memory fails, or if available memory falls below four million bytes, this trap is generated.
  • Page 47 3 G700 Traps and Alarms: G700 Traps Table 5. G700 Alarms (SNMP Traps) to the Primary Media Server Event Trap Alarm Description / Recommendation Level cmgProcessRestart — a software module on the Media Gateway Processor failed. The Media Gateway Processor will attempt to restart the failing module.
  • Page 48 3 G700 Traps and Alarms: G700 Traps Table 5. G700 Alarms (SNMP Traps) to the Primary Media Server Event Trap Alarm Description / Recommendation Level cmgNoControllerFault — The Media Gateway does not have any controllers in its controller list. 1. Verify that the controller list is empty. From the MGP CLI, issue the command show mgc list to verify that there are no controllers listed.
  • Page 49 3 G700 Traps and Alarms: G700 Traps Table 5. G700 Alarms (SNMP Traps) to the Primary Media Server Event Trap Alarm Description / Recommendation Level cmgMgAutoReset — The Media Gateway Processor automatically reset (rebooted). The processor automatically resets when a critical error occurs from which it cannot recover.
  • Page 50 3 G700 Traps and Alarms: G700 Traps Table 5. G700 Alarms (SNMP Traps) to the Primary Media Server Event Trap Alarm Description / Recommendation Level cmgModuleAutoReset — A Media Module in the Media Gateway automatically reset (rebooted). A Media Module automatically resets when it fails a sanity test performed by the Media Gateway Processor.
  • Page 51 3 G700 Traps and Alarms: G700 Traps Table 5. G700 Alarms (SNMP Traps) to the Primary Media Server Event Trap Alarm Description / Recommendation Level cmgConfigUploadFault — An attempt to upload a configuration file failed. 1. Check the event log for an error message during the backup/restore process.
  • Page 52 3 G700 Traps and Alarms: G700 Traps Table 5. G700 Alarms (SNMP Traps) to the Primary Media Server Event Trap Alarm Description / Recommendation Level cmgVoipAutoReset — A VOIP (Voice Over IP) module in the Media Gateway automatically reset (rebooted). A VOIP module automatically resets when it fails a sanity test performed by the Media Gateway Processor.
  • Page 53 3 G700 Traps and Alarms: G700 Traps Table 5. G700 Alarms (SNMP Traps) to the Primary Media Server Event Trap Alarm Description / Recommendation Level 9. If the spare VOIP module fails to go into service, it is of course possible that the spare VOIP module is bad, as well.
  • Page 54 3 G700 Traps and Alarms: G700 Traps Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 55: Chapter 4 Media Server Alarms

    Table 31 include selected MultiVantage Media Server alarms. In an Avaya S8300 Media Server with G700 Media Gateway system they may come from either an S8300 or an S8700. Media Server Alarms In Avaya S8300 Media Server with G700 Media Gateway, a Linux-based Media Server (internal or external) is configured so that it serves as the trap collector and provides external alarm notification.

  • Page 56: Viewing The Alarm

    MultiVantage alarms, the technician uses the SAT interface. Clearing the Alarm Clear MultiVantage alarms with various SAT commands and corrective actions documented in the “Maintenance for Avaya DEFINITY® Server R, 555-233-117”. CAUTION: Only trained Avaya technicians should clear alarms. Maintenance for S8300/S8700 and G700...

  • Page 57: Obtaining Information From Multivantage Alarms

    Observe red LEDs on the Media Modules to determine where software or firmware had a problem. Use the reset command. Alarming on the Avaya S8300 Media Server S8300 Maintenance Commands can also be tested and corrected using SAT commands. Alarming on the External Media Server Maintenance for External Media Servers is the same as for the S8700 or DEFINITY servers.

  • Page 58: Alarming On The S8300 Functioning In Local Survivable Mode

    The S8300 Functioning in Local Survivable Mode sends an alarm when it becomes active. It also sends an alarm for every G700 that registers with it. It does NOT send alarms when IP phones register with it; rather, it sends a warning.

  • Page 59: S8700 Alarms

    “BACKUP_LOCATION.” S8700 Alarms The Virtual Announcement Media Module faults are managed as MultiVantage alarms. There is no change of alarming implementation from S8700 alarming. See “Maintenance for the Avaya S8700 Media Server for Multi-Connect Configurations, 555-233-143”. Maintenance for S8300/S8700 and G700...

  • Page 60: S8300 Alarms--_Wd

    1. Get a fresh copy of watchd.conf (from the CD for field, and from remote server or /root2 for the labs). 2. From the Web Interface, choose Alarms and Notification; select the appropriate alarm; choose Clear Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 61 2. If everything looks OK with step 1, further investigation of trace log is necessary. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 62 1. Verify that the file named in the log exists and is executable. 2. Verify that the string in watchd.conf is correct. 3. From the Web Interface, choose Alarms and Notification; select the appropriate alarm; choose Clear Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 63 2. If the application is down, use “start -s application” to start the application. 3. From the Web Interface, choose Alarms and Notification; select the appropriate alarm; choose Clear Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 64 Watch to see if alarm returns. The server should’ve rebooted by the time a support person can analyze the system. A reboot normally fixes problems with unresponsive software. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 65 Watch to see if alarm returns. The server should’ve rebooted by the time a support person can analyze the system. A reboot normally fixes problems with unresponsive software. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 66: S8300 Alarms--Env

    Possible Causes Motherboard’s Temperature reached Critical High Determining Cause Alarm condition present indicates the problem occurred. Resolution 1) look for any obstructions blocking the G700 fans 2) check for G700 fan alarms 3) clear alarms 4) shutdown 5) restart 6) If the alarm condition is not present, use “almclear -n #id”...
  • Page 67 Table 29. Alarm #47 Number Source login Event ID Alarm Level Minor Alarm Text Description Possible Causes Security violation Determining Cause Choose View Current Alarms Resolution Notify customer Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 68: S8300 Alarms--_Tm

    1. Backup translations to a unique location (for possible later diagnostic use) 2. Restore most recent previous translations. 3. Restart MultiVantage (reset System 4). 4. Notify Tier 3. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 69: Chapter 5 G700 Component Maintenance

    G700 Media Gateway components. G700 Component Maintenance Maintenance of the G700 Media Gateway components is performed by resident software. Components not maintained by the resident software, such as Media Modules, are maintained by Avaya MultiVantage Software in a manner similar to their DEFINITY server counterparts; see “Maintenance for Avaya DEFINITY®...
  • Page 70 Avaya Expansion Blank Avaya Octaplane Blank 700057060 Media Module Blanks 2 of 2 Table 33. Equipment List: G700 Power Cords G700 Power Cords Material Code: 170904 Apparatus Code: none Not Optional When you order this material code, a descriptive attribute will be required; the...

  • Page 71: Processors

    ComCode (for Maintenance Ordering Only): 108920026 AVAYA Cajun Equipment Use the information in Table 35 when ordering Avaya Cajun equipment for use with the Avaya S8300 Media Server with G700 Media Gateway system. Table 35. Avaya Cajun Equipment Avaya Cajun Equipment...
  • Page 72 5 G700 Component Maintenance: G700 Component Maintenance Table 35. Avaya Cajun Equipment Continued Avaya Cajun Equipment Material code: 108562927 CAJUN MOD P330 The X330-S2 provides 1000BSX UPLINK 2PT 1000Base-SX connectivity with two Multimode Fiber ports (up to 550 m,1804 ft)

  • Page 73: Replacing The S8300 Media Server

    Disengage the LED module and remove it from the G700. When you insert the S8300 Media Server into its slot on the left side of the G700, you must pull out the LED module to provide clearance for the S8300 Media Server.
  • Page 74 To prevent access to electrical hazards by unauthorized personnel and to ensure continued compliance to international radiated emissions requirements, all captive screws must be securely tightened such that they cannot be loosened without the use of a tool. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 75: Media Modules

    Apparatus Code: DMM6 Optional ComCode (for Maintenance Ordering Only): 108919986 DCP Media Module Material Code: 170898 Apparatus Code: DMM3 Optional ComCode (for Maintenance Ordering Only): 108919952 1 of 2 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 76: Media Module Replacement

    Any Media Module that does not agree with administration generates a process error and is flagged to the relevant administration form. The removal of the Media Modules is detected. Listings of the G700 circuit packs show the relevant slot location as having ‘no board.’...
  • Page 77 Undo the cables. Undo the captive screws and slide out the old Media Module. Position the Media Module squarely before the selected slot on the front of the G700 chassis and engage both sides of the module in the interior guides.

  • Page 78: Replacing An Avaya Expansion Module

    Avaya Expansion Modules, see “Avaya P330 Manager User Guide.” These modules may be mounted in the G700 in the Expansion Module slot on the left side of the faceplate. The G700 must be powered off before you insert or remove an Avaya Expansion Module.

  • Page 79: Replacing An Avaya Octaplane Stacking Module

    G700 Media Gateways can be mounted in equipment stacks with routers, switches, or other G700s. The stack is limited to ten elements. To link multiple units, each G700 must be equipped with an Avaya Octaplane Stacking Module which is mounted through the rear panel of the G700. See “Avaya MultiVantage Solutions Hardware Guide, 555-233-200”...

  • Page 80: Setting G700 Synchronization

    MM710 Media Module (DS1), it is usually advisable to set the MM710 up as the primary synchronization source for the G700. In so doing, clock sync signals from the Central Office (CO) are used by the MM710 to synchronize all operations of the G700. If no DS1 is present, it is not necessary to set synchronization.

  • Page 81: Avaya Tm Multivantage Software Maintenance

    That is, users will use the SAT commands to execute tests in the same manner as they would in Avaya MultiVantage. Note: Tests that do not run on the G700 will abort with Abort Code 1412. Tests that abort are listed under each MO, but are not described.

  • Page 82: Ip Telephones

    Refer to “4600 Series IP Telephone LAN Administration, 555-233-507” for trou- bleshooting details and error codes, as well as the phone administration informa- tion. The Avaya 4600-Series IP Telephones are relatively trouble-free. Table 37 provides the most common problems an end user might encounter. For other IP Telephone questions or problems, contact your Telephone System Administrator.
  • Page 83 If the connection is secure, verify that you are properly using an approved headset, base unit and/or adapter, as described in the list of approved Avaya Communication compatible Headsets. 2 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 84 All other IP Phone problems Contact your Telephone System Administrator. 3 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 85: Reset And Power Cycle

    Ethernet cables. However, because this type of power cycle involves reprogramming certain values, it should only be performed by your Telephone System Administrator. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 86: 6 Maintenance For S8300/S8700 And G700

    5 G700 Component Maintenance: IP Telephones Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 87: Chapter 6 Avaya Multivantage Software-Controlled Maintenance

    Avaya MultiVantage Software- Controlled Maintenance This chapter addresses G700 Media Gateway subsystems and components that are controlled by Avaya MultiVantage™ Software SAT commands. G700 Subsystems Maintained by MultiVantage The MultiVantage subsystems are listable via the ‘list config’ command and, in most cases, have some maintenance activities involved.

  • Page 88: Definity Server Equivalent Elements

    (e.g., 01A0704). This naming convention does not make physical sense for the Media Modules. Therefore a new convention was developed that meets the needs of the G700 Media Gateways, yet for portability to traditional administration maintains the 7 character field. Also, in traditional server administration there are many commands that either require port fields as an argument to the command or require a port field value be entered on the form.
  • Page 89 000 and 255). The IP address field returns a blank field until the Media Gateway registers for the first time. Once the G700 has registered, that IP address will always be displayed, even if the G700 becomes unregistered, until a G700 with a different IP address is validly registered with the same administered identifier.

  • Page 90: The Enable/Disable Announcement-Board Command

    Figure 5. Status MG-Announcements Screen status mg-announcements Page 1 of x MEDIA GATEWAY ANNOUNCEMENT STATUS Gateway Number Announcements Active? Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 91: The List Media-Gateway Command

    The IP address field returns a blank field until the G700 registers for the first time. Once the G700 has registered, that IP address will always be displayed, even if the G700 becomes unregistered, until a G700 with a different IP address is validly registered with the same administered identifier. The populated IP address is persistent over reboots.

  • Page 92: The List Configuration Media-Gateway Command

    Note: Those with none as the number of assigned ports display blanks. The virtual Slot V8, assigned to Analog Messaging, and the virtual Slot V9, assigned to Announcements, display sixteen (16) ports. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 93: The Status Media-Gateway Command

    01 and the max number of assigned ports for each Media Module type when that port is assigned. Module Number displays in the format of GGGVM, where GGG is the G700 number and VM is the module number (V1-V4) or the virtual slots V8 or V9.

  • Page 94: Hidden Multivantage Sat Commands

    G700s administered Hidden MultiVantage SAT Commands There are certain Avaya MultiVantage™ Software 1.2 SAT commands that have no practical use or are not supported. These commands are removed from the S8300 Media Server/LSP software to prevent any misunderstanding or confusion as to what functions are supported. The S8300 Media Server/LSP has a subset of the MultiVantage software code.
  • Page 95 (loudspeaker) (loudspeaker) pgate pgate ipserver-interface synchronization synchronization isdnpri-testcall system-parameters system-parameters measurement (atm) (ipserver-interface) (ipserver-interface) measurement (clan) measurement (modem-pool) modem-pool pgate Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 96 (car- rier) packet-inter- port_network pnc-standby hardware-group (pnc) face pgate-port tone-clock host-adapter tone-clock interface port-network isdnpri-testcall switch-node led (switch-node) synchroniza- maintenance tion system mass-storage modem-pool network-control packet-interface synchronization tone-clock Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 97: Maintenance Commands

    Categories of maintenance commands • Avaya MultiVantage™ Software 1.2 SAT commands • Avaya™ G700 Media Gateway Processor CLI commands Since the Media Module have many of the same Maintenance Objects as the DEFINITY server circuit packs, many of the same operations apply, as follows: •...

  • Page 98: System Resets

    6 Avaya MultiVantage Software-Controlled Maintenance: System Resets • If an invalid G700 number is entered with the test command for a Media Module board or port, the following message is displayed: “xxxx” port/board is not valid. • Tests that are called for but that cannot run on a Media Module abort with the abort code 1412.

  • Page 99: Maintenance Objects

    Alarm and Error logs and as output of various commands such as test board. G700 Media Gateway MOs The following list shows new, G700 specific maintenance objects. Other maintenance objects have been modified slightly for G700.

  • Page 100: Mo Groupings By Mm Type

    DS1 Tie Trunk (TIE-DS1) DS1 ISDN Trunk (ISDN-TRK) ISDN-PRI Signaling Link Port (ISDN-LNK) ISDN-PRI Signaling Group (ISDN-SGRP) Wideband Access Endpoint Port (WAE- PORT) Voice Announcements (MultiVantage) Board (MG-ANN) Announcement Ports (VAL-PT) Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 101: Mo Test Commands

    Each command is arranged according to a standard command syntax. For G700 systems: Where GGG is the G700 Number, the character V indicates that this system is a G700, S is the slot number from 1 to 4, and PP is the port number from 1 to 32.

  • Page 102: Alarm-Pt (Alarm Port)

    Alarm-Port Note: You must consult local records for the location and designation of the equipment rack where the G700 is mounted. The Alarm Port MO provides on-board maintenance for an analog line port that is administered as an external device alarm port. Test are provided to verify the analog line ports ability to detect an external device alarm.

  • Page 103: System Technician-Demanded Tests: Descriptions And Error Codes

    EXT-DEV failure before retesting. If the port has no EXT-DEV failure, retry the command at 1-minute intervals for a maximum of 5 times. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 104: Station Status And Translation Audits And Updates Test (#36)

    2000 ABORT Response to the test request was not received within the allowable time period. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 105: An-Ln-Pt (Analog Line Port)

    Analog Line Port Note: You must consult local records for the location and designation of the equipment rack where the G700 is mounted. The MM711 Analog Trunk and Line Media Module provides 8 ports, each of which may be administered in any of several ways, as described in maintenance object MG-ANA .

  • Page 106: Error Log Entries And Test To Clear Values

    - 40977 indicates that no terminal equipment was connected when ringing was attempted. • Run the short test via the test port GGGVSpp command, and follow the procedure for the results of Test #48. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 107: System Technician-Demanded Tests: Descriptions And Error Codes

    NPE Crosstalk Test (#6) Note : This test will abort with Error Code 1412. Station Status and Translation Audits and Updates Test (#36) *D = Destructive; ND = Nondestructive Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 108: Battery Feed Test (Also Called Port Diagnostic Test) (#35)

    To enable the test for a particular station being tested, enter change station extension. Change the Test? field on the station form to y . 1 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 109 Module because this port is inoperative. Investigate user-reported troubles on this port by running other port tests, by examining station wiring, or by inspecting the station. 2 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 110: Station Status And Translation Audits And Updates Test (#36)

    If the port is in use, wait until the port is idle before testing. Retry the command at 1-minute intervals no more than 5 times. If the test continues to abort, escalate the problem. 1 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 111 The software and the port processor have the same status. Investigate user-reported troubles on this port by running other port tests, by examining station wiring, or by inspecting the station. 2 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 112: Station Present Test (Also Called Ringing Application Test) (#48)

    Necessary system resources could not be allocated to run this test. Retry the command at 1-minute intervals no more than 5 times. If the test continues to abort, escalate the problem. 1 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 113 System resources required to run this test are not available. Retry the command at 1-minute intervals no more than 5 times. If the test continues to abort, escalate the problem. 2 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 114 ID and the port. If this is not the case, check to make sure that a valid board is inserted. 3 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 115: Co-Ds1 (Ds1 Co Trunk)

    DS1 CO Trunk Note: For Avaya G700 systems you must consult local records for the location and designation of the equipment rack where the G700 is mounted. A Major alarm on a trunk indicates that alarms on these trunks are not downgraded by the set options command and that at least 75 percent of the trunks in this trunk group are alarmed.

  • Page 116: Error Log Entries And Test To Clear Values

    • (h) Error Type 1793— DS1 Interface Media Module is out-of-service. Look for MG-DS1 errors in the Hardware Error Log. Refer to the DS1 Trunk Media Module or MG-DS1 Media Module Maintenance documentation for details. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 117: System Technician-Demanded Tests: Descriptions And Error Codes

    Translation updates include the following data: trunk type (in/out), dial type, timing parameters, and signaling bits enabled. The port audit operation verifies the consistency of the current state of trunk. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 118 If the trunk is out-of- service. Enter release trunk to put the trunk back into in-service. Retry the test command. 1 of 2 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 119 (even though the reset board command does work). The software puts the hyperactive board back in service after the hyperactivity clears. 2 of 2 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 120: Co-Trk (Analog Co Trunk)

    GGGVSpp l Analog CO Trunk Note: For Avaya G700 systems you must consult local records for the location and designation of the equipment rack where the G700 is mounted. **A MAJOR alarm on a trunk indicates that alarms on these trunks are not downgraded by the set options command and that at least 75% of the trunks in this trunk group are alarmed.

  • Page 121: Ground Start Operation

    4 . PBX On-Hook first (Drop Message): Open the Tip-Ring Loop, no loop current a . CO Response: Open circuit on Tip 5 . CO On-Hook first (Disconnect): Open circuit on Tip, no loop current Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 122: Error Log Entries And Test To Clear Values

    *Run the Short Test Sequence first. If all tests pass, run the Long Test Sequence. Refer to the appropriate test description and follow the recommended procedures. **Major alarms may be downgraded to Warning alarms based on the value used in the set options command. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 123 Release the port. If users continue to report troubles, check for other errors and make test calls to determine whether the problem should be referred to the CO . 1 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 124 If this is a hard fault, the dial tone test and all outgoing calls should also fail. Check for other errors. 2 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 125 Busyout the affected port, and run a long test. If CO Demand Diagnostic Test #3 passes and this error keeps occurring, refer problems to CO . Release the port. 3 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 126: System Technician-Demanded Tests: Descriptions And Error Codes

    MFT/Range Extenders are being used. If extenders are present, then there is a good chance that there is excessive loop current, which will cause Test #3 to log errors. However, all else being normal, these errors should not affect the customer. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 127: Dial Tone Test (#0)

    5 times. 1005 ABORT Trunk has been administered as incoming-only; dial tone can only be obtained on outgoing trunks. This is a normal condition. 1 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 128 CO. If problem remains at port, replace circuit pack and repeat test. 1009 PASS Detected tone was not pure dial tone. No action required. 2 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 129: Co Demand Diagnostic Test (#3)

    You must wait until the port is idle before retesting. If the port status is idle, retry the command at 1-minute intervals for a maximum of 5 times. 1 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 130 Repeat test with CO line removed. If test fails, replace the Media Module. If test passes, the CO may be drawing too much current. Refer problem to CO . 2 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 131: Port Audit Update Test (#36)

    System resources required to run this test were not available. If the port status is idle, retry the command at 1-minute intervals for a maximum of 5 times. 1 of 2 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 132 Issue the reset board command. Issue the release busy board command. Issue the test board command. This should re-establish the linkage between the internal ID and the port. 2 of 2 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 133: Did-Ds1 (Direct Inward Dial Trunk)

    If the DS1 Media Module is out-of-service, then all trunks on the DS1 Interface Media Module are put into the out-of-service state and a Warning alarm is raised. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 134: Error Log Entries And Test To Clear Values

    Run Short Test Sequence and investigate errors (if any). • (c) Error Type 18—The trunk has been taken out of service by a demand busyout. No calls can be made on this trunk. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 135: System Technician-Demanded Tests: Descriptions And Error Codes

    : This test will abort with Error Code 1412 Conference Circuit Test (#7) Note : This test will abort with Error Code 1412 Port Audit and Update Test (#36) *D = Destructive; ND = Nondestructive Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 136: Port Audit And Update Test (#36)

    If the trunk is out-of- service. Enter release trunk to put the trunk back into in-service. Retry the test command. 1 of 2 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 137: Did-Trk (Direct Inward Dial Trunk)

    Settings must be compatible with the local environment and with parameter settings on the far-end. Refer to Administrator’s Guide for Avaya MultiVantage™ Software, 555-233- 506, for information on how to administer trunks. The Application Notes section of that book shows the correct settings for administrable timers and other parameters on a country-by-country basis.

  • Page 138: Did Trunk Operation

    If a particular port is detected as not in use, a call to the CO will be necessary to get the connection back in service. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 139: Error Log Entries And Test To Clear Values

    • (a) This condition occurs when the tone detector times out waiting for digits. Change wink/immediate-start parameter to wink/immediate-start and rotary/tone-dial parameters. 1) Verify trunk administered wink/immediate-start parameter. 2) Test trunk using BUTT set. 3) Refer problem to CO . Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 140 Check status on the trunk. If trunk went idle, then replace clips. If trunk is still active but unable to place calls, refer problem to the CO . Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 141: System Technician-Demanded Tests: Descriptions And Error Codes

    Port Diagnostic Test (#35) Looparound and Conference Circuit Test (#33) Note: This test will abort with Error Code 1412 Port Audit Update Test (#36) *D = Destructive; ND = Nondestructive Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 142: Port Diagnostic Test (#35)

    2100 ABORT Could not allocate the necessary system resources to run this test. Retry the command at 1-minute intervals a maximum of 5 times. 1 of 2 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 143 Issue the test board command. This should re-establish the linkage between the internal ID and the port. If the problem persists, replace the circuit pack. 2 of 2 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 144: Port Audit Update Test (#36)

    This test passed. Translation information was successfully updated on the Media Module. If signaling troubles are reported (Error Types 1, 257, or 513), verify translation for this port. Refer problem to the CO . Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 145: Dig-Line (Digital Line)

    Digital Line Note: You must consult local records for the location and designation of the equipment rack where the G700 is mounted. DIG-LINE maintenance monitors and tests ports on digital line Media Modules and the hardware connected to those ports for lines administered as a digital station. These include stations with just a digital voice terminal and stations with a digital voice terminal and a linked data module.

  • Page 146: Programmable Terminals

    Adjunct Levels System level 84xx (Transmission & Sidetone) Handset Expander Option System level 84xx Administrable Options (Speakerphone & Mute Per-terminal 84xx Button) Administrable Softkeys Per-terminal, 8410D, 8434D System level Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 147: Nonvolatile Memory

    As shown in the previous Table 18, these changes can be for a specified terminal or may be system-wide. If the change is Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 148: Demand Download Actions

    When this code is followed by a “#”, the programmable parameters for the current terminal are downloaded when the terminal goes on hook. When this code is followed by an extension, the programmable parameters for the specified station are downloaded. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 149: Status Of Parameter Downloads

    • Terminal is in the Programming Disabled state. • Terminal is in the Local Program Options Mode. • Terminal is disconnected or out of service (use status station command). Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 150: Error Log Entries And Test To Clear Values

    **Major alarms may be downgraded to Warning alarms based on the value used in the set options command. Notes: Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 151 • (k) No terminal is connected to the Digital Line board. No maintenance action is required. • (l) An uplink message has been logged indicating that the Electric Power Feed (EPF) is on with no load on it. No action is necessary. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 152: System Technician-Demanded Tests: Descriptions And Error Codes

    Table 22. TEST#11 Digital Line Electronic Power Feed Test Error Test Description/ Recommendation Code Result ABORT Internal system error Retry the command at 1-minute intervals a maximum of 5 times. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 153: Dig-Line Station Lamp Updates Test (#16)

    This test lights all lamps on the terminal as specified. The lamp updates will run only if the station is in-service. The status of the station is checked and the lamp updates are blocked from taking place if Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 154 Digital Line test results may indicate related problems that do not allow the lamps to light. Investigate by using other Digital Line port tests, and by examining the station, wiring, and connections. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 155: Digital Station Audits Test (#17)

    Table 24. TEST#17 Station (Digital) Audits Test Error Test Description/ Recommendation Code Result ABORT Switchhook audit timed out. 1 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 156 Station Audits passed. This Digital Port Media Module is functioning properly. If complaints persist, investigate by using other port tests, and by examining the station, wiring, and connections. 2 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 157: Diod-Trk (Diod Trunk)

    DIOD Trunk Note: You must consult local records for the location and designation of the equipment rack where the G700 is mounted. A MAJOR alarm on a trunk indicates that alarms on these trunks are not downgraded by the set options command and that at least 75 percent of the trunks in this trunk group are alarmed.

  • Page 158: Loop Start Operation

    3 . PBX On-Hook (Drop Message): Open Tip-Ring loop, no loop current CO Response: CO goes to idle state (see Note) Note: CO does not normally provide an On-Hook (Disconnect) signal. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 159: Error Log Entries And Test To Clear Values

    This indicates that the CO releases the trunk at least four minutes after the PBX dropped the call. This error code is only logged as an informational event and causes no other testing to occur. • (f) Dial-Tone Test Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 160: System Technician-Demanded Tests: Descriptions And Error Codes

    Table 28. Order of Investigation Order of Investigation Short Test Long Test D/ND* Sequence Sequence NPE Crosstalk Test (#6) Note: This Test will abort with Error Code 1412 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 161: Port Audit Update Test (#36)

    If the trunk is out- of-service, continue to Step 2. Enter release-trunk command to put trunk back into in-service. Retry the test command. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 162: Isdn-Lnk (Isdn-Pri Signaling Link Port)

    *pp is 24 for 24-channel interfaces and 16 for 32-channel interfaces. Note: You must consult local records for the location and designation of the equipment rack where the G700 is mounted. **For additional related information, see USD1-BD and DS1-MM MOs.

  • Page 163: Hardware Error Log Entries And Test To Clear Values

    Maintenance will not start any testing or generate any alarms in response to this error. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 164: System Technician-Demanded Tests: Descriptions And Error Codes

    Re-attach the disconnected PRI terminal adapter Disable the rollabout video feature on this board by entering change ds1 GGGVSpp and set the field labeled “Alarm when PRI Endpoint Detached?” to “y.” Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 165: Isdn-Sgr (Isdn-Pri Signaling Group)

    An ISDN-PRI Signaling Group is a collection of B-channels for which a given ISDN-PRI Signaling Channel Port (D-channel) carries signaling information. B-channels carry voice or data and can be assigned to DS1 ISDN trunks (ISDN-TRK) or PRI endpoint ports (PE-BCHL). Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 166: Error Log Entries And Test To Clear Values

    Table 35. ISDN-PRI Signaling Group Error Log Entries Error Associated Test Alarm On/Off Test to Clear Type Data Level Board Value test sig-group grp# 1 (a) None 1 of 2 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 167 Signaling Link Hardware Check) in the test sequence. When the link does recover, the B-channels will be negotiated back to the In-Service state and their alarms will be retired. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 168 They provide added data that may prove useful when tracking down obscure networking and routing problems. The following table provides more information: Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 169 Follow same recommendations as for Error Type 1. The switch sent an ISDN message to the far-end switch or terminal adapter which did not respond in the allotted time. 1 of 4 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 170 ISDN trunks or PRI endpoints and no other cause can be found, escalate the problem and provide the next tier with this Error Log information. 2 of 4 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 171 Also, investigate whether or not the calling and called endpoints are compatible (for example, some ISDN switches may not allow a voice station to call a data extension). 3 of 4 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 172: System Technician-Demanded Tests: Descriptions And Error Codes

    Table 38. Primary Signaling Link Hardware Check (#636) Error Test Description/ Recommendation Code Result ABORT Internal system error Retry the command at 1-minute intervals a maximum of 5 times. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 173: Remote Layer 3 Query (#637)

    ISDN Layer 3 SERVice message, which requires a response from the far end (similar to performing Test #256 on an ISDN trunk. The test will not be performed if there are no B- Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 174 Retry the command at 1-minute intervals a maximum of 5 times. FAIL Internal system error. See description of ABORT with error code 2500. 1 of 2 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 175: Secondary Signaling Link Hardware Check (#639)

    MM-DS1 Media Module. This test will abort if a Secondary D-channel is not administered for the signaling group. If there are problems with the ISDN-PRI Secondary Signaling Channel port (ISDN-LNK), also investigate the MM710. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 176: Layer 2 Status Test (#647)

    The Primary and Secondary Signaling Link Hardware tests (test 637 and 639) and the Remote Layer 3 Query test (test 637) will detect most problems caused by hardware failures or incorrect Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 177 Secondary Signaling Channel (D-channel) at the far end has been administered correctly. Verify that the DS1 port used for the Secondary D-channel has not been busied out at the far end. 1 of 2 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 178 Issue the reset board command. Issue the release busy board command. Issue the test board long command. This should re-establish the linkage between the internal ID and the port. 2 of 2 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 179: Isdn-Trk (Ds1 Isdn Trunk)

    GGGVSpp l DS1 ISDN Trunk Note: For Avaya G700 Media Gateway systems you must consult local records for the location and designation of the equipment rack where the G700 is mounted. For additional repair information, see also DS1-BD for TN767 ports and MM710.

  • Page 180: Alarming Based On Service States

    The status trunk command displays the following possible service states for ISDN trunks. Table 43 gives recommended procedures for each state. • In-Service ( INS ) The B-channel is in its normal operating state. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 181 • Call Activity States The in-service service state also has a call activity component. - Active A call is connected over the B-channel (for example, in-service/active). Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 182 Check status of the far-end being tested. switch. Wait for testing to finish. in-service None Normal operating state *ISDN-TRK alarms; alarms against other objects may also be present. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 183: Error Log Entries And Test To Clear Values

    • (c) Possible protocol mismatch or far-end may be out-of-service. Many truck problems are caused by incorrect settings of parameters on the trunk group administration form. Settings must be compatible with the local environment and with parameter Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 184 (cutoffs) are reported by users of the ISDN-PRI trunks. The meanings of Aux Data values are shown below; ignore any others. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 185: System Technician-Demanded Tests: Descriptions And Error Codes

    Always investigate tests in the order presented in the table below when inspecting errors in the system. By clearing error codes associated with the NPE Crosstalk Test, for example, you may also clear errors generated from other tests in the testing sequence. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 186: Audit And Update Test (#36)

    Sequence Sequence NPE Crosstalk Test (#6) Note: This Test ABORTS when run on a Avaya G700 Media Gateway system. Conference Circuit Test (#7) Note: This Test ABORTS when run on a Avaya G700 Media Gateway system. Audit and Update Test (#36)

  • Page 187: Signaling Link State Check Test (#255)

    ABORT Maintenance is disable on this trunk. Enable maintenance by entering “y” in the “Maintenance Tests?” field on page 2 of the change trunk-group form. 1 of 2 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 188: Service State Audit (#256)

    If an incoming call is presented with the trunk in such a state, a Service State Audit is immediately be attempted (the switch does not wait for the 15-minute cycle, but tries to recover immediately). Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 189 Consult procedures for ISDN-SGR (ISDN-PRI Signaling Group) and ISDN-LNK ( ISDN Signaling Link Port). FAIL Internal system error Retry the command at 1-minute intervals for a maximum of 5 times. 1 of 2 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 190: Call State Audit Test (#257)

    If a reply is not received within the 2 minute window, a protocol time-out violation will be recorded in the error log against the associated signaling channel (ISDN-LNK, Error Type 1). Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 191 Issue the reset board command. Issue the release busy board command. Issue the test board long command. This should re-establish the linkage between the internal ID and the port. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 192: Med-Gtwy (Media Gateway)

    Error Type 257 will be logged against this LSP. • (c) Error Type 513 : this error type indicates that there is a problem on the G700. Log on to that G700 and check the error log for problems.

  • Page 193: Mg-Ana (Analog Mm711)

    MODULE Note: You must consult local records for the location and designation of the equipment rack where the G700 is mounted. The MM711 Analog Trunk and Line Media Module provides 8 ports, any of which may be administered as one of the following: Table 54.

  • Page 194: System Technician-Demanded Tests: Descriptions And Error Codes

    LAN connectivity. ANN-VMM also allows for LAN backup and restore of announcement files and the use of customer provided waveform (.WAV) files. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 195: System Technician-Demanded Tests: Descriptions And Error Codes

    6 Avaya MultiVantage Software-Controlled Maintenance: MG-BRI (BRI Trunk Media Module MM720) The ANN-VMM hardware is located on the G700 mother board. MultiVantage maintenance software supports the ANN-VMM by using a virtual board concept to allow for board insertion and maintenance testing. The virtual slot location is V9.
  • Page 196 4-wire Basic Rate interface to a Network Termination. Terminal Equipment Basic Rate network-side 2-wire line interface. TN556B ISDN-BRI 4-Wire S/T-NT Line (A-law) TN 2185 ISDN-BRI 4-Wire S Interface (Trunk Side) Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 197: Error Log Entries And Test To Clear Values

    * Run the Short Test Sequence first. If all tests pass, run the Long Test Sequence. Refer to the appropriate test descrip- tion and follow the recommended procedures. Notes: • (a) Error Type 1 – The circuit pack stopped functioning or is physically removed from the system. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 198 • (h) Error Type 3840 – The circuit pack received an inconsistent down-link message (a bad header, port number, data, subqualifier, or logical link) over the Control Channel. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 199: System Technician-Demanded Tests: Descriptions And Error Codes

    Since the Media Server does not handle network connections for the Media Gateway, this test is not intended to be run. SAKI Sanity Test (#53) CAUTION: This test is destructive. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 200: Lan Receive Parity Error Counter Test (#595)

    Module Note: You must consult local records for the location and designation of the equipment rack where the G700 is mounted. Note: Refer to XXX-BD (Common Port Media Module) for Media Module level errors. See also “DIG-LINE” for related line information.

  • Page 201: Mg-Ds1 (Ds1 Interface Media Module)

    GGGVS sh DS1 Interface Media Module NOTE: You must consult local records for the location and designation of the equipment rack where the G700 is mounted. MM710 MM-DS1 Media Module With Echo Cancellation The MM710 Media Module features an integrated echo canceller. Echo cancellation supports channels carrying voice and is not intended for channels that support data.

  • Page 202: The Mm710 Ds1 Media Module

    (not those related to specific features). This Country Protocol is independent of the Country parameter administered on the country-options system- parameters form. Different DS1-MM Media Modules may be administered with different Country Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 203: Error Log Entries And Test To Clear Values

    (#138) 1322 Loss of Signal MINOR test board GGGVS Alarm Inquiry Test (#138) 1323 Loss of Signal MIN/WRN** test board GGGVS Alarm Inquiry Test (#138) 1 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 204 *Run the Short Test Sequence first. If all tests pass, run the Long Test Sequence. Refer to the appropriate test description and follow the recommended procedures. 2 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 205 A DS1 (DS1-MM, DS1-BD) differs from most Media Modules in that inserting the Media Module into the switch is not enough to make the board usable. It must also be administered with the add ds1 command. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 206 - Error 1400 - Echo canceller function failed. The Echo Canceller Function Test, which is executed by firmware, failed. - Error 1401 - Echo canceller memory failed. The Echo Canceller Memory Test, which is executed by firmware, failed. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 207 • (o) Error Types 3585 to 3601 Error Type 3585 shows that this board is receiving misframes, and the AUX Data ’minus 3584’ shows the last misframe count reported. • (p) Error Type 3840 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 208: System Technician-Demanded Tests: Descriptions And Error Codes

    Echo Cancellation Test , for example, you may also clear errors generated from other tests in the testing sequence. Table 62. Technician-Demanded Tests Order of Investigation Short Test Long Test Reset test D/ND* Sequence Sequence Board ds1- Sequence loop Echo Cancellation Test (#1420) Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 209: Control Channel Looparound Test (#52)

    *D = Destructive; ND = Nondestructive Control Channel Looparound Test (#52) This test queries the Media Module for its Media Module code and vintage and verifies its records. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 210 Issue the reset board command. Issue the release busy board command. Issue the test board long command. This should re-establish the linkage between the internal ID and the port. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 211: Saki Sanity Test (#53)

    The Media Module failed to restart. Execute the reset board command again. If the problem persists, replace the Media Module. PASS The Media Module initializes correctly. Run the Short Test Sequence. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 212: Loss Of Signal Alarm Inquiry Test (#138)

    Yellow alarm to the remote DS1 endpoint. Note: Synchronization is not administered from the SAT. It is administered via a CLI session with the G700 Media Gateway Processor. When the Loss of Signal alarm is confirmed, maintenance software places all trunks or ports of the MM710 Interface Media Module into the out-of-service state.
  • Page 213 (no other CSU errors or loss of signal conditions exist). Note: The DSU functionality is not available in this release of AVAYA G700 systems software. Table 65. TEST #138 Loss of Signal Alarm Inquiry Test...
  • Page 214 Issue the release busy board command. If the test still fails replace the board. PASS DS1 signal is present and the physical link is healthy. 2 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 215: Blue Alarm Inquiry Test (#139)

    5 seconds on the DS1 line. Since LLB is a maintenance condition rendering all DS0 channels unavailable for signaling or bearer traffic, maintenance software treats this the same as a Blue Alarm. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 216: Payload Loopback Alarm

    2100 ABORT Could not allocate the necessary system resources to run this test. Retry the command at 1-minute intervals for a maximum of 5 times. 1 of 2 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 217 Issue the reset board command. Issue the release busy board command. Issue the test board long command. This should re-establish the linkage between the internal ID and the port. 2 of 2 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 218: Red Alarm Inquiry Test (#140)

    Table 67. TEST #140 Red Alarm Inquiry Test Error Test Description/ Recommendation Code Result ABORT Internal system error Retry the command at 1-minute intervals a maximum of 5 times. 1 of 5 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 219 In addition, many hardware errors would be logged against the associated trunk circuits. If the facility is OK and the error occurs again after 15 minutes, replace the Media Module. 2 of 5 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 220 Module to the terminating device, and check the premise distribution system (or the intra-premise wiring) for physical connection failures. Replace the local DS1-MM interface Media Module and repeat the test. 3 of 5 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 221 Replace the local DS1-MM interface Media Module and repeat the test. PASS No Red alarm is detected on the DS1-MM Interface Media Module. 4 of 5 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 222: Yellow Alarm Inquiry Test (#141)

    Remote Multiframe Alarm (RMA) indicates that the remote DS1 endpoint is in a Loss of Multiframe Alarm condition while the DS1-MM Interface Media Module is administered using the DMI-BOS common channel signaling. The RMA is handled as a Yellow alarm. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 223: Yellow F5 Fault Alarm

    If the facility is OK and the error occurs again after 15 minutes, replace the Media Module. 1 of 5 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 224 Module to the terminating device, and check the premise distribution system (or the intra-premise wiring) for physical connection failures. Replace the local DS1-MM interface Media Module and repeat the test. 2 of 5 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 225 Module to the terminating device, and check the premise distribution system (or the intra-premise wiring) for physical connection failures. Replace the local DS1-MM interface Media Module and repeat the test. 3 of 5 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 226 PASS Neither a Yellow alarm nor a Remote Multiframe Alarm nor a F5 state alarm is being received from the remote DS1 endpoint. 4 of 5 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 227: Major Alarm Inquiry Test (#142)

    When the Major alarm is cleared, the maintenance software restores all trunks or ports on the Media Module to their previous service state before a Major alarm occurs. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 228 Check the physical connectivity of the DS1-MM interface Media Modules and the cable. Replace the local DS1-MM interface Media Module, and repeat the test. 1 of 2 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 229 Issue the reset board command. Issue the release busy board command. Issue the test board long command. This should re-establish the linkage between the internal ID and the port. 2 of 2 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 230: Minor Alarm Inquiry Test (#143)

    If the facility is OK and the error occurs again after 15 minutes, replace the Media Module. 1 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 231 Replace the local DS1-MM interface Media Module and repeat the test. PASS No Minor alarm is detected in the DS1-MM Interface Media Module. 2 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 232: Slip Alarm Inquiry Test (#144)

    If the count of slips is over the threshold, a Minor alarm is raised against the DS1-MM Interface Media Module. All trunks or ports of the DS1-MM Interface Media Module remain in the in-service state. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 233 2100 ABORT Could not allocate the necessary system resources to run this test. Retry the command at 1-minute intervals for a maximum of 5 times. 1 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 234 Replace the local DS1-MM interface Media Module and repeat the test. PASS No Slip alarm is detected on the DS1-MM Interface Media Module. 2 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 235: Misframe Alarm Inquiry Test (#145)

    DS1-MM Interface Media Module. A Minor alarm against the DS1-MM Interface Media Module is raised, but all trunks or ports of the DS1-MM Interface Media Module remain in the in-service state. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 236 2100 ABORT Could not allocate the necessary system resources to run this test. Retry the command at 1-minute intervals for a maximum of 5 times. 1 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 237 Module to the terminating device, and check the premise distribution system (or the intra-premise wiring) for physical connection failures. Replace the local DS1-MM interface Media Module and repeat the test. 2 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 238: Translation Update Test (#146)

    Internal system software error. Enter the display ds1 GGGVS command to verify the DS!-MM Interface Media Module translation. PASS Translation data has been downloaded to the DS1-M Interface Media Module successfully. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 239: Echo Canceller Test (#1420)

    Otherwise the test passes, and echo cancellation is configured to the administered parameters. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 240 Retry the command at 1-minute intervals for a maximum of 5 times. 2500 ABORT Internal system error. Retry the command at 1-minute intervals for a maximum of 5 times. 1 of 2 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 241: Mg-Voip (Mm760 Med Pro Dsp Port)

    Issue the release busy board command. Issue the test board long command. This should re-establish the linkage between the internal ID and the port. 2 of 2 MG-VOIP (MM760 MED PRO DSP PORT) Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 242: Error Log Entries And Test To Clear Values

    The MM760 Media Module provides the audio bearer channels for voice over IP calls, and is under control of the G700. One MM760 Media Module has one VOIP-MM media processing resource. Based on system administration of audio codecs, a VOIP-MM can handle either 64 or 32 simultaneous channels of H.323 audio processing.

  • Page 243: Control Channel Looparound Test (#52)

    PLAT-ALM (Platform Alarms) The PLAT_ALM is a virtual MO used by Avaya MultiVantage™ software to keep track of Media Server alarms. A MAJOR, MINOR, or WARNING alarm can be logged against this MO to indicate the presence of one or more Media Server alarms.

  • Page 244: System Technician-Demanded Tests: Descriptions And Error Codes

    DS1 interfaces: • 24 DS0 channels on a 1.544 Mbps link • 31 DS0 channels + 1 framing channel on a 2.048 Mbps link Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 245: Hardware Error Log Entries And Test To Clear Values

    WARNING release trunk grp/mbr grp/mbr * 19(d) None 130(e) None WARNING test trunk grp/mbr 257(f) 57473 57474 513(g) 57392 DS1 Tie Trunk MIN/MAJ Seizure Test (#136) Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 246 This error can be caused by incompatible translations. Make sure the parameters administered on the DS1 Media Module form match those administered on the far-end switch. See Administrator’s Guide for Avaya MultiVantage™ Software, 555-233-506, for details. The Aux Data field indicates the following hardware error types:...
  • Page 247 • (c) Error Type 18—The DS1 tie trunk has been busied out by a busyout trunk grp/mbr command. No calls can be made on this trunk except for the Facility Access Test Call. Facility Access Test Calls are described in Chapter 6 and in Administrator’s Guide for Avaya MultiVantage™ Software, 555-233-506.

  • Page 248: System Technician-Demanded Tests: Descriptions And Error Codes

    Table 82. TEST #36 Audit and Update Test Error Test Description/ Recommendation Code Result ABORT Internal system error Retry the command at 1-minute intervals a maximum of 5 times. 1 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 249 If the trunk is in-service, no further action is necessary. If the trunk is out-of-service, continue to step 2. Enter the release trunk command to put the trunk back into in- service. Retry the test command. 2 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 250: Ds1 Tie Trunk Seizure Test (#136)

    • The outgoing signal type of the trunk is either automatic or immediate-start. • This test always passes if the associated board is the TN802 IP trunk Media Module. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 251 Administration’ screen is set to ’n.’ To enable the test, change the trunk administration and enter ’y’ into the ’Maintenance Test’ field. Repeat the test. 1 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 252 DS1-BD (DS1 trunk Media Module) Maintenance documentation or to the MM-DS1 (MM-DS1 trunk Media Module) Maintenance documentation. Retry the test at 1-minute intervals for a maximum of 5 times. 2 of 3 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 253: Val-Pt (Voice Announcements Over Lan Packet/Port)

    Alarm Log) VAL-PT MAJOR test port GGGVSpp long VAL Port Maintenance VAL-PT MINOR test port GGGVSpp long VAL Port Maintenance VAL-PT WARNING test port GGGVSpp VAL Port Maintenance Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 254: Val Using The G700

    Note: You must consult local records for the location and designation of the equipment rack where the G700 is mounted. VAL Using The G700 This maintenance object supports Voice Announcements over the LAN for AVAYA G700 Media Gateway systems. The ANN-VMM (Voice Announcements) MO working with this maintenance object provides per...

  • Page 255: Wae-Port (Wideband Access Endpoint Port)

    AT&T fractional T-1 service, and it does not terminate on local endpoint equipment but is connected to a far-end CPE (for example, DEFINITY PBX) via the dedicated fractional T-1. All Wideband Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 256: Error Log Entries And Test To Clear Values

    • (b) The Media Module has been removed or has been insane for more than 11-minutes. To clear the error, reinsert or replace the Media Module. • (e) The Interface Media Module has failed. See DS1-MM. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 257: Technician-Demand Tests: Descriptions And Error Codes

    Sequence Sequence NPE Crosstalk Test (#6) Note: This Test ABORTS with code 1412 when run on a Avaya G700 Media Gateway system. Conference Circuit Test (#7) Note: This Test ABORTS with code 1412 when run on a Avaya G700 Media Gateway system.
  • Page 258 Issue the reset board command. Issue the release busy board command. Issue the test board long command. This should re-establish the linkage between the internal ID and the port. 2 of 2 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 259: Xxx-Bd (Common Port Media Module)

    Maintenance Note: You must consult local records for the location and designation of the equipment rack where the G700 is mounted. Refer to the appropriate Media Module documentation for the correct MO name displayed in this field. It usually ends with BD.

  • Page 260: Xxx-Bd Common Media Modules

    GGGVS 769 (i) 4358 None 1281 (k) Ringing Application MINOR test board GGGVS r Test (#51) 1538 (l) None WARNING/ MINOR 3840 (n) None 3999 (o) None Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 261 Test #51. This error is only applicable to Analog Line Media Modules. • (l) The hyperactive Media Module is out-of-service and may exhibit one or more of the following symptoms: Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 262: Technician-Demand Tests: Descriptions And Error Codes

    Note: This Test will ABORT with code 1412 Ringing Application Test (#51) Note: This Test will ABORT with code 1412 Control Channel Looparound Test (#52) SAKI Sanity Test (#53) (b) Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 263: Control Channel Looparound Test (#52)

    Verify that the board is physically in the system. Verify that the system is not in a stage of booting up. Retry the command at 1-minute intervals for a maximum of 5 times. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 264: Saki Sanity Test (#53)

    For this type of system the sync timing source is disruptions (Note: local to the G700). Set the synchronization timing source to another DS1 interface Media Module located in the same G700 and retest. See “Setting G700 Synchronization” on page 80.
  • Page 265 Verify that the board is physically in the system. Verify that the system is not in a stage of booting up. Retry the command at 1-minute intervals for a maximum of 5 times. 2 of 2 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 266 6 Avaya MultiVantage Software-Controlled Maintenance: XXX-BD (Common Port Media Module) Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 267: Chapter 7 License Files

    LSP (Local Survivable Processor) — is present on the G700, but the Avaya MultiVantage call processing software is not active and runs in a special survivable mode. The LSP provides service to a subset of users in the event that the G700 cannot be served by its primary Media Server.

  • Page 268: License File Modes

    This is caused when: • A survivable processor beginning to provide service, which causes a major alarm • The serial number in the license file does not match the serial number of the G700 into which the S8300 is physically inserted To resolve this problem: •...

  • Page 269: No-License Mode

    • A value • A lock Variables are always locked either On of Off by the License File. Four combinations are possible with meanings as shown in Table Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 270 License is invalid. If this condition license tools should prohibit this reaches the switch, the effective condition. License is invalid. value is zero. *offer-options, customer-options, and special applications forms Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 271: Lsp Feature Functionality

    Local Survivable Processor mode. This field is modified ONLY via the license file and is “display only” on the ‘system-parameters customer-options’ form. A new display-only field name is included called Local Survivable Processor. Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 272 7 License Files: LSP Feature Functionality Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 273: Chapter 8 S8300 Media Server Web Interface

    Server and Avaya G700 Media Gateway.” It is assumed that the Web Interface is being accessed through a PC capable of running Avaya Site Administration, TELNET/SSH, FTP, and a Web browser. In cases where the user is administering the network with Avaya MultiService Network Manager and Avaya Site Administration, the Avaya Site Administration requires a Windows-based platform.

  • Page 274: Using The S8300 Web Interface

    Additional detail is included in the following sections for areas most commonly used to execute maintenance-related processes. Telephony Administration Using the Web Interface, the user has the ability to download and start Avaya Site Administration to perform telephony administration. Backup and Restore Web Interface Using the Backup and Restore Web Interface, the user can: •...

  • Page 275: Alarming And Notification Web Interface

    • Start and stop the master agent Diagnostics Web Interface Note: The user is NOT able to test the LEDs on the G700 Media Gateway from the Web Interface. Using the Diagnostics Web Interface, the user is able to perform the following tasks: Note: The main LED testing functionality is done from the G700 CLI.

  • Page 276: Installation And Upgrade

    The user is able to perform the following maintenance-related installation and upgrade tasks via the Web Interface: • Display the software version of Linux, Avaya MultiVantage™, and IA 770 Intuity AUDIX • Perform software upgrades. This includes Avaya MultiVantage, IA 770 Intuity AUDIX, and Linux OS software upgrades.

  • Page 277: Chapter 9 G700 And Media Module Leds

    LEDs are present to indicate that attention by a technician is needed. The G700 LEDs used are the same as those on the Cajun P330, with the following exceptions: • Slight modifications to two of the LEDs (OPR and SYS) •...

  • Page 278: Led Panel Location On The G700

    As shown in Figure 12, the LED panel is located on the top left corner of the G700. Directly below the LED panel is Media Module slot V1, which can be occupied by any type of Media Module. However, the S8300 Media Server can reside only in this particular slot because of height restrictions (for a specific discussion of the S8300 LEDs, please see “S8300 Media Server LEDs”...

  • Page 279: Led Locations On The Media Modules

    9 G700 and Media Module LEDs: LED Locations on the Media Modules Figure 13. G700 LED Panel LED Locations on the Media Modules All Media Modules have the three standard LEDs on the faceplate as shown in Figure 14. In addition, the...

  • Page 280: Led Support Of Service Technician Tasks

    The RED Alarm LED on the LED Panel does not indicate any alarms on the Media Module. In an alarm situation, you may need to remove a Media Module or G700 or take it out of service. The GREEN Test LED and YELLOW active/in-use LED help you determine when the equipment can be removed without interrupting calls.

  • Page 281: Navigating Using The Leds

    (therefore, its MSTR light is lit). But, if the firmware versions are not the same, the G700 with the latest firmware version is elected master and its MSTR light is lit. If there is only one G700 in a stack, its MSTR light is always lit.

  • Page 282: Using G700 Led Panel Push-Buttons

    Afterwards, if you want to select the Rx function, press 4 times on the left push-button. For the G700, the LEDs display the information of ports 2 External 10/100Base-T Ethernet links and data expansion ports 51-66. At power up the LEDs indicate the Link status of ports 51-66 and ext 1 &...

  • Page 283: Ext 1 Led

    9 G700 and Media Module LEDs: LED Panel for the G700 Note: If the RED ALM LED is lit on a non-VoIP Media Module, check the G700 alarm screens and the MultiVantage alarm screens to determine where the fault lies.

  • Page 284: Definitions Of Leds

    9 G700 and Media Module LEDs: LED Panel for the G700 Definitions of LEDs Table 99 illustrates the LED definitions. Table 99. LED Definitions LED Name Description LED States Alarm Status OFF - No alarms exist Color is RED ON (RED) - Alarm exists on the chassis...
  • Page 285 9 G700 and Media Module LEDs: LED Panel for the G700 Table 99. LED Definitions Continued LED Name Description LED States Half/Full Duplex OFF - Half Duplex mode of operation Port 51-66, (GREEN) ON - Full Duplex mode of operation, or for...

  • Page 286: Alarm-Related Leds

    RED ALM or ALARM LED The RED ALM or ALARM LED appears on the LED panel and indicates the "health" of the G700 by lighting when there are impaired functions of the Layer 2 Switching Processor, Media Gateway Processor, VoIP engine, when the power supply voltage is out of bounds, if the G700 cannot locate any controllers.

  • Page 287: S8300 Media Server Leds

    9 G700 and Media Module LEDs: Media Module LEDs They are positioned vertically as follows: Table 101. Voice Media Module LEDs Location Color Label Middle Green Bottom Yellow These LEDs are right-justified with the labels appearing to the left of the LEDs.

  • Page 288: S8300 Led Differences From Other Mms

    9 G700 and Media Module LEDs: Media Module LEDs interface (TX/RX). It is separate from the LED panel on the G700, and is provided in the event that the G700 is otherwise non-functional. S8300 LED Differences from other MMs Some specific behaviors of the traditional S8300 LEDs differ from the Media Modules because the S8300 processes calls.
  • Page 289 9 G700 and Media Module LEDs: Media Module LEDs Table 103. Test – To Be Defined Test – To Be Defined Color Green Power On Reset BIOS Boot OS and SW Boot On-SW System Up Off - SW H.248 Registered...

  • Page 290: S8300 Led Lighting Sequence

    9 G700 and Media Module LEDs: Media Module LEDs Table 106. ENET Link/Activity ENET Link/Activity Color Green Power On Reset BIOS Boot OS and SW Boot System Up Link Status H.248 Registered Link Status Shutdown in Progress Unknown Shutdown Complete...

  • Page 291: Synchronization

    9 G700 and Media Module LEDs: Media Module LEDs Table 107. Software-Controlled E1/T1 LEDs Color Location Description Upon power-up, this LED is turned on. Upon passing diagnostics this LED is turned off. During normal circuit pack operation this LED is not turned on except for certain alarm states.
  • Page 292 If neither primary nor secondary sources are identified, then the local clock becomes "Active". When a MM710 Media Module is driving a clock sync source line to the G700 main clock, the Yellow LED does not indicate port activity, but instead indicates that the MM710 is the sync source as follows: •...
  • Page 293 9 G700 and Media Module LEDs: Media Module LEDs Table 109. mgp-001-1(configure)# set sync interface primary v4 mgp-001-1(configure)# show sync timing SOURCE STATUS FAILURE Primary Locked OUt None Secondary Not Configured Local Active None Comment: No failures, Sig is green and ACT On 2.7s off 0.3s...
  • Page 294 9 G700 and Media Module LEDs: Media Module LEDs To activate the secondary, the following is similarly done: Table 113. mgp-001-1(configure)# set syn source sec mgp-001-1(configure)# sho syn tim SOURCE STATUS FAILURE Primary Locked Out None Secondary Active None Local...

  • Page 295: Initialization

    9 G700 and Media Module LEDs: Media Module LEDs Initialization The E1/T1 Media Module LEDs behave in the following manner during initialization: • The Angel provides a visual indication of the board's status through the three board LEDs. • During initialization the YELLOW LED is held off, while the RED and GREEN LEDs are on during the entire initialization sequence.
  • Page 296 9 G700 and Media Module LEDs: Media Module LEDs Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 297: Appendix A Definity Server-Controlled Maintenance

    DEFINITY server version. Table 118 for a complete list of the allowable and invalid tests for the G700 Media Modules. As shown in this table, the board and port tests are based on existing tests that run on the equivalent DEFINITY server port boards and the associated ports.
  • Page 298 Looparound and Conference Abort Test (#33) Audit Update Test (#36) Alarm Port Battery Feed Test (#35) (ALARM-PT) Station Status and Translation Audits and Updates Test (#36) 1 of 5 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 299 DMODULE) Port Circuit Information Channel Abort and Control Channel Loop Around Test (#13) Data Module Audits Test (#17) Data Module Internal Loop Around Test (#175) 2 of 5 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 300 DS1 Tie Trunk NPE Crosstalk Test (#6) Abort (TIE-DS1) Conference Test (#7) Abort Port Audit and Update Test (#36) DS1 Tie Trunk Seizure test (#136) 3 of 5 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 301 Layer 2 Status Test (#647) Wideband Remote Layer 3 Query Test Access (#637) Endpoint Port Looparound and Conference Abort (WAE-PORT) Test (#33) Port Audit and Update Test (#36) 4 of 5 Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 302: Testing

    Tests Not Executed on the G700 Table 119 indicates why some tests are not executed on the G700: Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 303 A DEFINITY Server-Controlled Maintenance: Testing Table 119. Tests Not Executed on the G700 Platform Test Notes NPE_AUDIT This test is really an audit that sends network update messages to various ports on a board. Since the DEFINITY server does not handle network connections for the MG, this test is not run.

  • Page 304: Tone Detector Tests Not Executed On The G700 Platform

    A DEFINITY Server-Controlled Maintenance: Testing Table 119. Tests Not Executed on the G700 Platform Continued Test Notes PRI_TSTCALL Requires the use of either a data channel or a maintenance test board, neither of which are present. TDMLP_BRI The DEFINITY server can’t use the TDM bus.

  • Page 305: Maintenance Features For Avaya G700 With S8300 Media Server

    The DEFINITY server is unaware of the TDM bus. Maintenance Features for Avaya G700 with S8300 Media Server Table 123 specifies maintenance features as they apply to Avaya G700 with S8300 Media Server. Table 123. Maintenance Features for Avaya G700 with S8300 Media Server Controller Supported Feature...

  • Page 306: Issue 2 — October

    A DEFINITY Server-Controlled Maintenance: Maintenance Features for Avaya G700 with S8300 Media Server Table 123. Maintenance Features for Avaya G700 with S8300 Media Server Continued Controller Supported Feature Notes S8700/ S8300 Enable/Suspend Not supported by S8700 platform. alarm origination Environment tests Not available for S8300 in R1.
  • Page 307 A DEFINITY Server-Controlled Maintenance: Maintenance Features for Avaya G700 with S8300 Media Server Table 123. Maintenance Features for Avaya G700 with S8300 Media Server Continued Controller Supported Feature Notes S8700/ S8300 Touch Tone Receiver facility test call Touch Tone Receiver level...
  • Page 308 A DEFINITY Server-Controlled Maintenance: Maintenance Features for Avaya G700 with S8300 Media Server Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 309: Appendix B Cli Reference For The G700 Media Gateway Processor

    Gateway Processor Introduction This is the Command Line Interface reference document for the Avaya G700 Media Gateway Processor. Click on the command name in blue to go to the reference page for the selected command. At the top of each command reference page is a navigation bar. Click on the category name to return to the respective category table at the beginning of the document.

  • Page 310: Media Gateway - Processor Cli Commands

    B CLI Reference for the G700 Media Gateway Processor: Media Gateway - Processor CLI Commands set system location Sets the name of the site location set system name Sets the system name show hostname Shows the current prompt string show mg list_config...

  • Page 311: Media Gateway - Call Controller ( Cc ) Cli Commands

    B CLI Reference for the G700 Media Gateway Processor: Media Gateway - Call Controller ( CC ) CLI Commands Media Gateway - Call Controller ( CC ) CLI Commands These commands are used to set/display/change the ip address list of the Media Gateway Call Controller.

  • Page 312: Media Gateway - Network Cli Commands

    B CLI Reference for the G700 Media Gateway Processor: Media Gateway - Network CLI Commands Media Gateway - Network CLI Commands Network These commands are used to set/display /change IP parameters associated with the MGC and VOIP engines. Included is ‘ping’ command used to test a network path to a specific IP address.

  • Page 313: Media Gateway - E1/T1 Csu Cli Set

    B CLI Reference for the G700 Media Gateway Processor: Media Gateway - E1/T1 CSU CLI Set copy tftp Downloads all configuration data to RAM. set snmp trap Sets up SNMP trap group reporting. show faults Shows active faults. show isdn bri link Shows the status of all MM BRI links.

  • Page 314: Clear Sync Interface

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Privilege: Description: clear screen Provides a complete erase of the screen and and displays the welcome message the firmware version number. Parameters: None Sample Display MG-001-3>clear screen...

  • Page 315: Configure

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Administration Commands Processor Network Maintenance E1/T1 CSU configure Privilege: Privileged Description: configure This is a special sub-level within the Privileged/Supervisor model. It per- mits the user to use any ‘set’ commands. To return to the previous mode, enter the key word ‘exit’.

  • Page 316: Exit

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages MG-001-1(super)# dir Administration Commands Processor Network Maintenance E1/T1 CSU exit Privilege: Description: exit Permits the user to exit the session or leave the current mode. Parameters: None Sample Display MG-003-2>...

  • Page 317: Help

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages default string (‘MG’). This command affects all sessions Parameters: String of 1-20 characters representing the desired hostname to be displayed. Sample Display MG-001-3> hostname daffyduck daffyduck-001-3> daffyduck-001-3> hostname Session hostname is 'daffyduck' daffyduck-001-3>...
  • Page 318 B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 319: Nvram Initialize

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Administration Commands Processor Network Maintenance E1/T1 CSU nvram initialize Privilege: Configure Description: nvram initialize Clears out the NVRAM areas and reloads them with the factory default. Parameters:...

  • Page 320: Reset

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages reset Privilege: Configure Description: reset { mgp | voip { voipID } | { mm <mmID>} } This command resets a specified system resource. It permits a hard reset of...

  • Page 321: Sat

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Succeeded MG-01 > retstatus Failed Administration Commands Processor Network Maintenance E1/T1 CSU Privilege: Description: sat Provides a shortcut method to access the SAT so that Avaya MutiVantage soft- ware translation work can be performed.

  • Page 322: Set Logout

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages set logout Privilege: Configure Description: set { logout | timeout }[<minutes>] Both logout and timeout perform the same. Sets the CLI inactivity time-out value in minutes. A value of "0" implies no timeout. When the timer is set >...

  • Page 323: Set Sync Source

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages furnishing the source. Sample Display MG-001-3(configure)# set sync interface primary v2 MG-001-3(configure)# set sync interface secondary v403 Administration Commands Processor Network Maintenance E1/T1 CSU set sync source...

  • Page 324: Set System Contact

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Administration Commands Processor Network Maintenance E1/T1 CSU set system contact Privilege: Description: set system contact [<string>] Permits the setting of a contact name for the system. If an empty string is entered, the current system contact name will be erased.

  • Page 325: Show Hostname

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages entered, the current system name will be erased. Parameters: "string" defines the name of the system. Must be enclosed in quotes if>= 2 words. Length = 1 - 20 characters.

  • Page 326: Show Mm

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages same level of detail as the server ’list config media-gateway’ command. Parameters: None Sample Display Administration Commands Processor Network Maintenance E1/T1 CSU show mm Privilege: Description: show mm [<mmID>] This command shows the MG Media Module info.

  • Page 327: Show Post

    Administration Commands Processor Network Maintenance E1/T1 CSU show post Privilege: Description: show post Displays the results of the Power On Self Test (POST) for the G700 MG Firm- Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 328: Show Sync Timing

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages ware. Parameters: None Sample Display Administration Commands Processor Network Maintenance E1/T1 CSU show sync timing Privilege:All Description: show sync timing Displays the status of the primary, secondary, and the local clock sources.
  • Page 329 B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Status can be ’Active’, ’Standby’, or ’Not Configured’ in the case where such a source has not been defined. For example, when there are no T1 cards installed.

  • Page 330: Show System

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Administration Commands Processor Network Maintenance E1/T1 CSU show system Privilege:All Description: show system Displays the uptime, system name, system location, and contact name. Parameters: None Sample Display Maintenance for S8300/S8700 and G700 555-234-101 —...

  • Page 331: Show Timeout

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Administration Commands Processor Network Maintenance E1/T1 CSU show timeout Privilege:All Description: show { timeout | logout } This command shows the auto-logout time. Timeout and logout are synonymous to support user preference.

  • Page 332: Terminal Length

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Administration Commands Processor Network Maintenance E1/T1 CSU terminal length Privilege: Description: terminal length[<lines>] Provides the means to set the terminal length expressed in the number of lines per screen (default = 24 lines).

  • Page 333: Tree

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages MG-001-3> terminal width terminal width: 80 Administration Commands Processor Network Maintenance E1/T1 CSU tree Privilege:All Description: tree The tree command displays the commands that are available at your current location in the CLI hierarchy.

  • Page 334: Set Mgp Icc Monitoring

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages command is used to designate which of these to use upon bootup. Parameters: “a” or “b” refer to the flash memory units in the MG. Sample Display...

  • Page 335: Show Restart Log

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages 10, [1]). Sample Display MG-001-3(configure)# set mgp reset-times total-search 24 Administration Commands Processor Network Maintenance E1/T1 CSU show restart log Privilege: Description: show restart log The MGP creates a log of ‘reasons for restart’ stored in flash mem that is different than the trap log.

  • Page 336: Show Mgp Icc-Monitoring

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages ment’s baselining. Parameters: None Sample Display Administration Commands Processor Network Maintenance E1/T1 CSU show mgp icc-monitoring Privilege:All Description: show mgp icc-monitoring Displays the current state of the ICC monitoring watchdog...

  • Page 337: Show Mgp Recovery

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Administration Commands Processor Network Maintenance E1/T1 CSU show mgp recovery Parameter:All Description: show mgp recovery Displays the currently configured values associated with the monitoring actions of and recovery parameters used by the MGP.

  • Page 338: Clear Mgc List

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages ------------- -------------- Bank A Bank B ACTIVE NOW ACTIVE AFTER REBOOT ------------ -------------------- Bank B Bank B Administration Commands Processor Network Maintenance E1/T1 CSU clear mgc list...

  • Page 339: Show Mgc

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Administration Commands Processor Network Maintenance E1/T1 CSU show mgc Privilege:All Description: show mgc Displays the currently active Media Gateway Controller state and setup param- eters. Parameters: None...

  • Page 340: Show Mgc List

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Administration Commands Processor Network Maintenance E1/T1 CSU show mgc list Privilege:All Description: show mgc list Displays the list of available MGC’s ; showing their respective IP address.

  • Page 341: Set Qos Control

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Administration Commands Processor Network Maintenance E1/T1 CSU set qos control Privilege:Configure Description: set qos control { local | remote } Defines the source for QOS control parameters; either "local" which implies that the user configures the values via the CLI or "remote"...

  • Page 342: Set Qos Rtcp

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Administration Commands Processor Network Maintenance E1/T1 CSU set qos rtcp Privilege:Configure Description: set qos rtcp { {enable|disable} | monIP <ipaddress> reportper <seconds> | listenport <portno> } Permits the setup of RTCP parameters; enabling or disabling RTCP reporting capability, setting the IP address of the monitor, setting the reporting period (default= 5 sec.), and defining the listening...

  • Page 343: Show Qos-Rtcp

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Administration Commands Processor Network Maintenance E1/T1 CSU show qos-rtcp Privilege: Description: show qos-rtcp Displays the locally configured and downloaded QOS parameters. Parameters: None Sample Display MG-001-3> show qos-rtcp Maintenance for S8300/S8700 and G700 555-234-101 —...

  • Page 344: Show Voip-Parameters

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Administration Commands Processor Network Maintenance E1/T1 CSU show voip-parameters Privilege: Description: show voip-parameters [<mmid>] Displays the specified VoIP Engine’s MAC address, static/DHCP IP addresses, RTP port, and whether the VoIP Engine setup is controlled via DHCP.

  • Page 345: Clear Arp-Cache

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Administration Commands Processor Network Maintenance E1/T1 CSU clear arp-cache Privilege:All Description: clear arp-cache Removes non-permanent entries from the ARP cache. Parameters: None Sample Display MG-001-3> clear arp-cache...

  • Page 346: Session

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages open between the sending equipment and the target host. Utilizes identical command syntax and output as Cajun P330. For the VoIP the ping will return only the statistics.

  • Page 347: Set Interface

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages net port (23). Parameters: None Sample Display MG-001-3> session mgc Administration Commands Processor Network Maintenance E1/T1 CSU set interface Privilege:Configure Description: set interface {mgp <vlan> <ipaddress> <netmask> | voip <voipid>...

  • Page 348: Show Interface

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Sample Display MG-001-3(configure)# set ip route 132.236.73.0 255.255.255.0 132.236.73.1 Administration Commands Processor Network Maintenance E1/T1 CSU show interface Privilege: Description: show interface [ {mgp | [voip <mmID>]}] Displays the IP interface configurations.

  • Page 349: Show Ip Arp

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Administration Commands Processor Network Maintenance E1/T1 CSU show ip arp Privilege:All Description:show ip arp Displays a list of ARP resolved MAC/IP addresses. Parameters:None Sample Display Administration Commands...

  • Page 350: Show Ip Route

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages show ip route Privilege:All Description: [show ip route mgp { static | voip <mmID> }] Display the IP routing table contents. Parameters: <mmID> is the Media Module identification.

  • Page 351: Telnet

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Administration Commands Processor Network Maintenance E1/T1 CSU telnet Privilege: Description: telnet <ipaddress>[<port-number>] Initiates a login session via TELNET to a network host. <hostname> is the IP address/ name of the target host, [<port-number>] is the Telnet port number;...

  • Page 352: Traceroute Mgp

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Administration Commands Processor Network Maintenance E1/T1 CSU traceroute mgp Privilege:All Description: traceroute mgp <ipaddress> Parameters: The <ipaddress> is the INET address of the targeted host. Sample Display...

  • Page 353: Clear Isdn Link

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages output for tests. Parameters: <voipid> - slot number where the VoIP Engine is installed. Valid values are v0 to v4, where v0 means motherboard Sample Display MG-001-3(configure)# busyout voip-dsp v1...

  • Page 354: Copy Mgp-Config Tftp

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages MG-001-3(configure)# clear snmp trap all MG-001-3(configure)# clear snmp trap 132.236.73.1 Administration Commands Processor Network Maintenance E1/T1 CSU copy mgp-config tftp Privilege:Configure Description: copy mgp-config tftp <filename> <ipaddress>...

  • Page 355: Set Snmp Trap

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages or the Media Modules Parameters: <filename> is the name of the origin file, <ipaddress> is the IP address of the source host. Sample Display Administration Commands Processor...

  • Page 356: Show Faults

    Displays all currently active faults traps identified as such in the SNMP MIB fault masks. The display information is basically a walk-thru of the MIB fault masks. For G700 Release 2, there will be additional key words added so that one can filter the output via the selection of key words.

  • Page 357: Show Isdn Bri Link

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Administration Commands Processor Network Maintenance E1/T1 CSU show isdn bri link Privilege: Description: show isdn bri link {<mmID>} Displays the current status of all BRI links in the specified Media Module.

  • Page 358: Show Isdn Pri Link

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Sample Display Administration Commands Processor Network Maintenance E1/T1 CSU show isdn pri link Privilege: Description: show isdn pri link {<mmID>} Displays the current status of all links in the specified Media Module.

  • Page 359: Show Temp

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages receiver. One page is displayed at a time per trap receiver. Parameters: None Sample Display Administration Commands Processor Network Maintenance E1/T1 CSU show temp Privilege:All Description: show temp...

  • Page 360: Show Tftp Status

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages sius and the thresholds for warning and shutdown. Parameters: None Sample Display Administration Commands Processor Network Maintenance E1/T1 CSU show tftp status Privilege:All Description: show tftp { download | upload } {software [<mmID>] | config }...

  • Page 361: Show Voltages

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages device. Parameters: <mmID> is the Media Module ID. Sample Display Administration Commands Processor Network Maintenance E1/T1 CSU show voltages Privilege: Description: show voltages Displays the status of power supply voltages by indicating whether or not the Maintenance for S8300/S8700 and G700 555-234-101 —...

  • Page 362: Test Led

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages output is within the predefined limits. Parameters: None Sample Display Administration Commands Processor Network Maintenance E1/T1 CSU test led Privilege: Description: test led Illuminates the box-level LED on the MG. MultiVantage controls the LEDs on the Media Modules, and the Layer 2 Switching Processor controls the others.

  • Page 363: Show Csu Loopbacks

    B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages Administration Commands Processor Network Maintenance E1/T1 CSU show csu loopbacks Privilege:All Description: show csu loopbacks [<mmID>] Displays the state of the server SAT-controlled CSU loopbacks Parameters: None...
  • Page 364 B CLI Reference for the G700 Media Gateway Processor: CLI Command Reference Pages ment, (LCM)=Loss of CRC Multiframe Parameters: <mmID> is Media Module ID. Sample Display Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 365: Index

    G700 Media Gateway 29, ANN-VMM Layer 2 Switching Processor Avaya Cajun Equipment LED indicators Cascade Cables Media Module Cascade/Octaplane Module Media Server 29, Expansion Modules S8300 Avaya Expansion blank Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 366 G700 Avaya Octaplane blank local survivable processor Avaya Octaplane Stacking Module S8300 Media Server replacement steps commands Avaya S8300 Media Server with G700 Me- maintenance dia Gateway status trunk access syntax of maintenance objects description and background common port Media Module maintenance...
  • Page 367 LEDs viewing sync sources G700 LEDs fault isolation alarming feature mask type 1 entry type III entry feet, G700 mounting Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 368 S8300 Media Server no dial tone E1/T1 Media Module 279, no ring E1/T1 Media Module, initialization possible problems EXT 1 power cycle EXT 2 reset procedures functions solutions Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 369 Media Modules maintenance commands yellow G700 Media Gateway license S8300 installing a new maintenance features license files Avaya S8300 Media Server with G700 feature mask Media Gateway license-error mode MultiVantage license-normal mode maintenance objects 31, 97, LSP mode abort code 1412...
  • Page 370 VAL-PT LEDs, voice voice announcements maintenance Voice over IP maintenance object groupings by type WAE-PORT wideband access maintenance objects XXX-BD MM E1/T1 administration and options maintenance strategy 23, Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

  • Page 371: 6 Maintenance For S8300/S8700 And G700

    29, network assessment ordering and replacement no-license mode S8300 clearing Media Server alarms 34, nonvolatile memory accessing clearing commands MultiVantage off-board alarms obtaining information from on-board alarms viewing Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 372 S8700 Media Server login 66, 67, S8700 Media Server, alarms S8300 Functioning in Local Survivable safety precautions Mode SAT 24, 33, 87, alarming commands S8300 maintenance commands scheduled tests Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 373 157, 179, temperature service states 115, terminals, downloads testing abort code common port circuit pack maintenance USB modem Media Module utility ringing caused by netstat ping software traceroute Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...
  • Page 374 WAE-PORT warning alarms warning symbol watchdog timer web interface 24, alarms S8300 Media Server wideband access wideband access endpoints wideband switching XXX-BD Maintenance for S8300/S8700 and G700 555-234-101 — Issue 2 — October 2002...

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