Ricoh J001 Service Manual page 114

GENERAL TROUBLESHOOTING
Paper jam – Type 1
Cause 1: Paper skewed immediately after loading, before paper out (last sheet), or after
removing a paper jam.
Solution 1: Remove the paper from the paper tray. Fan it to remove static cling. Tap the
edge of the stack on a flat surface to align the edges, and load it again.
Before loading the paper again:
Make sure the paper is approved for use with this printer. For more, see the
Operating Instructions or the last section of the Service Manual
"Specifications".
Make sure the paper is free of curl, creasing, etc. or any other deformity.
Make sure the side and end fences of the paper cassette are set at the
correct positions.
Make sure that the top of the stack does not exceed the load limit mark on the
side of the cassette.
Cause 2: The reverse guide plate was not set correctly (half locked) after cleaning by
the CE.
Solution 2: CE should make sure that the reverse guide plate is set correctly. ( 2.5)
Cause 3: The Duplex Unit is not installed correctly.
Solution 3: Remove the Duplex Unit and reinstall it correctly. For more, see the Setup
Guide or Section "1. Installation" of this Service Manual.
Cause 4: The paper in use is not the correct paper for the print job.
Solution 4: Check the paper loaded for feeding. Make sure that it matches the type of
paper specified for the print job (transparency, ink jet, plain paper, etc.).
Make sure that the paper is approved for use with this printer. For more, see
the Operating Instructions or the "Specifications" in the last section of the
Service Manual.
Cause 5: The sheets are not flat or are deformed in some way.
Solution 5: Make sure the sheets are perfectly flat (especially envelopes, postcards).
Make sure the sheets neither curled nor deformed in any way. If using thick or
any type of coated paper, make sure that the paper is approved for use with
this printer.
Paper jam – Type 2
Cause 1: Jam warning (Paper LED lights red) at power on.
Solution: Remove the paper cassette. Check inside the printer to make sure that no
paper remains in the printer. If the paper has torn, make sure no scraps
remain. Remove the paper from the tray. Fan it to remove static cling. Tap
the edge of the stack on a flat surface to align the edges, and load it again.
Cause 2: Carriage has stopped on the left side.
Solution 2: Make sure no paper remains in the paper path. The service technician must
clean the transport belt. ( 2.5)
Poor output stacking, sheets fall from output tray.
Cause: The correct paper was not used for the print job, or the paper was not loaded
correctly.
Solution: Check the selection of the type of paper in the printer driver (transparency, ink
jet, plain paper, etc.). Confirm that the same type of paper is loaded correctly
in the printer.
J001/J003
CÓPIA NÃO CONTROLADA
4-18
CÓPIA NÃO CONTROLADA
SM