Ricoh J001 Service Manual page 253

No Symptom
12 Ink end detected early Cyan ink
Printing data related
Initialization
Starter ink
Head tank air miss-detection
13 Noise
14 SC 990 Abnormal position of ink full detection of
filler
15 SC 993 - Leakage of high voltage/Condensation
- Incorrect connection of HVP
16 Light image Inappropriate color density setting
Level color
Paper type
17 Incorrect color Inappropriate printing mode
Application related
Paper type
Nozzle blockage
18 Paper no feed Paper is loaded incorrectly
SM
CÓPIA NÃO CONTROLADA
Description
Confirm if this problem is only cyan or not.
Which kind of data is mostly printed?
Confirm if customer unplug the power cable during
initialization.
Confirm if customer claims about the yield of the starter
ink.
Confirm when the noise is occurred.
Confirm if the customer turn off the machine or not.
Confirm the belt surface condition.
Confirm if the printer optimum setting is obtained.
Confirm if the check box is marked for "level color".
Confirm paper type.
Confirm the printing mode.
Confirm the printing setting of application.
Confirm the paper type (OHP or Semi-gross photo
paper).
Instruct customer to print nozzle check pattern sheet.
CÓPIA NÃO CONTROLADA
Need to confirm
Explain that compare with the other color, cyan ink is more often
used.
Explain that printing picture needs more ink other files.
Explain that initialization is re-started from the beginning if printer is
turned off during initialization.
Explain the yield of the starter ink is smaller than standard product
ink.
Swap.
Swap.
If not solved, Swap.
If the surface is wet, ask customer not to use the printer for 1 or 2
hours with main power switched off.
If the surface is dirty, dispatch tech. for cleaning the belt surface.
Obtain the printer optimum setting with the driver.
Ask customer to get the printer optimize value.
(In Printer Driver - Printer configuration - Adjust color density -
Obtain printer optimize value)
If level color is checked, ask customer to remove the check.
If customer is not using non-recommended paper, ask customer to
use recommended paper.
Explain the print mode based on customer requirement.
In some application, there is a case to control the color by itself
such as illustrator or Photoshop.
As specification, black color is printed by CMY for OHP and semi-
gross photo paper. Explain this specification to the customer.
Instruct customer to do head cleaning (Max. Normal X3, Full X1).
If not solved, Swap.
Instruct customer to remove all the paper in the tray, set end/side
fence correctly, then reload the paper.
8-53
Action
J001/J003