Ricoh J001 Service Manual page 251

8.5 CALL RESPONSE
No Symptom
1 Alert message does not clear Cover is not closed properly
Cover open message does not clear
Cartridge related alert
2 Horizontal lines Nozzle blockage
Incorrect paper feed amount
Banding
Ink build up
3 Cannot print Error message
Error message
Error message
LED blinking
No response
4 Cannot install Cannot find the printer
Error message
5 Ink end not cleared after Ink is set incorrectly
replacing ink
Ink is not filled
Noise
SM
CÓPIA NÃO CONTROLADA
Description
Confirm cover open position with status monitor (In
some cases, even need to instruct customer how to use
the status monitor).
Confirm cover open position with status monitor (In
some cases, even need to instruct customer how to use
the status monitor).
Instruct customer to re-install the cartridge.
Instruct customer to print nozzle check pattern sheet.
Confirm if customer has executed paper feed amount
adjustment.
Confirm whether this symptom is banding or horizontal
lines.
Confirm the condition with status monitor.
Confirm the proper connection of USB/power cable.
Confirm the driver setting/application setting/PC setting. If still problem does not clear, dispatch the tech.
If status monitor is not available, ask customer to check
LED.
Printer is connected to network or USB cable directory. <In case of network connection>
If printer driver cannot be installed with USB connection,
confirm if there is "unclear device" on device manager.
Confirm if the error message is "newer driver has been
already installed, it is unable to continue" or not.
CÓPIA NÃO CONTROLADA
Need to confirm
Instruct customer to close the cover. Instruct customer to confirm
the duplex unit or rear cover is closed properly.
If still problem does not clear, dispatch the tech.
If still problem does not clear, dispatch the tech.
Instruct customer to do head cleaning (Max. Normal X3, Full X1)
If still problem does not clear, dispatch the tech.
Instruct customer to do paper feed amount adjustment from the
driver.
If the symptom is banding, explain the specification to the customer.
None (Countermeasure for this problem has been applied.)
Follow the guidance.
Instruct customer to connect the cable properly.
Confirm especially if "cover open" or "ink end" is displayed.
Change to connect to PC directory via USB cable. If result is ok,
check the setting of Pricom and network setting.
<In case of PC direct connection>
Try to machine power Off/On. Then, Change the USB cable. If still
problem does not clear, dispatch the tech.
If there is "unclear device", delete it, and re-install recommended
installation. If not solved, delete it again and install by plug-and -
play.
If still problem does not clear, dispatch the tech.
Explain that if newer driver is already installed in the PC, this
message displayed. Ask customer to get the latest driver from the
web site, or delete the driver already installed, then try to install
again.
If still problem does not clear, dispatch the tech.
Instruct customer to re-install all ink cartridge.
Swap.
Swap.
8-51
Action
J001/J003