Ricoh J001 Service Manual page 402

General Troubleshooting
Solution Make sure that the print mode selection in the printer software application
3: and the printer driver is correct (Paper Type, Print Quality, Level Color, etc.)
Make sure that the color/black-and-white selection is correct.
Cause 4 One or more print heads are blocked.
Solution 4 Do "Head-Cleaning" 3 times. If head-cleaning does not solve the problem,
do "Head-Flushing".
Prints blotted, dirty
Cause 1: Paper is either too thick or too thin.
Solution Check the "Specifications" at the end of the User Guide. If paper is too
1: thick, the print head will scratch the surface. If too thin, the ink will leak
through it.
Cause 2: Fingerprints on the print surface.
Solution Never touch the print side of paper either before or after printing. Some
2: print media, such as transparencies or glossy paper, require longer to dry
so handle them carefully after printing. Remove the sheets one at a time
from the output tray.
Cause 3: A re-filled ink cartridge was used.
Solution Never use any ink cartridge other than one designed for used with this
3: printer. Never use re-filled ink cartridges.
Cause 4 Duplex printing with heavy coverage.
Solution 4 Avoid duplex printing if one side of the paper has a high-density image, or
an image with a large areas of fill.
Color print job prints in monochrome
Cause 1: Monochrome was selected for the print job.
Solution Make sure that the printer driver is set up for color printing.
1:
Cause 2: Correct data not selected for the print job.
Solution Confirm that the software application printed the correct data.
2:
White patches, or horizontal white lines
Cause 1: Original image abnormal.
Solution In the software application, check the original image for streaking
1: (especially at borders between different colors). Correct the original image.
Cause 2: One or more print heads are blocked.
Solution Do "Head-Cleaning" 3 times. If head-cleaning does not solve the problem,
2: do "Head-Flushing".
J007/J010/J011
CÓPIA NÃO CONTROLADA
4-16
CÓPIA NÃO CONTROLADA
SM