HP Surestore Disk Array 12h - And FC60 Service Manual page 128

Troubleshooting
Control Panel Error Messages
Error Message
Fan Failed A fan in slot F1, F2, or F3 failed.
Firmware EPROMs are being reprogrammed.
Loading
Firmware Needed The controllers installed in the disk array have
different firmware revisions. A new controller
may have been installed that has a later version
of firmware. The firmware revisions must be the
same on both array controllers.
Format Failed The SCSI command to format failed.
Incompatible The two controllers installed have different
CNTLR personality profiles. Unique controller
personalities are created for different vendors.
These personalities are incompatible with one
another.
Incompatible The controller(s) installed in the disk array are
Format the wrong type. Different HP disk array products
use different controllers. Although the controller
may fit mechanically into the enclosure, the disk
formats used by different product families are
incompatible.
Incompatible The firmware on the primary array controller is
Image not compatible with the NVRAM image.
Initializing The array is running the initialization process.
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Explanation Action
Check the fan status lights to determine which
fan module failed, then replace the fan module.
Caution: Do not remove a fan module until
a replacement fan is available. Also, replace
only one fan at a time. Removing two fans at
one time shuts down the power module!
None. Information only.
Perform ONE of the following procedures:
1) Copy firmware from the primary to the
secondary array controller, or;
2) Update firmware on both controllers.
For both of these procedures, refer to the
"Downloading Firmware" section in this
document, and also to the ARM Download
utility procedure in the Array Utility Manual.
The array is malfunctioning. Call the support
line.
Do not use controllers from different vendors
in the same disk array enclosure. Remove the
incompatible controller and replace it with a
controller from the correct vendor. Call the
support line.
Remove the incompatible controller(s) and
install the correct controller(s) in the disk
array. Controller family can be determined by a
small label on the controller handle. Call the
support line.
Copy the image number displayed on the
control panel display and contact the support
line for assistance in determining if the image
is compatible with your firmware.
None. Information only.