Related Manuals for Ricoh Toscana-P1
Summary of Contents for Ricoh Toscana-P1
- Page 1 Toscana-P1/Toscana-P1N/Piemonte-P1N Machine Code: J007/J010/J011 Repair Center Manual May. 26th, 2006 Subject to change...
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Page 2: Table Of Contents
TABLE OF CONTENTS 1. Before You Begin Swap and Repair Flow............................5 Repair Center Work Flow..........................6 2. Arrival Check Machine Check After Arrival at the Center......................7 RPCS Printer Driver............................7 PCL Printer Driver............................8 3. Troubleshooting Before Troubleshooting............................11 SC Code Errors..............................16 SC950 USB chip ID read error........................16 SC951 No definition allocated to USB.....................16 SC970 Flash ROM erase error........................16 SC971 Flash ROM write error........................17... - Page 3 Printer Display Errors............................30 Bypass Tray..............................30 Cover................................30 Duplex Unit..............................31 Ink..................................32 Paper................................33 Temperature..............................35 Tray................................36 Other Problems..............................37 Bi-directional Printing On Envelopes......................37 Bypass Tray Not Recognized by Printer Driver..................37 Duplex Unit..............................37 Image Quality..............................38 Ink cartridge..............................42 Ink Collection Tank............................42 Printer Not Operating Properly........................43 Right Front Door............................45 Top Cover..............................45 Tray 2................................45 4.
- Page 4 6. 6. Preparing a Machine for Transport Before Transporting............................63 Before Transporting from Repair Center to Customer Site...............63 Before Transporting from Customer Site to Repair Center...............63 What You Need............................64 Packing a Machine with Instapak........................67 Before You Use Instapak…..........................67 Instapak Packing............................67 Instapak Quick Packing..........................70...
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Page 6: Before You Begin
1. Before You Begin Swap and Repair Flow... -
Page 7: Repair Center Work Flow
1. Before You Begin Repair Center Work Flow • If you are using the RPCS printer driver checks and adjustments can be done on the operation panel or with the printer driver. • If you are using the PCL printer driver, however, the checks and adjustments can be done on the operation panel only. -
Page 8: Arrival Check
2. Arrival Check Machine Check After Arrival at the Center RPCS Printer Driver Do this procedure as soon as the printer arrives at the service center. • This procedure can be done with the RPCS printer driver only. Confirm that paper is loaded in the printer. Open the printer driver. -
Page 9: Pcl Printer Driver
2. Arrival Check Determine if the print heads are operating normally: • Any colors missing? • Colors uneven? • Any lines crooked or broken? • Any white spots or streaks? If you see one or more of these problems as shown in the illustration above, do the print head cleaning procedures. - Page 10 Machine Check After Arrival at the Center Determine if the print heads are operating normally: • Any colors missing? • Colors uneven? • Any lines crooked or broken? • Any white spots or streaks? If you see one or more of these problems as shown in the illustration above, do the print head cleaning procedures.
- Page 11 2. Arrival Check...
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Page 12: Troubleshooting
3. Troubleshooting Before Troubleshooting Before you begin, make sure that you understand the basic procedures for cleaning the print heads. For more details about the print head cleaning procedures, see "Print Head Cleaning" in "5. Important Procedures". SC CODE ERRORS Refer to the table below to find the error that best describes the problem then go to the appropriate page. - Page 13 3. Troubleshooting SC Error Code Page SC973 EEPROM Write Error p.17 SC978 Left ink collection tank p.17 SC984 DRV circuit temperature abnormal p.18 SC986 Humidity sensor abnormal p.18 SC988 Air sensor abnormal p.18 SC990 Ink level sensor feeler out of position p.19 SC993 High voltage leak p.19...
- Page 14 Before Troubleshooting Jam Type Page • Jam between trailing edge sensor and registration sensor p.25 Tray 1 • Paper feed failure – Printer tray (Tray 1) p.26 • Paper transport jam – Printer tray (Tray 1) p.26 • Printer paper tray p.27 •...
- Page 15 3. Troubleshooting Operation Panel Error Page Paper • Paper out (Tray 1) p.33 • Paper out (Tray 2) p.34 • Paper size error p.34 • Paper type error p.35 Temperature • Room temperature too high p.35 • Room temperature too low p.35 Tray •...
- Page 16 Before Troubleshooting Problem Page • Nozzles not firing, cannot recover p.41 Ink Cartridge • Ink cartridge absent but not detected p.42 Ink Collection Tank • Ink collection tank improper installation not detected p.42 • Printer does reset after replacement of ink collection tank p.43 •...
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Page 17: Sc Code Errors
3. Troubleshooting SC Code Errors SC950 USB chip ID read error Description: An illegal number was detected for the USB chip ID at power on. Probable Cause: USB chip defective Location: Control board Procedure: Cycle printer on/off, check result. Replace control board. SC951 No definition allocated to USB Description: An unrecognizable interrupt signal was detected for the USB chip. -
Page 18: Sc971 Flash Rom Write Error
SC Code Errors SC971 Flash ROM write error Description: Occurs during data write to an IC card. The data on the Flash ROM failed to write during a write operation to an IC card for firmware update. This SC is logged (it does not appear on the printer operation panel). -
Page 19: Sc984 Drv Circuit Temperature Abnormal
3. Troubleshooting Probable Cause: Ink collection tank sensor detected full condition. Location: Ink collection tank Procedure: Cycle printer on/off, check result. Push [Menu], select "List/Test Print" then push [#Enter] to print the System Summary. Check the Total Counter reading of the System Summary. Replace the left ink collection tank. -
Page 20: Sc990 Ink Level Sensor Feeler Out Of Position
SC Code Errors Procedure: Replace the air release lever solenoid. SC990 Ink level sensor feeler out of position Description: One or more of the following occurred: • The ink level sensor feeler was not detected at initial ink filling or when air was purged from the ink tanks before filling. -
Page 21: Sc994 Vertical Motor Error
3. Troubleshooting Push [Menu> select "Maintenance"> "De-Condensation" to feed 3 sheets of blank paper through the paper path to absorb condensation. Clean ink from transport belt. Replace HVPS pack. SC994 Vertical motor error Description: The vertical motor did not move when it was switched on. Probable Cause: Vertical motor not rotating, encoder sensor signal did not change, or paper jam. -
Page 22: Sc999 Maintenance Stepper Motor Out Of Position
SC Code Errors Location: Encoder film strip, control board, encoder sensor Procedure: Cycle printer on/off, check result. Replace encoder sensor. Check encoder film position. Check carriage FFC (Flat Film Connector). SC999 Maintenance stepper motor out of position Description: Maintenance HP sensor motor failed to detect the motor position even though the motor was rotating. -
Page 23: Unrecoverable Jamming
3. Troubleshooting Unrecoverable Jamming Bypass Tray Paper feed jam – Bypass tray (Double Feeding) Description: The registration sensor did not detect the leading edge of the paper fed from the bypass tray. Probable Cause: Registration sensor signals did not change, dirt, other foreign matter detected on transport belt. -
Page 24: Duplex Unit
Unrecoverable Jamming Duplex Unit Duplex jam Description: The trailing edge sensor failed to detect the trailing edge of the paper after it was fed to the duplex unit for duplex/inverted printing. Probable Cause: Duplex unit defective Location: Duplex unit Service Center Procedure: Confirm that the duplex unit is installed correctly and that both levers are locked. -
Page 25: Initial Jam
3. Troubleshooting Duplex (Inside) Description: After paper was fed for duplex/inverter printing, the trailing edge sensor detected the trailing edge and switched ON but the registration sensors failed to detect the paper. Probable Cause: Trailing edge sensor signals did not change. Location: Trailing edge sensor Service Center Procedure: Confirm that rear paper guide is set correctly. -
Page 26: Printer Paper Path Jams
Unrecoverable Jamming Printer Paper Path Jams Carriage jam Description: The carriage failed to reach its target position within the prescribed time. Probable Cause: Horizontal encoder read failure Location: Encoder film strip, control board Service Center Procedure: Confirm that rear paper guide is set correctly. Check the paper path. -
Page 27: Tray 1
3. Troubleshooting Tray 1 Paper feed failure – Printer tray (Tray 1) Description: The registration sensor detected the leading edge of the paper but the trailing edge sensor failed to detect the trailing edge of the paper fed from the printer paper tray. Probable Cause: The signal of the trailing edge sensor did not change, or the feeler of the trailing edge sensor did not return to its home position properly. -
Page 28: Printer Paper Tray
Unrecoverable Jamming Service Center Procedure: Confirm that rear paper guide is set correctly. Remove paper cassette Tray 1 and confirm that there is no paper in the printer Confirm that the paper is not curled. Confirm that the type of paper can be used with the printer. Replacement Procedure: Replace inverter guide. -
Page 29: Tray 2
3. Troubleshooting Replacement Procedure: Clean transport belt. Replace the 1st registration sensor. Tray 2 Paper feed failure – PFU (Tray 2) Description: The PFU relay sensor signaled a paper late error after paper was fed from the PFU. Probable Cause: The signal of the PFU relay sensor did not change, or the feeler of the PFU relay sensor did not return to its home position properly. -
Page 30: Pfu (Tray 2)
Unrecoverable Jamming Location: Transport unit, trailing edge sensor Service Center Procedure: Confirm that rear paper guide is set correctly. Remove paper cassette Tray 1 and confirm that there is no paper in the printer. Confirm that the paper is not curled. Confirm that the type of paper can be used with the printer. -
Page 31: Printer Display Errors
3. Troubleshooting Printer Display Errors Bypass Tray Bypass tray unit defective Description: Bypass tray unit is not installed properly. Probable Cause: The bypass unit detection signal did not change. Location: Bypass unit, control board Service Center Procedure: Reinstall Multi Bypass Tray. Replace if another unit is available. -
Page 32: Duplex Unit
Printer Display Errors Duplex Unit Duplex cover open Description: Duplex unit cover is open. Probable Cause: The signal from the duplex cover sensor did not change. Location: Duplex unit, duplex cover switch, control board Service Center Procedure: Check the duplex unit cover. Replace duplex unit if another unit is available. -
Page 33: Ink
3. Troubleshooting Replace control board. Ink cartridge cover open Description: Ink cartridge cover (right front door) was open. Probable Cause: Cartridge cover sensor signal did not change, or the tab of the Ink cartridge cover open sensor is bent or broken. Location: Ink cartridge cover sensor, or control board Service Center Procedure: Check the ink cartridge cover (right front door). -
Page 34: Paper
Printer Display Errors Probable Cause: The signal of the ink collection tank sensor did not change. Location: Ink collection tank, control board Service Center Procedure: Remove and reinstall ink collection tank. If another tank is available use the extra tank. Deliver ink collection tank (requires resetting). -
Page 35: Paper Out (Tray 2)
3. Troubleshooting Replacement Procedure: Replace paper cassette. Replace bottom plate lift spring. Replace paper cassette. Paper out (Tray 2) Description: The paper sensor in Tray 2 detected paper out but there is paper in the tray. Probable Cause: The signal from the Tray 2 paper sensor did not change. Location: Paper sensor (Tray 2) Service Center Procedure: If another paper cassette is available use the extra cassette. -
Page 36: Temperature
Printer Display Errors Paper type error Description: Incorrect paper type selection. Probable Cause: Paper type is different. Location: None Service Center Procedure: Confirm that the type of paper loaded is the same as that specified in the printer driver. Select the appropriate setting. Replacement Procedure: Replace control board. -
Page 37: Tray
3. Troubleshooting Replacement Procedure: Replace control board. Tray Tray selection error Description: The tray selection is incorrect. Probable Cause: The tray selection is incorrect. Location: None Service Center Procedure: Check printer driver settings to determine if selected paper tray is the same as the tray selected in printer operation panel. -
Page 38: Other Problems
Other Problems Other Problems Bi-directional Printing On Envelopes Description: Printer driver executing bi-directional printing even with envelope selector set for thick paper (envelopes) and single-direction printing selected for the job. Probable Cause: Signal from the carriage position sensor did not change. Location: Carriage position sensor Service Center Procedure: None. -
Page 39: Image Quality
3. Troubleshooting Replacement Procedure: Replace duplex unit. Replace duplex cover switch. Printer does not detect improper setting of duplex unit Description: The duplex unit is installed improperly but the printer does not detect this condition. Probable Cause: The signal from the duplex unit sensor did not change. Location: Duplex unit, or control board Service Center Procedure: None... -
Page 40: Color Offset
Other Problems Color offset Description: Offset is characterized by improper overlays of color on lines and text. Outlines of different colors appear around text and lines. Probable Cause: Gap between transport belt and print head (with the paper in between) is not correct. Location: Print head unit, transport belt unit Service Center Procedure: Do a test print with another file. -
Page 41: Nothing Prints
3. Troubleshooting Do "Head-Cleaning" 3 times. Do "Head-Flushing" 1 time. Replacement Procedure: Replace the print head. Nothing prints Description: No ink is ejected from print head nozzles. Probable Cause: Nozzles blocked, print head defective. Print drive wave pattern not output. Location: Print head, control board Service Center Procedure: Do a test print with another file. -
Page 42: Vertical Bands Missing
Other Problems Replacement Procedure: Do "Head-Cleaning" 3 times. Do "Head-Flushing" 1 time. Replace the print head. Replace the control board. Vertical bands missing Description: One or more of the following: • Image on the left edge of the paper appears masked •... -
Page 43: Ink Cartridge
3. Troubleshooting Do " Do "Head-Cleaning" 3 times. Do "Head-Flushing" 1 time. Adjust line feed. Allow the printer to remain unused overnight. Try again after 12 hours. Replacement Procedure: Do " Do "Head-Cleaning" 3 times. Do "Head-Flushing" 1 time. Replace print head. Replace maintenance unit. -
Page 44: Printer Not Operating Properly
Other Problems Replacement Procedure: Replace ink collection tank. Replace control board. Printer does reset after replacement of ink collection tank Description: The printer could not be reset with SP5003 after the old ink collection tank was removed and a new one inserted. Probable Cause: The signal from the ink collection tank sensor was weak. -
Page 45: Printer Operation Panel Led Lights Briefly
3. Troubleshooting Service Center Procedure: Connect power supply connection. Make sure the power supply rating is correct. Replacement Procedure: Replace PSU. Replace operation panel. Replace control board. Printer operation panel LED lights briefly Description: The LED lights briefly after pushing the [Power] button then extinguishes. Probable Cause: PSU defective, no PSU control signal is output. -
Page 46: Right Front Door
Other Problems Right Front Door Right front door (ink cartridge cover) open but not detected Description: Open right cover does not trigger the ink cartridge cover open alert. Probable Cause: Cartridge cover sensor signal did not change. Location: Ink cartridge cover sensor, control board Service Center Procedure: Make sure the power supply rating is correct. - Page 47 3. Troubleshooting Location: PFU (optional tray), control board Service Center Procedure: None Replacement Procedure: Replace PFU (Tray 2). Replace control board.
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Page 48: Important Procedures
4. Important Procedures Preparing for Test Printing You can see the image adjustment features on the “Maintenance” menu of the printer operation panel. • The test prints and adjustments described in this section can also be done with the printer driver. •... -
Page 49: Adjusting Paper Feed
4. Important Procedures Adjusting Paper Feed Print the ‘Adjust Paper Feed Test Pattern’ and do this adjustment if you see broken horizontal lines or uneven colors in the printouts: Push [Menu], select "Maintenance", then push [#Enter]. Select "Adj. Paper Feed" and push [#Enter]. Select "Pr. -
Page 50: Nozzle Blockage Check
Nozzle Blockage Check Nozzle Blockage Check One or more of the nozzles is blocked if you see: • Broken lines • Uneven patches of white in the printouts. Do the following procedure to correct these problems. Push [Menu], select "Maintenance", and push [#Enter]. Select "Nozzle Check"... -
Page 51: Print Head Cleaning And Flushing
4. Important Procedures Print Head Cleaning and Flushing Make sure the envelope selector is forward. Push [Menu] select "Maintenance" and push [#Enter]. Select "Head-cleaning" or "Head-flushing" and push [#Enter]. Select the color or the print that is blocked or select "All Heads" to clean all the print heads and push>... -
Page 52: Adjusting Print Head Position
Adjusting Print Head Position Adjusting Print Head Position The print head is out of position if you see these: • Broken vertical lines • Smeared or streaked colors Do the following procedure to correct these problems. Push [Menu], select "Maintenance" and push [#Enter]. Select "Head Position"... -
Page 53: Adjusting Registration
4. Important Procedures Adjusting Registration Do this procedure to adjust the print start position. The print start position is the point at the upper left corner of each sheet where printing begins. Push [Menu] select "Maintenance", and push [#Enter]. Select "Registration" and push [#Enter]. Select "Pr. - Page 54 Adjusting Registration Enter the adjustment for the Feed Direction determined in Step 9 and push [#Enter] Push [Online] to leave the Menu mode.
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Page 55: Drive Cleaning Procedure
4. Important Procedures Drive Cleaning Procedure Follow the procedure below to do drive cleaning. Here are some important points you should know about drive cleaning. • Drive cleaning should be done only after head cleaning and head flushing fail to clean the print heads successfully. - Page 56 Drive Cleaning Procedure bit1 1 Push [#Enter] to set "1" for Bit SW 1. After setting Bit 1 to "1", push [Escape] until the display returns to "ENGINE MAINTE." At "3. END" press [#Enter] to leave the SP mode. Push [Menu] then select "Maintenance"> "3. Head-Flushing". Select the one print head (or all) for drive cleaning and push [#Enter].
- Page 57 4. Important Procedures...
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Page 58: After Repair
5. After Repair Parts Cleaning These are general guidelines for cleaning and maintenance. Item Action External Covers Clean with damp cloth. Paper Feed Rollers Clean with damp cloth. Flushing Gate Unit Clean with damp cloth. Friction Pad (Paper Trays) Clean with damp cloth. Ink Collection Tank* Replace then reset counter with SP5003. -
Page 59: Printing And Checking The Qa Sheet
5. After Repair Printing and Checking the QA Sheet Printing the QA Sheet • This procedure can be done with the RPCS printer driver only. This function is not available with the PCL printer driver. Confirm that paper is loaded in the printer. Open the printer driver from the desktop. - Page 60 Printing and Checking the QA Sheet Press and hold down [Ctrl]+[Shift]+[Alt] then right-click twice the icon in the upper left corner of the dialog box (shown above). Click the [Browse] button, select the folder where you want to store the output file, and enter a name for the file.
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Page 61: Checking The Qa Sheet
5. After Repair Click the [Output] button to print to the file. Browse to the folder where the file is stored, open it, then print it. Checking the QA Sheet Check Item Check Point Correction Colors uneven? 1. Do "Head-Cleaning" 3 times. Nozzle Check Colors missing? 2. -
Page 62: Cleaning The Machine Before Storage
Cleaning the Machine Before Storage Cleaning the Machine Before Storage Cleaning cartridges that contain liquid cleaner will be provided as service parts. These cleaning cartridges will be used in the field to purge ink paths, print head, sub tanks, and nozzles. Do this procedure to clean the print heads before storing the repaired printer for one month or longer. - Page 63 5. After Repair • Complete the procedure to return to standby mode, read the number of the error displayed to determine the cause of the error. Press [Escape] to return to the "2. ENGINE MAINTE." display. Select "3. END" and push [#Enter] to return to standby. Switch the printer off.
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Page 64: 6. 6. Preparing A Machine For Transport
6. 6. Preparing a Machine for Transport Before Transporting Before Transporting from Repair Center to Customer Site Check Point Comment Keep the box with the top up and bottom down. Do not tilt the box more than Box Proper Side Up 45 degrees from the horizontal. -
Page 65: What You Need
For more details, please refer to "Print Head" in Section "6. Details" of the Service Manual. Vinyl Bag Specifications Material Width Length Thickness Low-density Poly-ethylene 1200 mm (47.4") 800 mm (31.5") 0.07 mm (0.003") This bag can be used to wrap either the Toscana-P1 or Piemonte-P1. - Page 66 Before Transporting Box Specifications Toscana • All measurements are millimeters. • The illustration is not drawn to scale.
- Page 67 6. 6. Preparing a Machine for Transport Piemonte • All measurements are millimeters. • The illustration is not drawn to scale.
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Page 68: Packing A Machine With Instapak
• The dimensions of the packing boxes must be at least as large as the original boxes. Model Name Production Name mm (W x D x H) inches (W x D x H) GX3000/ Toscana-P1 544 x 629 x 432 21.4 x 24.8 x 17 GX3050 GX5050 Piemonte-P1 639 x 629 x 447 25.2 x 24.8 x 18... - Page 69 6. 6. Preparing a Machine for Transport Mixing the A and B liquids produces the foam. Left Right Foam Spray Gun Vinyl Bag The mixture of liquids A and B is sprayed into a vinyl bag. Foam Spray Gun The foam begins to form a few seconds after the mixture is sprayed into the bag and then gradually begins to harden.
- Page 70 Packing a Machine with Instapak Left Right Instapak for Toscana (1) Instapak for Toscana (2) Left Right Instapak for Toscana (3) Instapak for Toscana (4)
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Page 71: Instapak Quick Packing
6. 6. Preparing a Machine for Transport Piemonte Left Right Instapak for Piemonte (1) Instapak for Piemonte (2) Left Right Instapak for Piemonte (3) Instapak for Piemonte (4) Instapak Quick Packing Instapak Quick consists of pre-packaged packets of liquid that form urethane foam with application of pressure. - Page 72 Packing a Machine with Instapak Instapak Quick Packet When the blue circles on the packet are pressed together this releases the A, B liquids and allows them to mix to instantly start forming urethane foam. This eliminates the need for a spray gun. Toscana Left Right...
- Page 73 6. 6. Preparing a Machine for Transport Left Right Instapak Quick for Toscana (3) Instapak Quick for Toscana (4) One packet is placed in front of the machine (left), then one packet is placed on the left and one on the right side of the machine.
- Page 74 Packing a Machine with Instapak Piemonte Left Right Instapak Quick for Piemonte (1) Instapak Quick for Piemonte (2) Two packets have been placed into the box (left), then the machine placed on top of the packets (right). Left Right Instapak Quick for Piemonte (3) Instapak Quick for Piemonte (4) One packet is placed on the left and one on the right side of the machine (left), then one packet is placed behind the machine (right).
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