Importing Personal Address Books; Limitations; Error Handling; Import Files - Avaya Customer Interaction Express 1.0 WebClient User Manual

Importing personal address books

52 • Operation
The WebClient module allows you to import a personal address list and one or
more distribution lists. You need a relevant file in CSV format.

Limitations

When you import data you should be aware of the following restrictions:
•
When you import data it overwrites all data that is currently in the
address book. For this reason, the address list and distribution lists
must always be imported together.
•
It is not possible to import addresses or an individual distribution
list at a later date.
•
If the CSV file was created in Microsoft Excel, it is not possible to
have just a single value in a row. Microsoft Excel interprets all the
remaining columns as being empty and creates a line in the form
<Distribution list name>;;;;;;;;;;. You must precede the name with a
# (hash) so that the distribution list names are recognized during
the import.

Error handling

If the address book server is not available, an information message to that effect
is displayed. You cannot import data in this situation. The WebClient module
attempts to restore the connection to the address book server. To attempt a new
import, you need to open the import window again.
If errors occur during an import operation, these are written to a log file.

Import files

Import files must be ASCII text files. The file extensions CSV and TXT are
permitted.
The data records must be arranged in rows. The individual values must be
separated by semi-colons (;). The values must not contain semi-colons.
Type-dependent (address list or distribution list) import information must be
placed at the beginning of the import data.
The import files may contain any number of empty rows.
You can create specific templates for importing addresses or distribution lists.
User Manual CIE 1.0 WebClient